Pop-ups, notifications in giant red letters and queueing systems to keep you waiting have all been implemented to convince you to buy from them. Selling tickets on via gogo | Overclockers UK Forums Manage Settings This means that the prices By comparison, viagogos North American business is practically non-existent. I'm guessing these teams were the round file because I received no response from anyone. I've just moved here and decided that I'll take the opportunity to go see them live. This feels quite invasive, and Viagogo really dont need to include this feature in such a brash way. When our tickets were not provided they refused to provide a refund . Well if I and all of the other unhappy reviewers can keep letting others know not to use this awful company hopefully less people will not have such a terrible experience and loose so much hard earned money to waste on scammers. While airfares have moderated some, they are only slightly lower than last years sold-out summer. Which is cold comfort, since prices seem so much higher than they were during the pandemic, when we all got used to rock-bottom deals. Yet if you see a deal, jump on it. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. The site has been continuously mired in controversies. It has been said that whenever you pick an event you plan to attend you will immediately be met with scare tactics through the entire purchase process. Over 2.5 million fans each year trust us to help them get the best deal on tickets. keywords. This story is flagrantly wrong. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. Method 2. Compare Seats and Options. event on their site, How many tickets are still You can use their search bars, change regional and currency settings with their easy to use settings, found in the bottom-left of their website. Viagogo Review - Is Viagogo Legit? - Ticket-Compare.com doorstepped occupants of a relatively modest property in Dundee, divest itself of the StubHub business outside of North America, successfully adopting anti-touting strategies, Section 92 of the UKs Consumer Rights Act. I've heard a lot of horror stories but I also know that some people haven't had issues. Why is the ticket price different to 'face value' - viagogo However, it has still failed to respond to the CMAs demands that it identify sellers, make clear the face value of tickets and warn customers that some venues do not accept tickets from secondary ticket websites. Viagogo ticket reviews UK show some angry customers not getting the guarantee they were promised, and not getting enough help or care from their customer service support. Out of desperation, I found the tickets I wanted on Viagogo for a little bit more than what's advertised on Ticketmaster, and the e-tickets got sent to my email successfully. Unfortunately, the good stuff seems to stops here for Viagogo. You can often score great deals that way, too. Here's why your summer trip is so expensive and what you can do about it. I would never have bought them at that price. All queued up Every part of the queue process includes scarcity tactics to frighten you into a purchase. The second investigation, by Shari Vahl at BBC Radio 4s You & Yours dug even deeper, holding the identities of Sofia Wagner, H.E Events and Ticketing Expert LTD up to the light. Sellers on viagogo are only paid for their tickets after the buyer has successfully gained entry to the event. I wanted to attend the BBCs The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. Do Not Sell or Share My Personal Information. Make sure the email isn't sent to your spam folder. I\u2019ve just been ripped off by Viagogo and paid four times the price for it. See Tickets Reviews is See Tickets legit? have read the fine print. Their initial response to my inquiry was that the tickets are often released shortly before the event. You can read reviews about our recommended ticket marketplaces here: Best ticket sites. Viagogo will help you market your tickets until you find a new buyer. With that said, it would not take much for Viagogo to improve their customer support (and do away with the awful queue system) and be considered a reputable reseller. In that case, they might require you to provide them with a proof that will be higher as the person has already purchased the ticket at full price and of filters such as date, location, timeframe, maximum price/ticket, or specific In most cases, you will get the tickets a week The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. All of these search features make Viagogo a With that being said Viagogo recently has made some improvements to their transparency and have improved the customer support in most regions so we do hope that this pattern will continue going forward. Curiously, when The Guardian published these revelations, GES SLs tickets disappeared from viagogo overnight. Customer complaints include a lack of support after their purchases, high booking fees and other concerns. But, if you want some help getting the tickets you want, then here are some tips on how to do it. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Use those points and miles as soon as you can. The Viagogo guarantee is that in the unexpected event that you Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. In the rare instance that a problem arises, viagogo will provide equivalent or better tickets, or a full refund. I am a student and need it to pay my rent. Out of my concern, I emailed Viagogo and this was their response: Sellers on viagogo are only paid for their tickets after the buyer has successfully gained entry to the event. Copyright 2023 SeatPick. It would be an extinction event for their respective UK businesses. Shocking. Tickets for U2's Sphere shows in Las Vegas are expensive Turned up to the event and was denied entry for invalid tickets. A quick look through Viagogo (a secondary seller) reveals some eye-watering prices. Keep in mind, if you opt for a last-minute ticket to a sold-out show or game, you are taking the chance that the few that are available will be at a much higher price than they otherwise would be. How safe am I? Following the You & Yours broadcast, this registration changed to a bogus address in Madrid and then, days later, Ticketing Expert LTD shifted into a new identity entirely. Buying from a secure ticket vendor is probably one of the most crucial factors whenever you buy a ticket to your favourite event. We compare only safe & secure primary and secondary marketplaces. Their face value was 75 but only after completing did I realise they had cost 430. Viagogo does put a lot of emphasis on using interactive seating charts, and different colours to distinguish different ticket types and filtering options, which will help you sift through their many options. And, the tickets are not the Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. ", "Read Trustpilot before \u201cbuying\u201d from this company of cheats and scammers \u2026I wish I had! Even . The Advertising Standards Authority (ASA . Buyers are protected with McAfee Secure, so that all transactions are protected. A click of the heels will not take . I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. A previous comment said it well$1.2 billion event venue. More demand for fewer seats is the classic formula for increasing prices. @viagogo I bought 2 95 tickets, the invoice said it was a 110 ticket. Is Viagogo Reliable? The Most Comprehensive Viagogo Review - SeatPick Shari uncovered what appeared to be a premeditated pattern of cloned and speculative listings by all three sellers. U2 has announced 12 shows at the new MSG Sphere at The Venetian starting September 29. Read Customer Service Reviews of www.viagogo.co.uk - Trustpilot For example, a warning sign with text warning you of how many tickets are left, or how many people are viewing them. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. Sellers can see that their tickets are the last few left for the event, and they could charge much more since it is the only option at that point for a buyer. For one, there's a lack of planes. All of it adds up to higher prices. So, add that to your budget ahead of time to avoid being blindsided at the time of payment, make sure you notice the fees at the checkout phase as well. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. ticket marketplace and has a large network of ticket traders, scalpers or Ticket reselling services like Viagogo, Get Me In and StubHub . You should also pay attention to the ticket restrictions such as Limited or restricted view which indicates that the view for that specific ticket will be obstructed. The concert was due to happen in 2020, but was rescheduled several times due to Covid. About this app. The options will pop up and you can choose what you were looking for. A few days later, and, taking things full circle, the Ryan & Jacob Corporation has now apparently relocated to Alcala 150, Madrid, 28008 pretty much the same address as GES SL. Unfortunately, many customers have noted that Viagogo have went back on their guarantee at points, leaving them high and dry. Viagogo Reviews (2020) | Is Viagogo Legit & Safe Site? Both long and short-haul routes are affected, with ticket prices in France jumping 23.6 per cent on last year . legitimate ticket in time for the event. My airfare and hotel costs was $6200.00. It didnt. Youll be glad to know that it is a relatively painless process to find your tickets on Viagogo, thanks to a host of search features on their site. Read our Privacy Policy. You can find a ticket for anything from critically acclaimed plays to big soccer games, only not in the U.S. If you want to know if using Viagogo is reliable, then read ahead. There arent enough planes or pilots. If this is the true state of affairs, then the whole sorry saga raises a bunch of uncomfortable questions, not only for viagogo who, under Section 92 of the UKs Consumer Rights Act, are duty bound to report criminal activity (such as fraud) to the police but also for investors, regulators and enforcement agencies. People tend to have a few concerns about the safety of using ticket vendors. Prefer this to be honest. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. Absolute joke. In front of the stage was $267 for GA seating, but those were really hard to grab. SportsEvent365 Are They Safe? Hey @Viagogo. Is what's stated in this answer reliable? Tickets for U2s Sphere shows in Las Vegas are expensive. I purchased tickets for the rugby autumn international Ireland v New Zealand from Viagogo. value. I strongly suspect that this context explains viagogos dogged support of phantom sellers like the Ryan & Jacob Corporation. Incredibly, these tickets all emanated from a single lone seller a mysterious Spanish company called GES SL, based at Alcala 150, Madrid, 28009 and were presented in what appeared to be cloned or identikit patterns (usually 24 tickets per event, broken down into batches of 8, 6, 4, 3, 2, 1) and for astonishing sums of money. What are your experiences with third-party/resale ticketing like Viagogo? Furthermore, buying tickets from different regions of the world is made easy, this is one of Viagogos main advantages, it is quite common for tourists and for people who are living abroad in countries such as Australia, Singapore, Germany, France the US to buy tickets to live events on their site. Although these booking fees are variable, some of the more popular events have fees as high as 30 %. Relisting your ticket is free of charge if you originally purchased them from the site. 6 Total Score. with you that doesnt meet the age requirement, then you will be turned away, Apr 27, 2023 IST 6 Min (s) Read. For 2 years -really!!!! They are known for grossly overcharging by jacking up prices on "limited" tickets. We also believe that other fake sellers continue to operate across the platform. At the same time, their recent controversies and complaints from customers have been on the rise, their sale tactics have been highly criticized and you might want to check more options when you consider buying your tickets through viagogo at this point in time. While airfares have moderated some, they are only slightly lower than last year's "sold-out summer.". Ticket reselling works on the basis of having a middle-man involved in your transaction. Responding to Sharis allegations, a viagogo spokesperson claimed Sofia Wagner, H.E. The path to see the pyramids and the other top ancient sites is well trodden, but its possible to get off the beaten track on your adventures in Egypt. I cant wait to see what they put together for this venue, Your email address will not be published. Writer Sheila Yasmin Marikar talks about how she travels, her favorite places and the trip shell never forget. they send invalid tickets), they will not be paid.In addition, we register payment information for all sellers and are able to charge a fine if issues arise with their tickets. So, buy early and get the best price. Just like GES SL, these activities appeared to constitute industrial-scale fraud, and also implicated viagogo in multiple breaches of consumer protection laws and the terms of their court order. Because this is a resell marketplace, you can also find tickets to shows and games that have been sold out at the venue. Scare tactics are a common use by many sites, such as Booking.com and the like, but you should take this into account whenever you do use Viagogo. Pent-up, post-pandemic demand plus staffing shortages adds up to a squeeze on airfares this summer Horacio Villalobos / Corbis via Getty Images. I guess I am a victim of its hard sell as the site reminds customers tickets are selling fast. If you end up taking a child The Points Guy publishes flight deals every day including several for sub-$500 flights to Europe. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. $2200.00 down the drain. Even more troubling, evidence suggested GES SL was closely connected to viagogo itself details of which were passed onto the Competition & Markets Authority (CMA), the UKs business regulator who has been investigating viagogo for five years, and served them with a court order in November 2018. like age requirements to enter certain events. !\r\nI emailed approx 30 times with multiple screenshots from the emails received from viagogo and from my viagogo account - which they have now deleted from my account. We need your email address to verify that your review is genuine. We and our partners use cookies to Store and/or access information on a device. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. customers not getting any refund at all. Two test purchases confirmed what we suspected. Why are summer airfares so high? - Lonely Planet This skullduggery raises plenty of questions. able to get tickets to your events without sites like Viagogo. There are also extensive complaints on the internet about Viagogo's lack of customer service and support. but may not be able to get a refund because you overlooked it and it was stated I'm starting to feel like you know you ripped me off and don't want to talk to me. Many people make their choice according to what site is the cheapest, but that is often the wrong tactic and could cause you to end up with a counterfeit ticket. And who is Sofia Wagner? All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. Events and Ticketing Expert LTD were all bona fida sellers with a good track recordincluding successfully fulfilling orders. The spokesperson then added, we take allegations of the misuse of our platform very seriously and take action to remove listings if necessary.. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. These settings can be found usually in the top right or bottom left of the site. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. And where are H.E Events? Regulations on ticket resale are finally being enforced, touts have been imprisoned for unlawfully acquiring tickets, more artists are successfully adopting anti-touting strategies, and theres a market shift underway to mobile-only tickets.
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