In fact, he hasnt made anything like his possible top bonus in the last four years. have cleaners who are so abusive and no direct email to write a official complaint Martin the cleaner very abusive in front of people children If that reputation takes a hit, and local authorities and housing associations are more reluctant to use the company, Mears finances would look a lot less secure. Mears is an outsourcing company working in two sectors: housing management, and home care. These items are required to enable basic website functionality. Floor 6, Zone A Mears home care operations only broke even in 2017. However, his bonus pay is linked to the companys financial performance, and with Mears finances slightly reduced from the previous year, Miles didnt get any of his bonus in 2017. Complain as soon as theres a problem get in touch with the organisation or company as soon as possible and follow their complaints procedure. Do you just want them to acknowledge that they let you down or do you want something to happen? The contract started in January 2011, as a partnership deal between the council and a company called Morrison Facilities Services Ltd, a subsidiary of Anglian Water. This was slightly down on the previous year but overall Mears has grown quickly. CAMBS Following this, the Quality Control Co-ordinator will deal with the process of registering, reporting and resolving your enquiry. Presumably his experience will have helped with Mears bid for the new contract. Housing Management Services | Mears Group PLC A Mears think tank brochure from 2016 flags up ideas for a mixed market approach involving bond finance, private sale, and scope to create [a] subsidiary vehicle that could deliver funding over 30-40 year term. Contact AFF as we speak to lots of families and this enables us to spot trends. Miles 2017 pay included a basic salary of 369,000 plus 55,000 pension contribution and 19,000 taxable benefits. We aim to respond to stage 2 complaints with a mutually agreed outcome within 20 working days. He is the chairman of the Ordnance Survey, the government mapping service which could be useful for Mears work running the National Planning Portal. Just what is a profit-seeking company doing running social landlords? But have stole a bike out my house worth a good few hundred pounds. A related business line is property acquisition funding. A massive 42% of staff left the company in 2017. London The same applies to the 94 million Mears currently estimates the housing businesses it has bought to be worth (this may have increased significantly with the purchase of Mities housing division in 2018). Called this morning to check on time they due out today for an appointment was to they'd be out about 0930 then get a call about 10 to be told the person phoned in sick this morning and is not coming how is this company still going why is the council using these clowns. 14 Robertson Road, Easton, Bristol, BS5 6JY All rights reserved. However, a potential worry for Mears is that its business model depends on winning new maintenance or care contracts every year. Mears other big government tender was less successful. Mears will release its results for 2018 in March. Unhelpful and rude customer service, they give the property supposedly renovated but its full of lousy jobs, and silly mistakes that then lead to repairs and then unless is emergency repairs or you have nice property manager, they couldn't care less and leave it all up to you to deal and pay. Stage 1 complaints about contractors, maintenance staff or allocation services are all handled by Pinnacle. Mears makes much of being a high quality and socially responsibly company. Its revenues from this in 2017 were 134 million, down from 152 million the year before. The trade union Unite announced victory in its strike over a pay dispute with Mears in Manchester in February 2018. You can log a complaint via Pinnacle using: Remember: when making a complaint, always ask for a complaint reference number so that you can be sure it has been logged and it can be tracked. It also manages the National Planning Portal, which processes most of the UKs planning applications, and last year it bought rival outsourcer Mities social housing division. If you are not satisfied with the response you receive at stage 1 and 2, you can escalate your complaint to the Independent Housing Review Panel by: Emailing: People-Accom-ACRP-Stage3@mod.gov.uk, Independent Housing Review Panel Mears Group will always aim to resolve your complaint however; if you are not satisfied with our response, we will escalate this to a senior colleague for re-investigation and we will provide you with a further update/proposed resolution within five working days. They will work quickly with Mears, to help resolve problems or offer you support. They are there to help with any accommodation problems, or worries you may have. When you visit websites, they may store or retrieve data in your browser. Mears does have another smaller MoD contract since 2016 it has run the militarys substitute service family accommodation, to find private sector housing for military personnel. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Capitalism, What is it and how can we destroy it? Few days the same plamer who has only manual show up And seemed has no clue what job need to be doneI explain to him now I have broken pipe and he checked and suggested that he think it's the wall .So he couldn't do it day because he need some one work him to brok the wall .Anyway the they gave me onther appointment on 03 /04/23/ afternoonAt 1:30 I received in my answer machine telling me they can't make it due to unfinished business elsewhereThey arranged onother appointment on the 06/04/23/ To be continuing. Anyone can write a Trustpilot review. Mears presents itself as a step up from notorious outsourcing rivals like Serco and G4S. This storage type usually doesnt collect information that identifies a visitor. That puts Mears value on a par with companies such as lorry firm Eddie Stobart and Hotel Chocolat. Do you want compensation? It has been particularly involved in Mears governance in the last year as it successfully led a move to oust long-term chairman Bob Holt (see the people section). Its businesses bring in around 900 million a year. If your dog barks all day when you are out, think of ways to prevent this get a dog walker or leave the radio on if that calms them down. . McCabe insisted: all holidays I have been on, I have paid for. Every time I complain, I am told it will be escalated and no-one ever calls me back or deals with the issue. . These items are used to deliver advertising that is more relevant to you and your interests. The council also announced it would change the structure, operation and senior management of Your MK. Suggested companies are based on peoples browsing tendencies. They no show and expect us to wait months for another booking. Facilities Management. Repairs | Mears Living Guest will be contacted directly to. Roy Irwin was the Chief Inspector for housing of the Audit Commission, the official body which audited local councils finances until it was scrapped in 2012, with its functions privatised. . Mears lost out to rival outsourcer Amey. As a result Mears has had to scale back its ambitions. This is reflected in the non-execs on the board, who are plugged in to these different parts of the regeneration industry. Council housing was not just owned and managed by Local Authorities, but maintained and repaired by local in-house teams. For background on the previous contracts, and on the asylum housing system overall, see The UK Border Regime chapter 5. However, there were still instances of appalling care. According to the Milton Keynes Citizen, the council asked its auditors to investigate allegations that Mears had overcharged for repairs by up to 80,000 a month, and that 15 million of council money is currently unaccounted for by Mears. CD(P) Service and Veterans Welfare Accommodation Policy C2 The e-vouchers can be used at a wide range of retailers which now includes supermarkets including ASDA, Morrisons and Sainsburys. Complaints submitted outside these timings will only be considered if there are clear extenuating circumstances, such as deployments, training etc. Managing Director. i So-called net debt, which financial analysts calculate by subtracting a companys cash and other easy-to-sell (liquid) assets from the total value of the debts it owes to banks, lenders, suppliers and other third parties. Mears first attempt to make money from old and disabled peoples need for care at home came in 2007 when it bought a home care company called Careforce. Mears Living is a Registered Provider, which means our activities are regulated by the Regulator of Social Housing. We see the landlords we work with as important partners in helping us achieve our ambition to provide quality, affordable homes for people who need them. Our people | Mears Living They didn't cover our carpets and left mess everywhere, they never stuck to appointment days or times and left our front door wide open for anyone to come in. Mears likes to boast about this scheme. He then moved to Mears in 2013. Regular inspections to ensure our homes are safe. Miles was paid 443,000 in 2017. It goes against our guidelines to offer incentives for reviews. However, Mitie Property Management has been one of the worst performing parts of Mities business, which the company has been looking to get rid of for some time (click here to read more in our 2018 Mitie company profile). Picture: Mears Scotland promotional photo, Willie Docherty is standing, on the left. If you are still dissatisfied with our response you can contact your local Ombudsman, details can be found on the internet, using the following link http://www.lgo.org.uk. Letter: by writing to the Customer Services Team (address below). Make sure that you have a record of nuisance behaviour dates, times, duration and the effect it had on you e.g. Mears/Terraquests biggest coup is running a big piece of the whole UK planning system: 90% of all planning applications in England and Wales (according to a Mears presentation) go through one internet system called the National Planning Portal. Mears Group PLC 1390 Montpellier Court Gloucester Business Park Brockworth Gloucester GL3 4AH. Support for tenants, including support for rent payment and . The finance director, C.M. this group is for Mears housing tenants to communicate, give advise and share information regarding experiences with Mears housing. The company employs 12,000 people. Main picture: a Mears sponsored networking event with senior council and housing association managers. Claim your profile to access Trustpilots free business tools and connect with customers. This is estimated to be in the order of six figures again, according to the Brighton and Hove News. Absolute cowboy outfit. You must not make or allow members of your household, invited guests or pets to make any noise that causes a nuisance to your neighbours between 11pm and 8am. Mears Reviews: What Is It Like to Work At Mears? | Glassdoor Customer Service Team Mears housing complaints, stories and advise - Facebook Accepting complaints outside of these timings will be assessed on a case-by-case basis. The Milton Keynes deal is not the first time Mears has had to deal with overcharging allegations, or with whistleblowers. Try to see the problem from their point of view and how you would feel if it was happening to you. Most of Mears contracts are with cash-strapped local authorities. While it has enjoyed recent success winning big contracts, things havent been going so well for Mears in the deals it already has. Its housing with care schemes involve running sheltered housing with carers on call. When you visit websites, they may store or retrieve data in your browser. Equally, we'd love to hear from about what we have done well. As of 2017, the last year for which full financial results are available, Mears had not increased its levels of borrowing, even with its move into housing development rather than simply maintenance. But their way of thinking is beyond sanity.I hope the local council read these reviews and listens to the tenants voice of displeased. As many authorities closed or sold off their DLO maintenance departments, the winners were contractors like Mears. Email:feedback.mearsliving@mearsgroup.co.uk. Whilst good disabled people suffer most of time in silence no wonder suicide and mental health are on the rise. They did nt complete the garden and because they did not want to have extra cost I.e skip they have broke down awall then covered it up with excess soil from patio which only had middle dug up shaved up against fence in the middle creating a massive slop whilst exposing rocks brick s glass and other materials only for it to be a hazardous for myself a disabled individual with mobilty issues. Who do you go to for help if you are living next to civilians? I work and loose money waiting for somebody not to come. Uerii claims that this was the state of the accommodation since May 2020 when she was first moved into shared accommodation. Unite the Union accused Mears of penny pinching stupidity, saying it should just pay for better dust masks that can cover beards. He is responsible for the overall strategic direction of the business, performance, growth and customer service. This rating has decreased by -10% over the last 12 months. We know that better services come when they are integrated, which is why we have developed a broader range of services to support the placemaking goals of our clients. In addition, Mears stated in a June 2018 investor presentation that a key priority is to also achieve Registered Provider status in Scotland. In an investor briefing last year, Mears management said they had decided to turn their focus to bigger deals, particularly from central government: Evolution of business means we are gaining access to opportunities previously out of our reach.. It was a massive undertaking but once the repair was done he refitted toilet and boxing perfectly. For example, subsidiary vehicle that could deliver funding over 30. Our Company; But it is far from certain the company can be trusted to provide decent homes for refugees. In Yorkshire and the North East, Mears is replacing G4S whose asylum housing has been notorious for squalor, infestations, and scandal when racist vigilantes attacked homes whose doors had been painted an identical red colour. Attend community meetings from time to time in your area. Contact Us | Mears Living The Citizen reports council leader Peter Marland saying: The council received a whistleblowing allegation regarding spending on our housing repairs contract. These items are required to enable basic website functionality. My good god these are renting houses too..perhaps they would like to collect the broken Asbestos they left behind.. David Miles These items are required to enable basic website functionality. It explained what this means in a June 2018 investor presentation. Over 40% of Mears care workers left the company last year. Mears has an overall rating of 2.9 out of 5, based on over 223 reviews left anonymously by employees. What action do you want? Wouldn't even give this company any stars, Milton Keynes Mears Group are a joke, the director really needs to take a look at the staff they employ. It is based in Gloucestershire, but works all over the UK. If I could I wouldn't even give them a 1 star, useless..very unhelpful .One job still not completed after months of waiting .Never turn up never keep appointments .All so stressful .wsiting yet another no show number 9 today.. Later, Morgan said he was suing the Labour Group over the issue. Later that year, the chief executive of North Lanarkshire asked police to review separate claims that McCabe had been on a holiday to Turkey with another Mears executive, Steve Kelly. But for Mears, this will mean taking one of its main competitors out of the game. - All complaints are recorded and managed through Mears Living customer contact management platforms. We will keep records of all customer contact, including complaints and the details of any investigation carried out so that we can deal objectively with complaints when they occur. Image: Glasgow asylum housing run by previous sub-contractor Orchard & Shipman, whose old CEO now works at Mears. This is effectively the same contract that Mears have now taken over from Serco. Didn't have an option but accept them but if you do, don't! If you live in Substitute Service Family Accommodation (SSFA) (a hiring) the allocation, sourcing, move-in and other issues will be dealt with by Mears. Smith, and executive director Alan Long are also Mears stalwarts, having worked at the company for 18 and 12 years respectively. Read more about our complaints process, here. Mayfair-based PrimeStone Capital describes itself as working constructively with management and stakeholders to create long term enduring value. Primestone was founded by Franck Falezan, Benot Colas and Jean-Pierre Millet, three financiers previously with The Carlyle Group, a major US venture capital firm. Emergency hotel stays families can claim compensation to cover subsistence, including food. However, Mears two biggest shareholders see themselves as activist investors that involve themselves in the running of their companies. In January 2015, North Lanarkshires Labour council hit a crisis, as one Labour councillor named Tommy Morgan was sacked from his role as chair of the audit and governance panel. Once you have registered a complaint, a Mears customer care manager will contact you giving you a reference number for your complaint. An explanation on how the process works will be provided along with regular updates on the progress of your complaint. As previously stated, we use monthly insight reports to learn from our complaints and drive improvements to the service we deliver to our customers. Its flagship regeneration contract in Milton Keynes may be collapsing amid allegations of overcharging for repairs, while it has recently been dropped from a big repairs deal on its home turf of Gloucestershire. Please do read the relevant policy or speak to your unit HR admin team for guidance as to what you are able to claim for. This field is for validation purposes and should be left unchanged. Mears Group: scandal-hit council housing profiteer turns asylum Its revenues more than doubled in size over the previous ten years, increasing from 420 million in 2008. United Kingdom, Email: contact[at]corporatewatch.org When you make an official complaint, we will log it and formally acknowledge your complaint within 2 working days. However, the recorded phone calls have been reviewed and we do feel that there was an issue with the level of assistance and direction the Guest received. Allegations involving overcharging scams and corruption hang over deals from Brighton and Scotland. Remember: when making a complaint, give as much detail as possible about the issue and be very clear about your desired outcome. Legal changes and budget controls pushed the privatisation of council housing in a number of ways, including Right to Buy sales and the mass stock transfer of around 1.9 million homes from councils to housing associations. Through the years, Mears has grown steadily by picking up outsourcing contracts from both councils and housing associations, taking over former DLOs and buying out competing maintenance businesses. DIO Service Delivery Accommodation Find out how we combat fake reviews. Hi bumped pillar to post anyone confirm mears repairs number for me please all I'm getting is engaged now thankyou Families in SFA must ensure that pets are kept under proper control and are prevented from being a nuisance. Other areas where complaints about Mears have made the news for the wrong reasons include the London boroughs of Walthamstow and Islington, where they work for Family Mosaic housing association (now part of Peabody Group), and also Cornwall. I can't belive they thought it was ready to be lived in just because I m disabled while should I be forced to live like this . Residents on the first estate targeted, Fullers Slade, protested at being let down and ignored by YourMK. In its last annual report, for 2017, Mears work brought in revenues of 900 million. Like those companies, Mears is operating in low margin businesses, facing competition for contracts that, for the most part, do not allow for significant amounts of profit to be made. Main Building Useless. (See our 2018 company profile of Mitie here.) These items are used to deliver advertising that is more relevant to you and your interests. If you have an issue with any of the services you receive from Pinnacle or your local housing and repairs and maintenance provider (Amey or VIVO), make sure you register an official complaint; this gives them a true picture of the service they are delivering, as well as the information needed for them to change processes and resolve the issue for the future. They had changed my front door, not only didnt contact me to arrange to meet me with MY OWN KEYS. We have adopted the Housing Ombudsman's definition of a complaint, which is. - Mears Living will provide details of how to escalate a complaint at each stage of the process. You can also raise a complaint by calling 0800 031 8628 option 4. relevant documents or dates/times of relevant visits/phone calls. When we investigated Mears in our Home Care Business report two years ago, we found the company appeared, on the whole, to be providing a better service than its for-profit rivals. But whereas G4S or Capita have profited from the sell-off of national services, Mears has thrived in the smaller and less visible world of local government privatisation. The storage may be used for marketing, analytics, and personalization of the site, such as storing your preferences. While profits and payouts remain healthy, Mears financial profile shares many similarities with those of troubled outsourcing firms such as Interserve and Carillion, with potentially few resources to fall back on if contracts are lost or government spending is cut further. To start with, Mears has two affordable housing subsidiaries called Omega Housing and Plexus UK (First Project). Avoid renting to these at all costs. It also has other business lines including employer security checks. Customer satisfaction surveys will be issued via email from feedback@pinnacleservicefamilies.co.uk after a move-in, move-out, allocation or repair and compliance appointments. Unfortunately, legitimate complaints about employes result in rank retaliation. Information provided by various external sources. Corporate Watch In the Construction & Manufacturing category, The whole thing was wrong, terrible management, bullying on going, no one to listen to, bad workers with no experience and happy to cut corners, as an ex employer for 3years I'm amazed they are still going and allowed anywhere near people's houses, Weymouth branch, a joke. Mitie Property Management has over 1,000 staff and contracts with more than 30 landlords, bringing in annual revenues of 138 million. Very bad customer service! Only putting 1 star as i it wont let me put 0. Visit the Love2Shop website for the full list of retailers where vouchers can be redeemed.
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