We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Nasty Gal. The carrier was unable to deliver your package. Wow. I received them in a size 6. Then they need more photos of me mailing the item in order for them to send the correct item I ordered. Please use the returns portal to get your returns label. Desired outcome: My order went missing due to the courier, I selected the help option on the Nasty Gal app and went through their virtual chat. It's wonderful to hear Karen was quick to resolve your query and I will be sure to pass your feedback about her excellent service on for you.Have a lovely day - X. Jayne Y helped me out efficiently and effectively to initiate a return when I couldn't access the return portal. Really like the style of their clothes and have quite a few pieces from here. We need your email address to verify that your review is genuine. If youve sent us a message via Twitter, we wont be able to respond to it. Would give 5 stars but half my order didn't arrive. I am really happy to hear that Laura has been able to assist you with the issue with the sizing of your blazer. ITEMS SHIPPED OR MY MONIES REFUNDED. Absolutely amazing customer service in my opinion!! I wanted to wear the item of clothing for 3 events in the past week and was not able to. It goes against our guidelines to offer incentives for reviews. You'll get an email once we receive your returned item. Extra 10% off New Arrivals Nasty Girl Promo Code. Considering they make you pay for the returns they shouldn't then just ignore customers for this long! Will definitely not buy from them again and I would advise unless your 100% sure of what your buying and not returning it you buy from another fashion retailer.Even here you seethe respond to good reviews but ignore the reviews stating that the customer has a problem. I have received a faulty item, what do I do? I returned the boots and only received $22.10. She told me it came from England and I would have to contact them and send it to them. I had to return the boots because the boots could not fit my daughter and a replacement would not have arrived in time for my daughter's H.S. Track Your Nasty Gal Order Status - AfterShip So unfortunately we cannot accept returns that are over 28 days. WORST customer service I have ever seen in my life and I literally work in customer service. Desired outcome: The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). To experience the full world of SFRA, please enable these or check whether another program is x. I had an issue with my return and Nikki S. was a great help! DHL also leave you a card advising of this, where you will also find some instructions on how you can re-arrange or re-direct your delivery, or instruct the courier to leave your parcel with a neighbour. It might be okay to wear out to dinner and that's it. I have tried to deal with you customer service agents and although they initially offered to replace/refund the items missing, once I confirmed which were missing they have now changed their mind. False advertisement is illegal, Hi so I purchased a few items from nastygal and when I received them they were not the sizes that I purchased so I got in touch with them via WhatsApp and spoke to various people whom was not very helpful with helping me return my order as I have never had to return anything before anyway I eventually figured it out and sent back my parcel, I contacted nastygal today about my order being cancelled so I could order something else only to be messaged by someone called Charlotte being very rude I asked way and said carry on being rude so that is why I am contacting you today with my concerns please could you look into this as I am looking to take this further as I think your staff should be more helpful myself and my daughters was intending to spend quite a lot of money on your online shop could you please get back to me ASAP please thanks kind regards Mrs c mcwhirter. Can't find a contact for an actually human! For shopping wherever, whenever. Furthermore, when I did receive the items, the sizing was incorrect. Retailer website will open in a new tab. Their Instagram is bombarded with comments of customers experiencing the same exact thing and some ordered even before I did. I am really sorry to hear there was an item missing from your parcel, but it's great that this has been sorted for you now. If the carrier was unable to deliver to your address, try using an alternative delivery address! I contacted Customer Service again and was offered to have the order sent again but two of the items were now out of stock. Garbage ability to fix a problem. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It's that bad. I wore it for the first time last night for an evening of dancing. I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.ThanksSamantha, Horrendous. Youll need to place another order or return any unwanted items. Hello Chloe,Thank you for getting in touch and for taking the time to leave your review.I'm sorry to hear that an item recently purchased from our brand was received in a faulty condition. If you want to change your email address, you will just create a new account. You will need your order number and email/last 4 digits of your phone number. Initial order was never delivered to me. Were sorry but the Twitter customer service contact channel is no longer available. It has still not arrived and it is now the 12th of December. Once you have processed your return in the portal you're ready to post it off! Good to know We've gone paperless! The rise of ultra-fast fashion and cancellation of Nasty Gal She threw in a joke, too, which set the tone for my day. Exclusive. The quality is really good, I like my new clothes very much. I can't see the refund on my bank statement, Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement. Reply from Nastygal. We can never trust nobody! I want a discount for my horrible purchase which is completely damaged and not sellable, Refund not received from purchase, purchased online 24/8/22, returned via evri onh 10/9/23, see details below Pierced jewellery and fashion face masks cannot be returned for health and hygiene reasons and are non-refundable, Once the seal is opened on our intimate toys they can no longer be returned or refunded, Underwear and swimwear can only be returned if the hygiene seal has not been removed, Beauty products and accessories cannot be returned for hygiene reasons. x. When returning a parcel please follow the process below. Don't wear it on New Year's Eve! Have a great day and take care, x. I ordered a few things a little over a week ago, and I've been wondering if my package is going to come in any time soon. We need to allow this timescale for the courier to investigate this. They sent me the wrong item and the wrong size. Contact Us form can not be found, Good morning,Thank you for taking the time to leave your review, we do appreciate your feedback as we're always looking for ways in which we can improve our services. I cannot log in since now it says email not found. By enabling them, you are agreeing to our, Download the app for an exclusive extra 20% OFF Everything*, COPYRIGHT 2023 NASTYGAL.COM LTD. ALL RIGHTS RESERVED. Don't worry, just package your items in something non see-through, sealable & waterproof. You will receive a cancellation email and a refund via the original payment method used. Leave this blank if you'd like to publish your review anonymously. Contact Us Someone please help - this is not right. I cannot fault the speed of the customer service team in responding to my queries and when they couldn't do one thing, they offered a suitable alternative. I was never able to successfully change it. I'll never order from them again. Received my order with 5 items missing from it. Our App got a makeover Once this has been done, keep hold of your proof of postage receipt and send it to us and we will send out the correct item for you on our fastest delivery method at no extra charge to yourself subject to stockKind regards -Millie, Order lost and no help. Hi ElleThank you for this great review - it's awesome to hear Lemuel was quick and helpful in responding to your query. I am close to reporting them as fraud as this cannot happen to other people. I am sorry to hear your order is not yet with you, however I will be happy to help with this.I can see a date has been provided by our customer service team. Your feedback is very much appreciated.Have a lovely day - Dean, Information provided by various external sources. For any failed orders, any funds taken are to clear back to the original payment method they were taken from and this is within 5 working days of the funds being taken initially. I bought the gold chainmail dress from Nastygal for my birthday party last night. I was helped via virtual Chat by Jayne Y and she was brilliant. They would now intentionally be sending this package to the wrong address. I still need this as it is for an event but should have came way ahead of time. the next day or standard delivery options! The price is very affordable! The carrier was unable to deliver your package. Replies to negative reviews in < 24 hours. Many thanks, I then had to reach out to USPS several times on my own when this is a Nasty Gal services issue. They messed up my address and didn't contact me, which is why I didn't receive my order. They said this couldn't be done either. If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page. It's sad to see how bad this company has gotten. Code. As far as we know, there is only one way to contact Nasty Gal, shown above. I spoke to Shay and they were so helpful and I was able to get a refund. You will then receive unlimited FREE delivery and our Kind regards, Tried contacting them multiple times about the missing order and haven't received a reply.Update following reply from Nastygal:If you were aware of my attempts to contact you through your email and website page, it would come to your attention that my FIRST attempt to contact you was within 14 days of the parcel being delivered. We will be more than happy to look into this for you and so we can do this, please can you reach out to our customer service team using one of our available contact avenues here:https://www.nastygal.com/page/faq.html#contact-usWe aim to respond to all queries within 24 hours and will be happy to help with this.Thanks - Dean. See others have similar problems so 0/0 recommend. Nastygal Reviews | Read Customer Service Reviews of nastygal.com Shopping & Fashion Clothing & Underwear Clothing Store Nastygal Nastygal Reviews 9,823 Average 3.7 VERIFIED COMPANY nastygal.com Visit this website Write a review 3.7 Filter : Most relevant HS Han s 1 review GB A day ago Lost item I've tried tracking my package but it hasn't updated. Return in 4 easy steps. Have been waiting over two weeks for an order with zero updates on where it is or when/if I will receive it. She sorted the issue I had and ordered me the items again with next day delivery.Thanks again Katie for your help. Literally FedEx is the worst delivery service ever! The item missing was part of a set, so after getting a refunded I ordered it again and it arrived fine. May 2, 2023. I love your clothes and have ordered from you before but if I do not receive any sort of compensation for this mishap I regret to say this will be my last. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Please note that we may share your email with the company to verify your order. But my order arrived in the Irish hub on the 4th of December so the storm will not have effect the delivery from then on. We don't refund shipping charges for those countries listed outside of the EEA. 2. As they have responsibility for the package until it gets sent out to me. Thank you, HI Naomi, Thank you for your review. I ordered clothes for next day delivery it's been three days now and there still hasn't been any scans in fastway, is my package missing? Make sure youve entered it in the Redeem Gift Voucher box at the checkout. The remaining balance will stay on your gift card. See code. Guess what, it is disconnected. I am really happy to hear that Karen was able to assist you with processing yourr returns and this was done in less than 5 minutes.Your kind words are really appreciated and i'm sure they'll make Karen's day. There is no address or phone number and Nasty Gal customer service number +1 805 301 7002 Nasty Gal phone number +1 805 301 7002 the only way to connect with them is via their customer service email. So, I went back and forth via email (for about 1-2 weeks) and they had me to do all of this [censored] in order to change my address. You can now pay for your Nasty Gal orders with Apple Pay using a Visa, Mastercard, or American Express Card on all devices which support Apple Pay*. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Please allow 4 - 5 weeks for delivery to Hawaii. We are unable to cancel or refund the order now as this can still be located in the couriers network and delivered to you. Took minutes. In order to fix their mistake, I chatted with a representative (took 30 mins to reach a human) that made me take pictures of what I received. If you do not receive notification that we have got your parcel at our warehouse within 28 days of sending it back to us, please give us a shout on the Contact Form. Hi Ivonne, Thank you for taking the time to leave us a review and bringing this to our attention. Nobody can give me an answer and I am getting no where with the customer service reps. Every time I respond to an email, I get a new person - so I have to tell my story over again. I ended up returning 75% of the stuff I bought (bad quality, didn't look anything like the online photos.) This is unacceptable!! Here are 8 tips for writing great reviews. I am sorry to hear your item arrived incorrectly, however I will be happy to help with this.Please could you be so kind as to return the incorrect item back to us through the free portal. Thanks again, great service! The dress was the "Keep 'Em at Arms Length Dress' & the tank top was called"Bring the Noise Cami Tank top". A lot of our production is based in the UK, which means our products will come with UK sizing. Different size and properties to the advertised item. This company is horrible. They have no real customer service just a bunch of people leading you to the next. I'm sorry to hear about the issue you had with your delivery. Highly recommend. Returns and Refunds Were really sorry to hear that youve received an item thats not in perfect condition. Verification can help ensure real people write reviews about real companies. In 2006, founder Sophia Amoruso started an eBay store selling a highly curated selection of vintage pieces. There is no phone number to call. I have read numerous reviews about people's orders going missing. You can wait for your package to come back to us and well give you a full refund. Nasty Gal Reviews 2023 | Trustindex.io This review was chosen algorithmically as the most valued customer feedback. Do not shop here. Just visit the Nasty Gal website and place your order. I email once a week and each time they ask me to wait until a certain date before they will process a refund. If your delivery date has passed, please get in touch by going to the 'contact us' tab. Nasty Gal Promo Codes - 20% OFF in April 2023 We really appreciate your feedback. 20%. The total amount was 847.00 . In 2006, founder Sophia Amoruso started an eBay store selling a highly curated selection of vintage pieces. I stated if I couldn't amend the order I'd like it cancelled. Verified as valid. Does Nasty Gal really suck this bad or am I just unlucky? Email sent: Oct 24, 2022 12:02pm. Additional taxes may apply according to local legislation**. Help future customers by talking about customer service, price, delivery, returns & refunds. but a different item to the one ordered. There wasn't an invoice in my parcel, how can I return? Update: Thank you for sending this over. What a horrible first impression! My item is in UK sizing, but Im not in the UK? You can find the details of your local post office here. **Well cover duty costs on all orders. I don't have the invoice from my parcel, can I return? Hi there,Thank you for this review, it's great to hear you love the clothing you received and enjoyed our speedy delivery service. Find out how we combat fake reviews. One, I didn't want to return my order and 2, my money is not in my account. I ordered from nasty gal for the first time in July and while I was amazed at their shipping turnaround, when my package arrived an item I ordered was missing and instead I got a pair of jeans that didn't fit/order. This will surely increase the credibility of your complaint. blocking them. If you could please reply with these bits of information, that would be great and I look forward to hearing from you soon! Due to this order showing as delivered almost 3 months ago, as advised by our customer service team, we will no longer be able to progress with your missing item claim. We also ensure all reviews are published without moderation. Item arrived with a makeup stain and a rip in the fabric. Raja was super nice and totally knew what they were doing : ) Would recommend, Hello Maybel,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Raja, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Raja.Take care,Nasty Gal x. Nastygal Reviews - Read 446 Genuine Customer Reviews | nastygal.com Said 4-7 shipping didn't know that would mean being lost in transit and nowhere to be found. Item delivered and returned on 14/04/2023. A weird combo that has accrued a cult-like following over the last few years. Nastygal Reviews 9,775 Average 3.7 VERIFIED COMPANY nastygal.com Visit this website Write a review 3.7 Filter : Most relevant KH Kennady Heath 1 review GB Oct 13, 2022 I messaged about some shoes that had I messaged about some shoes that had damaged and Richard helped me and got my situation resolved, very fast and very helpful I have had a look into this for you now and can see our customer services team have resolved this for you with a full refund which should be back on your original payment card by the 17th February. Nastygal Reviews | Read Customer Service Reviews of nastygal.com Is this your company? 2023 Trustpilot, Inc. All rights reserved. Customer service and this company really sucks! Once logged in to the portal, select the . *Please note that Apple Pay does not work on the Nasty Gal app. If the order doesn't get amended and this happens. It's not worth it. Your cookies are disabled. Hi Yessi, Thank you for taking the time to leave us a review. automatically applied at checkout when selecting the next day or standard delivery options, this Get Free Shipping + Save 20% on Everything When You Spend Over $80 with This Nasty Gal Promo Code. I have paid almost $450 for my items and am missing like 5 pieces. Reached out to customer service ad was told to keep waiting. Take an Extra 20% Off Everything on the App with This Nasty Gal Discount Code. * Please note: The shipping times shown are from the order date. We dont offer exchanges, but you can return your package and order again. Nasty Gal Reviews: Is Their Clothing Worth It? | ClothedUp I am a single mom to a teen girl and all she wanted were cool clothes for Christmas. Have a lovely day, take care! Why wasnt it specified on the order page? Take care x, Wow what an easy and helpful on line customer care service. Hello Sophie,Thanks for getting in touch and taking the time to leave a review, it's great to hear that Jayne Y was able to help you via the chat in regards to your missing order and was able to get the issue resolved, I'll be sure to pass over the feedback.Take careSamantha. I have taken a look into this and it does seem to be an issue with our system as it was showing me that none of the items were refunded, I have spoken with our finance team who confirmed that only the one item was refunded, as both items were logged on the portal and I can see we have received this I have gone ahead and refunded the second item back to your paypal account now and this will reflect within 24 hours. Nice and simple and lovely!
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