Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. For anyone who has China on their bucket list, Viking offers a great way to see many of the major sites in one trip. They applied the refund to my balance but said I would still get it back on my Credit Card in the 21 Business Days. We did the Basel, Switzerland to Amsterdam, Netherlands route with stops in Breisach, Heidelberg, Koblenz, Cologne , Strasbourg and Kinderdijk . Exploring the World in Comfort | Viking River Cruises ", "Cruise Lines Alter Russia Itineraries, Cancel Ports Due to Ukraine Conflict. For the Danube, I fully agree with you purrlinda. You may also contact us by phone at 1-877-668-4546. Cruise Industry News. Can you please provide the docking location? Most cruise lines have enacted extremely fair and lenient refund policies for the time being. To start the list, here are my favorite things about sailing with Viking which will be followed by top things my friends, family, and fellow travel writers love about a Viking Cruise. Sherri Gardneris the Assistant Editor for TripSavvy and has been with the company since May 2018. Main downstream from Wrzburg, Rhine and especially Moselle are better places to be. States further updates from the Chairman in December. We traveled last October, and our TA was told, without even having to ask for it, that final payment was due in May, 5 months from departure. Despite the canceled 2020 cruise season, Viking has high hopes for 2021 and beyond. Three weeks ago, we did request refunds on all our extra excursions and these refunds have yet to show up on the credit card. Viking, which had once planned to debut its new cruise ship in 2017, delayed the launch five years while it worked through federal regulatory challenges under the Jones Act, otherwise known as the Merchant Marine Act of 1920. 3. I want the same policy from every agent.period! VIKING OCEAN restarted operations on May 22, 2021, with Viking Venus . The scenic route was a gentle way to ease back into cruising. When will Viking make the next cancellation announcement? I have never sailed Viking and don't have first hand opinions about them - though I think they are one of the lines that will weather the storm better due to paying for their ships in cash. But they did keep $300 total unrefunded - $100 each cancellation penalty plus $50 each air penalty. By 2. They wouldnt even monitor cancellations and put us first in line to consider whether we could fill the vacancy.. The sailing, a . Wasserman originally wanted to transfer the cruise to his step-daughter, but the company would not allow it, he said. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. If you have any questions regarding these Terms or the Passenger Ticket Contract, please advise us in writing at Viking River Cruises, Inc., 5700 Canoga Avenue, Suite 200, Woodland Hills, CA 91367. Of course there are unexpected circumstances that may necessitate setting aside policy. Stay current with special offers, news and destination-focused content. "Cruise Lines Alter Russia Itineraries, Cancel Ports Due to Ukraine Conflict." Owned & operated fleet, with the best docking locations in Europe. Frederick Melo was once sued by a reader for $2 million but kept on writing. Harvey Wasserman and his wife Arleen have always loved to travel. Cancellation conditions 1. You can read the original investigation below. We, along with 188 other passengers anticipated our Viking River Cruise on the Idun departing Nuremberg on June 1. However, due to ongoing travel restrictions in Europe and the USA, as well as Canadas and Australias ban on cruise shipping, Viking canceled the entire 2020 program in mid-August. Ive done Viking cruises on the Danube, the Rhine, and this was my last wish for travel. I think that was the air plus? that we paid for to have a say in our flights. All affected bookings received a 125% refund in FCC with rebooking or 100% monetary refund. oIK=?d4E_%sn_R)=&[h@1'{[']q[0G/PIAG| D0Y1 0S.fv G2 L Atlas Ocean VoyagesVisits to St. Petersburg have been dropped from Atlas summer Baltic itineraries. Viking River Cruises canceled all Russian river cruises and its planned Kyiv, Black Sea & Bucharest routes this year due to the events. It may be that you folks unfortunately booked during that period. Rejuvenate in a king-size bed with a soft duvet and goose-down pillows. But did cancel some optional excursions and pre paid gratuities just to get a head start in case we do cancel the entire cruise. European River Cruises | Viking River Cruises With Russias invasion of Ukraine creating an active war zone in the Baltic, Viking River Cruises, Atlas Ocean Voyages, Regent Seven Seas Cruises, and Oceania Cruises all canceled port stops or full itineraries in the region. "Cruise Lines Cancel Scheduled Stops in Russia, Ukraine." At this time, our Mississippi River itineraries are operating as scheduled. endstream endobj 734 0 obj <. Aaron, so far its only Bavaria and Saxonia. Will wait a bit longer before getting the credit card company involved. I believe Crystal's Rhine cruises are still a go. Fleetwide operations were planned to resume on October 1, 2020. This and the fact that the Christmas Markets have been cancelled for all 5 stops in Bavaria has made us decide to cancel the cruise. Payments can be made in My Viking Journey. I feel a TA may have more influence speaking to Viking, in that they represent MANY customers, while an individual calling for themselves represents a single customer. All three companies said they are working to confirm replacement ports and will advise impacted guests and travel advisers as soon as possible.. But Baden-Wrttemberg may follow too. Also Check: How Cold Is Alaska Cruise In July. I think that Crystal canceled all remaining cruises - smart move as there isn't "enough" to see with VIE out of the game. The cruise turned into a very expensive and deceptive bus trip through Europe. http://staging.seatrade-cruise.com/news/news-headlines/china-merchants-closes-500m-financing-deal-for-two-viking-newbuilds.html, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. No preferential treatment regarding paymentis shown depending on who you are or who you know. (Dave Kettering/Telegraph Herald via AP) A Viking river cruise ship heading . Theres a 24 month window to apply it to any river, ocean or expedition cruise. Richard and Jean Pletcher hoped to celebrate their 50th wedding anniversary in style. ", "Cruise Lines Cancel Scheduled Stops in Russia, Ukraine. I understand your point. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Russian stops on Viking's ocean itineraries will be modified, and impacted guests and travel advisors will be notified. He Tweets with manic intensity at @FrederickMelo. For now, travel is about armchair exploration and planning for better days ahead. We are currently on this ship, wrote passenger Dean Siddons on the Facebook page, during a trip to St. Paul on Sept. 15. However we are talking a lot of money and there are so many unknowns right now. Even after appeasing the U.S. Maritime Administration by leasing a charter from Louisiana-based Edison Chouest, Viking had to deal with federal appeals filed by competing cruise companies. Europe's drought could signal the death of river cruising - CNN I hope not. Viking OCEANs product was introduced in May 2015 with the launch of its first vessel MV Viking Star. The river is busy-ish, German and international ships. I believe the 125% FCC is for bookings through the end of April. Heres Why Im So Excited, Aurora Expeditions' Newest Ship Is Specifically Designed for Sailing Antarctica, The 8 Best Cruises for Solo Travelers of 2023, Hurtigruten Announces Three New Pole-to-Pole Cruises in 2023. February 25, 2022. Germany is locking down for unvaccinated but stores etc. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. My post referred to us using a travel agent. Not that that prevents problems. I understand what the written policy is stating, however this was the offer to us. Viking Mississippi will be a brand new ship that is designed specifically to sail on the Mississippi River offering all of the great features their Longships have in Europe. "Update: Cruise Lines Cancel Ukraine and Russia Calls." When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russias invasion of Ukraine. And, more likely than not, our cruise is goingto cost more. They then said it is 21 Business days. I am glad I don't have anything booked but do know some who do and wish the cruise lines would just cancel. Featured review. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. Not yet, I am trying to get in touch with my Agent right now. My angle was that I gave Viking $12000 in Sept of 19, for a cruise in Oct 20, that I might not be able to take until 21 or 22. My take away is that it depends who you speak with and which supervisor is working the day you call. TheViking Mississippiwas not located in the storms path at the time, and all guests and crew are safe. The Oberammergau play is being rescheduled for 2022. The ship has now begun sailing with her first guests, but we are still putting the finishing touches on the overall experience and refining the itinerary, the letter continues. Then in 2022, they expect the debut of two new expedition ships, Viking Octantis and Viking Polaris. Astrid is the Senior Special Projects Editor at TripSavvy and has been with the site since 2016. Viking Cruises has launched several new river and ocean cruise ships that join their impressive fleet, taking passengers on incredible journeys across the world. Unlike some other cruise line FCCs, these are fully transferable so if you decide not to use it yourself, you can give it to someone else. Im hoping they cancel rather than making us make the call. mostly closed. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Im just not sure what will happen to Viking if this hold on river cruises is prolonged. A Viking spokesperson said: The safety and security of our guests and crew is always our top priority. Additionally, the August 26 voyage will include a transit of the Kiel Canal, while the September 7 sailing will add a stop in Saaremaa, Estonia. The Travel Protection Plan includes a non-insurance . Medieval Prague, "City of a Thousand Spires". Viking has had OUR money for over a year, and still hanging on to it. Since weve been together last 37 years weve done an enormous amount of traveling, Wasserman said. The ships will sail everywhere from Antarctica to the Great Lakes to Ireland and Norway. ), Minnesota syphilis infections up sharply last year, according to state data, Why hemp farmers worry about MN legalizing cannabis, Forever chemicals exacerbate water issues in Lake Elmo, development still on pause, Retiring Stillwater Area High School teacher, falcon expert Andy Weaver brought science to life, Gammelgrden Museum in Scandia marks 51st year, a luxury cruise from St. Paul to New Orleans, the first departure from St. Paul toward St. Louis, Mo., on Sept. 3, Five questions Wild must answer this offseason, Norman Quack's Chophouse closes its Stillwater location, For sale: A green thumb's house on Summit Avenue (with a conservatory! @californiagirland @clojacks, did you folks use a travel agent or were you dealing with Viking on your own? Get our travel tips Delivered to your inbox. Are they giving you the option of a refund if you cancelled due to the itinerary change? | 4 February 28, 2022. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. Passengers from across the country say theyve received letters from the cruise company informing them their reservation, paid for more than two years in advance, had been canceled just days ahead of departure. The company is also allowing him the option to transfer the cruise to someone else, according to Wasserman. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Re: Viking River Cruise cancelling. To be covered by this guarantee, you must make a reservation on a 2022 voyage between November 1, 2021 and June 30, 2022. Calls to St. Petersburg will be replaced by destinations in Finland and Estonia. While Austria is locked down, ships will sail through the country and skip port calls there. The 386-passenger ship, custom-built for the river, departed St. Pauls Lamberts Landing as planned, but the Pletchers were not aboard it. @Glammee if you are on board, have a splendid time. Cancellation/refund Being a retired infection control nurse I would be very surprised to see European river cruises happening at all this summer. I would say that for yourselves you have made the right decision. 758 0 obj <>/Filter/FlateDecode/ID[<3B2B7E0F41F04746806E97F249047B35><0B2C10FC3CE5DD4FA2FE110046A04FF1>]/Index[733 43]/Info 732 0 R/Length 116/Prev 410459/Root 734 0 R/Size 776/Type/XRef/W[1 3 1]>>stream As long as there are still guided tours and castle visits allowed and there is barely enough rather than not enough water at Kaub, I think they will run. This guarantee is combinable with all other Viking offers available. Carnival announced via Twitter they will be swapping Russia out of all current cruise itineraries in the coming week "once alternative ports can be confirmed." Local News | This may help protect your travel investment, your belongings and most importantly, you, from many unforeseen circumstances that may arise before or during your trip, including costs of circumstances that may arise related to COVID. I checked with my TA after seeing that others were receiving FCC for their $200 or $300 cancellation penalties. Click to share on Facebook (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on Tumblr (Opens in new window), Submit to Stumbleupon (Opens in new window), Viking Mississippi cancels some cruise passengers four days ahead of departure, Sober home operators oppose regulations in MN House bill, state officials say changes necessary, Ward 1 convention ends in walk-out, no endorsement after grueling 9 1/2 hours, After six decades of arts education, founder of St. Paul-based ArtStart to retire, Reporter who fled Taliban now writes for fellow refugees in St. Paul, For sale: A green thumbs house on Summit Avenue (with a conservatory! Also, what is the Viking "demise" you speak of? As far as I know river cruises on the Rhine are still on. There was worse news to come. The elegant boulevards and grand monuments of Paris. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Dont Miss: Do You Need Passport For Alaskan Cruise. Not sure what to do now. With today's news of Slovakia being in lockdown for the next two weeks, one has to wonder if the lines that haven't already cancelled the season should cancel the season. Yesterday was 22 days so I called. Last year they tried to hold the line on this and got so much pushback that they backed off. If not worse in a time when the markets were growing. | 1 We are also on the 11/25 sailing on the Vali. @2~@, F[&G0&~6]_@u19,GKgx$po.4(=^iF@kfc`P 6'#*FM 2Q* No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Just waiting to see what Germany does as well. 733 0 obj <> endobj On 11/19/2021 at 4:29 PM, Funky Fusion FoodsJ said: 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Also Check: Do Alaskan Cruises Have Pools. So May 20th now. Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News At Viking, your experience means the world to us. A few days ago we received a cryptic email from Viking that our itinerary might have changed and so here was a voucher for $499 for a future cruise . It seems to me that Viking is inconsistent with their customers. hb```a`` B@V 3G c?!xa 3a9>_X9ZU,%3$En_' In 2017, Prochilo booked a Rhine sailing herself with Emerald, only to find "very low levels" of water. Viking cruise ship can't finish voyage: Mississippi River is too low - CNN Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Shorter itinerary segments are also available for booking, including the 119-day Viking World Horizons 2022 that visits 49 ports in 22 countries. TA's have no problem getting better terms. "Updates on Current Sailings." "But when we bring travelers to another country, we also bring their dollarsdollars that would support Putin's aggression. Risk-Free Guarantee - Viking River Cruises Viking Elbe River Cruise Canceled - Reviews, Photos - Tripadvisor For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Announcing Our 2023 Cruisers' Choice Award Winners! We were three couples booking at once and they held firm to the payment in full 30 days past initial deposit. On February 24, Viking River Cruises cancelled all its 2022 departures with Ukraine river itineraries, and on 1 March, it also ceased all operations in Russia.
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