Hopefully, the gentleman in charge will lighten up/understand their customers., and is available in 23 cities across 16 states. for your patio in two-, three-, or four-panel designs and hinged and French interior or exterior doors. The shower installation was done several weeks and that came out so nice I enjoyed the whole experience with west shore home. All rights reserved. Kansas City, MO, 1 year ago We also read each companys. Ooltewah, TN, Jerry Rea Basically this makes the finished product look cheap and definitely not worth the price we paid for the remodel. Clayton NC. We had two new walk-in showers installed in two bathrooms by the same installer, Alec DuBreuil. When I wrote my review on my bathroom installation I forgot to mention the sales representative that came to my home Alex S. Alex represented the company with a lot of knowledge about the products his company sold. rights reserved BBB Business Profiles are subject to change at any time. They did an excellent job, my patio doors look great.They were installed perfectly. Hopefully, the gentleman in charge will lighten up/understand their customers.Sue W. via Best Company. He made sure the rest of the shower was in good working order while he was there and never made us feel as though he needed to leave making sure we were satisfied with the work. Any finance terms advertised are estimates only. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We may receive referral compensation from some of the companies on our site. I scheduled a repair on our handrail in one of our showers. Its headquarters currently has an A+ rating from the agency based on its transparent business practices and. We had West Shore Home install a bathtub today. They came right out to inspect and scheduled immediately. We even asked for a refund for the remainder of the project but cant get any help! There were areas that the cheap caulk they used washed away. The West Shore Home Showers The West Shore Home sales rep, Anthony Anderson did a great job helping us chose just what we thought we needed and wanted and made good suggestions. In 2021, West Shore Home was the countrys largest door installer on the Qualified Remodeler Top 500 List, and it ranked sixth among remodeling companies overall. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Mr. West Shore, what do you mean you don't know? New Smyrna Beach, FL, Stephen Gurski in our bathroom. He worked quickly, and quietly and knew what he was doing. We what to give a big Thank You to West Shore Home and the two guys that did an absolute amazing job , Josh Rivera and Briley Frazier. The job was completed in one day, looks great and we are pleased with the new walk-in shower. However, the company doesnt replace or repair glass panes in existing windows; its technicians only install new windows. Its bathtubs and shower surrounds are made of a non-porous acrylic that is easy to clean and maintain. Verification can help ensure real people write reviews about real companies. Get a Free Quote Today. Your final price will depend on your specific project, but customers have reported that, s 16 years in business and high BBB rating indicate that its a trustworthy company, and many customers were satisfied with its quality and. So, someone was supposed to be here today and when I hadn't heard anything (shocking!) He was very knowledgeable of the products the company offers. Thomas and Sharon Lotze Starting with our sales representative Shayne B, and our installers names, Micheal R. and Golbert I We recognize their excellent performance and professionalism, and we would like to thank and give them recognition for their hard work and commitment .In helping and making sure that their customer was taken care of and satisfied with the job before they left .They went well above and beyond our expectations. West Shore Home 4.9 707 Verified Reviews Get a Quote Book Now HomeAdvisor Screened & Approved Learn about our screening process 99% Recommended 17 Years In Business Achievements Company Details Contact See Phone Number 12031 Westhall Drive, Charlotte, NC 28278 https://www.westshorehome.com/locations/charlotte-nc/ Get a Quote Hours We WILL DEFINITELY use West Shore Home again when we get ready to replace our door and Windows. So I ask for an itemized estimate with only the larger bathroom. The installers were Derek H. and Sam M. They were very friendly and professional. Independent of a referral compensation agreement with companies on our site, companies may also choose to subscribe to Clayton, NC, Barbara Leirer Its also extended into more states and now operates in 23 cities and metro areas. 100% of a I would recommend West Shore Homes to anyone with installers like them. You notice an increase in your homes heating or cooling costs. They had it installed in the one-day time frame as promised. We can't wait for many great years of . The wall on the left side of the shower was cut wrong and the shower door that I had installed does not fit right because of this. Again we would like this company West Shore Home ,to know the excellence you have in your service represenatative Shayne B , installers, Micheal R. and Golbert I .Thank you again. He provided us with samples of their products and services used. , Avie Eadens They left it incomplete (missing the faucet) and now, not even 1 week in, the bottom shelf is loose! For example, West Shore offers low-interest payment plans for as little as $89 per month, deferred payment plans with no payments for up to 12 months, and 0% deferred interest plans. Though the companys prices are higher than competitors, it uses technology to make the remodeling process quicker and more efficient. Mike J. and Mike D. did a great job on my windows and cleaning up after themselves.Thank you. Im a very satisfied customer., Our installer was Jimmy. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. With over 15 years of experience in the bathroom remodeling space, our experts understand the needs of Dallas homeowners. I have pics showing all the areas that need caulk. They made sure we could see the process and ensured we had a say in the location of shelves, grab bars etc. they were kind, courteous and so skilled. Luckily this was not a problem for us. I now feel safe when I shower with the super strong grab bars and my solid teak seat. How many bathrooms are in a typical home? My name is Axel, my wife and I got West Shore to do a second bath for us which is our bedroom after doing the first one(guest bathroom).Jerry S and Tristan B did it again, wonderful job. In my opinion Emma showed excellent attention to details and knowledge of her profession. Lastly, they cleaned up both days before they left. As far as I am concerned this company broke the contract and they get no more money unless they fix there mistakes. The initial order was taken by Salesman Joshua B. who went over various shower models to include specific shower doors, but on the installation date the shower was remodeled without a shower door, a curtain was added in its place. This isn't professional if you ask me. These doors usually cost $400 to $4,000 including installation. Appointments Call. New orders only. Terms Finally, we reviewed the companys years of experience and customer reputation on the Better Business Bureau (BBB). Use of this site constitutes acceptance of our User Agreement and Privacy Policy and Cookie Statement and Your California Privacy Rights. Wanted to just get one bathroom done, because the smaller shower could not be replaced a glass door. One of my sinks will no longer drain, and that sink shares a drainage pipe with the shower. We had Westshore re-do our bathroom. They had positive experiences with the sales and installation crew but found it difficult to reach customer support teams. Tavner C was a conscientious, polite installer who did a terrific job. We assessed reviews from various locations including South Carolina, Pennsylvania, Kentucky, North Carolina, and Virginia. Thank you, guys, so much for a job well done. If you are considering a task of this magnitude, I highly recommend that you give West Shore Homes serious consideration. Thank You, D. D. Sachtleben, Gruetli - Laager, TN, Job well done, professional workers.Cleaned up after job. On the negative side, many customers experienced customer service issues. By simply wiping the nonporous surfaces, you can effortlessly maintain a clean bathroom space. All doors are Energy Star-certified and fitted with locksmith-grade hardware. He advised there would be an 8 - 12 week wait with which we agreed. West Shore Home provides window replacement services for the following types of windows. Great job! They immediately began work. Steven and Koda were my installers. The response from Mr. West Shore, "I don't know what the exact cost for materials are for the project." Thank you for a job well done. We also make your purchase easy by providing energy efficient products, the best interest free financing in the industry, and exceptional installation and service. Overall, customers were pleased with their finished projects from, . Starting with a free estimate. I stressed the entire goal was to upgrade my current shower to include a door. Representative was not truthful about installation , we gave deposit, and after seeing shoddy/tacky/cheap looking trim to hide that their panels would not cover areas estimated by their salesman , we decided to not move forward, Now they want to keep our deposit , they showed up with inadequate, unacceptable materials to do a 15k dollar job. It is beautiful, huge, well constructed and absolutely worth every penny! This is a multi-location business. , and Virginia. Thank you Darrell. We were hoping this was the right decision-BUYER BEWARE. Some. & Tim F. They installed the walk-in shower in our bathroom on Thursday, June 4th. West Shore Home Response Jun 11, 2020. Now it has returned again it is in the chalk. unprofessional new untrained young employees. Heres what some West Shore Home customers had to say about their remodeling experiences with the company. 2023 Trustpilot, Inc. All rights reserved. This was a day short of three weeks! We would recommend him for future installations., We call and leave messages, and its clear they are avoiding us. services focus on three key areas: bathrooms, doors, and windows. When informed on 5-29-2020 GM reached out to customer. West Shore Home's wall surrounds are all one piece so you don't have to clean out grout lines between tiles. UNHAPPY Though some, noted that the prices were high, they complimented the quality, On the negative side, many customers experienced customer service issues. However, some homes may have a bathroom for every bedroom. We will definitely recommend these 3 people. 261 were here. Normal late charges apply once the promotional period has ended. They worked diligently and professionally getting the assignment on hand completed just as West Shire Home promised. Jimmy and Kyle were very friendly and professional. Zach did an amazing job. Atlanta, GA, Susan K Mr. Mark Deary, Director of Customer Service. Because theres no grout to scrub and our products are mold, mildew, and crack resistant, cleaning your new bath or shower is a breeze. I was without a shower for a week. Everything else was amazing. Very Unhappy. We also assessed their product catalogs, taking note of their energy efficiency options, new or replacement product installations, and customization options. They worked together well. One more thing you have to pay for upgrade. We got a call about a week later and they set up the date of install for 7/15/21. Architectural Digest may earn a portion of sales from products that are purchased through our site as part of our Affiliate Partnerships with retailers. Its headquarters currently has an A+ rating from the agency based on its transparent business practices and handling of customer complaints. We attempt to partner with many of the companies on our site. They arrived on time both days (I had two bathrooms) and were very professional. We strive to be the best window contractor, because we believe it is all about helping people. batch on o3/10/2022. The installers were kind as can be and very receptive. He had to improvise when he finished it looked like the shower base and the base had been made as one piece. My name is Karen Buckley. Grant and Cody P were on time, both very professional, courteous and polite workers who finished in a very timely manner and cleaned up completely after the project was completed. West Shore Home installs acrylic bathtubs and showers and converts tubs into showers. He removed our tub-shower combination and put in a new acrylic walk-in shower. We use dedicated people and clever technology to safeguard our platform. West Shore stands by their products and are have hired very good people. Licenses / Certifications / Registrations. West Shore Home allows you to add a number of features to the wall surrounds, such as grab bars, seats, and shelving. We spoke with company representatives to learn how the installation process works and determine how each contractor customizes projects for each home. At first I was so impressed with this company but now I'm so unsatisfied. Then later I had black mold show up in the chalk. Miami, FL, JDSmoak We purchased a package 9 months ago. Granbury, TX, susan McMahan This business is in an industry that may require professional licensing, bonding or registration. I paid all the cost up front for a shower remodeling. My installation crew Joe, Jacob and Jonathan were professionals and experienced from the beginning. He explained each step thoroughly as well as working neatly and efficiently. I can also subtract the repair we didn't pay for. The work was bad. I would recommend them to ANYONE that hates home repairs and wants them done ASAP for a decent price- Yes, they cost a little more than others, but the finished result speaks for itself! That is why we make bath, window, & door remodeling fast and convenient. Okeechobee, FL, Aida L Gonzalez Others have said that they felt like the sales rep who came to their home was pushy and tried to up-sell them using hard sell techniques and comments about a "special" offer or promotion. Mooresville, NC, Marilyn M Reviewed September 27, 2020 via mobile . Tampa, FL, LaCelle Howard Its a pleasure. In 2021, was the countrys largest door installer on the. They need to focus on training and accountability and less of joe and Kristen and the bogus commercials. It was awful. Thanks guys. We decided to cancel other appts that we had later in the week. The management was not at all easy to deal with concerning most everything, including the possibility of a new installation of a shower. This company performed a bath/shower remodel on 10/24-10/27. Best Bath & Shower Replacement Contractors | West Shore Home Get a Free Quote Today Services Baths Windows Doors Appointments Call Sales: (717) 697-4033 Service: (866) 218-5309 Menu Freshen Up Your Bathroom Beautiful Showers & Baths for Your Home Spring Savings 18 MONTHS NO INTEREST IF PAID IN FULL* FREE INSTALL ** Offer Expires 04/30/2023 My 1 Day project took five days with many hiccups along the way they left me with damaged walls damaged tiles broken personal property and damage to my ceiling. He wasn't the type of salesman who tried to to push you to purchase something that you didn't want. *Financing offers a no payment - no interest feature (during the promotional period) on your purchase at an APR of 17.99%. International Association of Better Business Bureaus. Schuyler and Matt came out first thing in the morning, as scheduled. Beautiful shower, but they offer the cheapest shower head. The work was done in the estimated time given up front. The West Shore Home sales rep, Anthony Anderson did a great job helping us chose just what we thought we needed and wanted and made good suggestions. Gayle Dickerson recommends West Shore Home. Gaston, SC, Joe Williams At the same time Nick M and Nick P worked on giving us the marble look in the master bath which included some major demolition because of the garden tub and shower being replaced. He removed our tub-shower combination and put in a new acrylic walk-in shower. The management was not at all easy to deal with concerning most everything, including the possibility of a new installation of a shower. Not only was Discount Garage Doors the, Ryan P. said: ** This is an updated review ** Following the initial posting of my, 813-279-6785 High Quality Garage Door Seryvice Quick, Efficient & Reliable , Renee R. said: I contacted these guys as a last resort and I am absolutely ecstatic, Kate C. said: I purchased a townhome that needed a complete overhaul. West Shore Home installs windows, doors, showers, tubs and walk-in tubs. If a company has a Visit Site and/or phone number next West Shore Home touts energy-efficient, 11-layered windows that reduce UV radiation and lock out heat. Whether you want your tub surrounded by subway tile or granite-like walls, you can add your own style to your new bath. Oh by the way they knew it was a VA backed install so are they trying to take advantage of that? Well guide you through the process. We made an appointment for 5/29/21 for West Shore Homes to come to give us an estimate. April 17,2023. The installers were courteous. Thank you Anthony F. Alex M. and Jason P. I will highly recommend West Shores to others. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I was told no it was a package deal that could not be separated. We even asked for a refund for the remainder of the project but cant get any help! We scheduled a bathroom remodel consultation and met with a sales Rep named Clayton he arrived on time and brought with him everything he needed to go over what his company had to offer and he listened to what we were wanting to do which was a remodel in our guest bath room eliminating the tub and changing it to just a shower. Other restrictions may apply. October/ 8/2019, This was our second bathroom redo and we are as thrilled with this one as e were with the first. Alex is a great asset to your company. Our bathtubs, showers, and wall surrounds are infused with an antimicrobial agent that prevents bacteria from growing and reproducing, ensuring your new tub and shower surfaces stay fresh and clean. They did say that they would knock it down to 16,000 if she purchased it within x amount of time and 13,000 if she dropped the shower door. However, some locations dont offer door or window replacement. They made the process easy. Sales rep Cody L answered our call and came to our home to explain the origin of West Shore Home and the services they provide. They finished the work in just one day. To say that I am disappointed is an understatement., They always keep their word on taking care any issues. These guys were the bomb! Though more expensive than competitors, the company has a reputation for using high-quality products and installing them quickly. Kinston, NC, Shirley Rouse With a large selection of options and accessories, you can customize your new bathtub exactly the way you want it. We had a bathroom remodel and we treated very well from start to finish. Bathroom remodels increase your homes value and make it more comfortable to live in. West Shore Homes has a great asset in the installers that did my bathroom remodeling yesterday and today. This means that your new bath will resist cracking, chipping, staining, mildew, and bacteria growth. BBB reports on known marketplace practices. Explained what his task was for addressing the issue. I didn't want a curtain. Privacy Policy They completely cleaned up everything each day before they left. Had many problems with the installation work and confrontations with the management staff at the home office in central Florida. This company offers bathtubs, showers, tub shower combos, and tub-to-shower conversions. So, as of now we can't put a sliding door on. We evaluated each companys offered services and state availability. Steve V. said: When I decided to do some remodeling and ad a drop ceiling I knew I, Will R. said: We went and got three quotes. Tavner C was very professional from the time I greeted him at the door to the time he completed the service on the shower. I called and was told a manager would be by between 10 and 12, which was the first I had heard about it. also complained about delayed projects that stretched into months-long installations. Hemingway, SC, Joseph Ross According to, Beyond the monetary value, a remodeling project offers the opportunity to improve your bathrooms energy efficiency or add accessibility features such as grab rails or a, We reviewed each companys licenses, certifications, and liability insurance coverage. I felt very comfortable having and leaving them in my home.They cleaned up all of their mess, something I was VERY happy with. Window sashes that move vertically dont stay up. Financing is subject to credit requirements and satisfactory completion of finance documents. Ends 5/7/2023. Here are 8 tips for writing great reviews. Bathroom Remodeling Contractors Atlanta GA | West Shore Home Offer Terms For Sales: (717) 697-4033 Phone Number: (717) 697-4033 Get a Free Quote Today Services Baths Windows Doors Appointments Call Sales: (717) 697-4033 Service: (866) 218-5309 Menu Atlanta, GA West Shore Home BACKED BY OVER 20,000 FIVE STAR REVIEWS The nationwide average is around $5,500 but can range from $1,600 to well over $100,000. They put down floor covering when they arrived and did a great cleanup job prior to leaving. First they reviewed what we had ordered to make sure all was accurate. **Free install is equal to 20% off the total project price. Youll need to contact a, after several discounts. Although it took three months to get my shower stall manufactured, once they installed it, they finished the job in one day---except for the leak that damaged the sheetrock and flooring in my room that is adjacent to the bathroom. They praised the installation team and the process itself. company's ranking on BestCompany.com is determined by the reviews of its consumers. Did an excellent job. The installers , Joe B, Joseph S and Jacob W., arrived on time . My elderly mother had them come in to quote just a shower that she wanted redone to make it safer for my father. He explained each step thoroughly as well as working neatly and efficiently. Very understanding about personal reasons as well. Very professional.We had two new walk-in showers installed in two bathrooms by the same installer, Alec DuBreuil. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The first time, I left a message. We were both very impressed on his professionalism and most of all product knowledge with that said we did something we rarely do we chose to go with West Shore . Its also extended into more states and now operates in 23 cities and metro areas. I'm so unhappy right now Josh, Phernell, and Bob were amazing. can be replaced for $800 to $2,000, though the average cost is around $1,200. In September, 2021 Coleton B came to my home and showed me the options for converting a jetted tub to a walk-in shower. Though some homeowners noted that the prices were high, they complimented the quality workmanship and recommended the company to others. EVERYTHING Cody had promised us ABSOLUTELY came true. They arrived on time and were done FASTER than anticipated. See design consultant for details. . I thought that West Shore Homes was a good company. 12 MONTHS NO PAYMENTS, NO INTEREST* & Free Installation** The only option was a curtain. Fiberglass doors are the most popular. Everything was cleaned up beautifully, they were courteous and extremely professional. Phone Number: (717) 697-4033. I thank west shore to do our shower look so gorgeous it make look also bigger. We also had a warrantied shower head in the first redo replaced and James D did a wonderful job. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Knightdale, NC, Karen Buckley Need to file a complaint? Sales: (717) 697-4033 Service: (866) 218-5309. Loris, SC, West Shore Edited September 14, 2021, Susan Edwards I would would think for $15,000 they could throw in a nice shower head. The company began in 2006 as a tub and. If you repay your purchase in full before the end of the promotional period you will not have to pay any finance charges. Consider replacing your windows if any of the following circumstances apply: According to Fixr, most entry doors can be replaced for $800 to $2,000, though the average cost is around $1,200. Ask fra107 about Sardinia Outlet Village. It was great watching them all work together in harmony. We were looking to get our bathroom remodeled and came across West Shore Homes. offers the service or product you need at the location nearest you, as its window and door services are not widely available. Here are the metro areas the company serves: Maryland: Baltimore, Salisbury (bathroom only), Tennessee: Chattanooga, Knoxville (bathroom only), Virginia: Richmond, Virginia Beach (bathroom only). This is twice in 1 year. The companys website does have several details about financing. I have never received a call back.Recap of issues:- The bathtub faucet was never installed - The bath installation seems to have damaged or blocked the sink drainage pipe. Avie Eadens. West Shore Home Bath Remodel Contract and Price After everything, it will be closer to $9000 than $8000. THEN ON THE DAY OF INSTALL I GET A PHONE CALL 20 MINUTES BEFORE THEY SHOULD BE HERE TO CANCEL MY INSTALLATION AND COME AT AT LATER DATE. Our products are made of durable materials that resist wear and tear, so your new bathtub, shower, or wall surrounds will look new for decades with minimal maintenance. We had both of our bathrooms remodeled with new acrylic showers and raindance doors including new fixtures. For more information, visit West Shores website or call its headquarters at 866-218-5309. West Shore Home offers entry doors, French doors, and patio doors. It looks great. The cost to remodel a bathroom depends on several factors, most notably the bathroom size and extensiveness of the remodel. All doors are Energy Star-certified and fitted with locksmith-grade hardware. Dexter and Joe were on time and finished in a timely matter.Date of experience was the 28th not 27th. All rights reserved. I've called them 3 times now. Window installation is only available in the companys Florida, Indiana, Kentucky, North Carolina, and Pennsylvania locations. Courteous and polite. We also analyzed the 100 most recent reviews on various sites including Best Company, Google Reviews, and Trustpilot across various locations and branches. In the same appointment, a representative will take measurements of your bathroom to order custom-fit pieces perfect for any floor plan. WEST SHORE HOME - 32 Photos & 56 Reviews - 9843 18th St N, Saint Petersburg, Florida - Kitchen & Bath - Phone Number - Yelp Restaurants West Shore Home 56 reviews Claimed Kitchen & Bath, Windows Installation, Door Sales/Installation Edit Closed See hours See all 32 photos Write a review Add photo
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