Thank you for the care and kindness I received in EPU. Visited Accident and emergency services on March 2023, Report review titled Worst practice as unsuitable, Dear writer, xbbRe`b``3 c We are extremely busy in our emergency department so please use our services wisely. Instagram, 2023 Royal London Hospital. West Middlesex University Hospital (WMUH) is an acute NHS hospital in Isleworth, West London, operated by Chelsea and Westminster Hospital NHS Foundation Trust.It is a teaching hospital of Imperial College School of Medicine and a designated academic health science partner (Imperial College Academic Health Sciences Partnership). Hammersmith Hospital. %PDF-1.4 % Contact the team To better understand the efficacy of the service, Healthwatch Housnlowhave: Healthwatch Hounslowhave sought to identify and support continued improvement in accessing and appropriately utilising the AEC service whilst presenting measurable outcomes and quantitative data appropriate to the day to day service delivery. He went when he had a fall on night out not a general constant drunkard but just an unfortunate accident on a night out felt like she thought it was his own fault for drinking and treated him very differently to other patients very unprofessional, Report review titled Uncompassionate nurse as unsuitable, Dear Writer, Salary: 32466.00 to 39521.00 a year per annum incl. Camelia xref The trust operates at two acute sites: Chelsea and Westminster Hospital and West Middlesex Hospital. Thank you for taking the time to feedback your experience. The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters, for patients, their families and their carers. West Middlesex University Hospital We are located in Outpatients 1 at the front of the main hospital building, next to the WHSmith shop. Close menu. If you continue browsing, well assume youre consenting to our use of cookies on our site. We do not tolerate unprofessionalism and rudeness from our staff, I sincerely apologise for the lack of care and understanding provided overall. PALS e-mail: chelwest.wmpals@nhs.net Depending on the site, bookings can either be made via the National Booking System or through the sites own booking system. We do not tolerate unprofessionalism and rudeness from our staff. The liaison psychiatry service is also available here. We will inform the department of your pleasant feedback. Report review titled EPU was wonderful as unsuitable. Chelsea and Westminster Hospital. West Middlesex University Hospital. For more information, visit the CQC website. startxref Much of the growth in admitted non-elective activity is for patients who spend 1-2 days in hospital. You must live or work in Hounslow or have been a recent inpatient at West Middlesex Hospital. The AEC unit provides same day assessments including blood tests, electrocardiograms (ECGs) and radiology investigations. I came at emergency with eye infection and have been waiting 4 hours and nobody call me, after 4hours waiting I asked at reception how long Should I wait ,and they were very rude . We run a 6-day service . All the best, Nearest train stations areIsleworthstation whichis approximately 15 minutes walk and Syon Lanestation which is approximately 10 minutes walk. Hillingdon Hospital. I went to A&E around 5am on a Sunday with severe abdominal pain. Kind regards, I was admitted via a and e and spent 2 weeks in lampoon ward and 2 days in syon 1. I am happy to read that you received outstanding care and overall had a positive experience. HCAS Posted: 18/04/2023 Job Type: Permanent Closing Date: 02/05/2023 Staff Group: Nursing & Midwifery Registered Job Ref: 289-CSS-1039-A 0000001132 00000 n JA1dZs:D*=_t _IsYw~#PSSSI I was very anxious and her whole approach was so kind and genuine. You will be welcomed on arrival and given an approximate waiting time by the nurse. 0000000985 00000 n If you would like to discuss your experience further, or would like to raise it as a concern, please get in touch with our PALS team at: All the best, To celebrate West Middlesex's 100 th year from 17 September 2020-2021, we are launching an online exhibition, displaying key moments of the hospital's past.We'll be celebrating the fascinating stories from our staff and the local community, and finding out what makes West Mid such a special place. (AEC) staff were not always able to follow up patients requiring urgent investigation or ongoing . Report review titled Rude Reception Staff as unsuitable, Dear writer, I am sorry to read that you had such a bad experience. Anyone who has a chronic illness and requires end of life care or is supporting someone who is receiving end of life care. We are an award winning organisation providing care at two main hospital sitesChelsea and Westminster Hospital and West Middlesex University Hospitaland a number of community-based services across London, such as sexual health and HIV clinics. Instagram, 2023 1AQ"aq2 #BR3$bC4% Best wishes, In particular the nursing staff on both wards were excellent especially since it was a difficult period having Easter followed by the doctors strike. It monitors and inspects services, to make sure they are safe, effective and provide high-quality care. Adobe d Reviewed information available to the community about the service. I am happy to read that you had such a wonderful experience and will be sure to feed your kind words back to the A&E department. Unprofessionalism and lack of care towards our patients is something that we don't tolerate; as we take pride in putting our patients first and displaying kindness. The Ambulatory Emergency Care Unit is located in Outpatients 1 at West Middlesex University Hospital, Twickenham Road, IsleworthMiddlesex, TW7 6AF. West Middlesex Hospital Ambulatory Emergency Care (Tue-Thu) T: 07825 422 536 E: caw-tr.adocwestmid@nhs.net Medical photography Pathology services Pharmacy Theatre services Treatment Centre Anaesthetic services Burns anaesthetic service Children's anaesthetics Adult intensive care unit (ICU) Support for patients Patient information/downloads Chelsea and Westminster Hospital NHS Foundation Trust, Gastroenterology and nutrition (children), Your mental health and emotional wellbeing, Birth preparation/antenatal classes and Padlets, Maternity equality diversity and inclusion, Ambulatory emergency care (AEC) & Same Day Emergency Care (SDEC), John Hunter Clinic for Sexual Health (JHC), Dietary Guidance after Intra-gastric Balloon Insertion, Dietary Guidance after Gastric Band Surgery, Dietary Guidance after Gastric Bypass or Sleeve Gastrectomy Surgery, Liver shrinkage diet for Bariatric Surgery, Ramadan and Fasting After Bariatric Surgery, Reactive Hypoglycaemia After Bariatric Surgery, Vitamin and Mineral Supplements After Gastric Band and Balloon Insertion, Vitamin and Mineral Supplements after Gastric Bypass or Sleeve Gastrectomy, Gabapentin for itching, information for children after a burn, Burns outpatient dressing clinicsguidance for parents, Coping with the stress of a traumatic incident, Guidelines for patients with Duoderm dressings, Scar tissue and contracturesinitial stage, Scar tissue and contractureleaving hospital, Caring for your childs new skin following a burn injury, Percutaneous achilles tenotomy in clubfoot (Ponseti method), COVID-19 vaccination guide for people with a weakened immune system 3rd dose PLUS booster, Hearing Aid Fitting - Referral from ENT (WM), Paediatric transition to adult audiology services, Swim moulds policy and collection information, After Removal of Bilateral External Nasal Splint (POP) and Internal Nasal Splint, Removal of stitches from ear area and canal, Thyroid and parathyroid disorders and treatments, How to access sick pay/employment support following hand Injury, Children visiting the intensive care unit, Intensive Care Unit (ICU), information for family and friends, Investigations in the Intensive Care Unit, Role of the physiotherapist in the Intensive Care Unit, Confidentiality of personal informationyour information, your rights. 33,461 were here. Official information from NHS about West Middlesex University Hospital including contact details, directions, opening hours and service/treatment details Wards / departments | West Middlesex University Hospital Home Wards / departments Security Office - 6897, Bleep - 336 for assistance Education Centre Office 5406/ 2525/ 5920/5405 Dining area (front door) 5400 Dining area (back door) 5404 General Accommodation 5360 Anaesthetists Registrars Bleep 340 (ITU) FY2 on call - bleep 181 St Mary's Hospital. Who wants to spend their whole day waiting in urgent care if their problem doesnt bother them. 0000001838 00000 n Read our cookie policy to learn more>, Ambulatory Emergency Care Network - Cohorts 1-10, Surgical Ambulatory Emergency Care Network - Cohorts 1-4, Ambulatory Emergency Care Accelerator Programme, Calderdale & Huddersfield NHS Foundation Trust, Hull & East Yorkshire Hospitals NHS Trust, Royal Liverpool & Broadgreen University Hospitals NHS Trust, North Cumbria University Hospitals NHS Trust, Northern Lincolnshire & Goole Hospitals NHS FT, Cambridge University Hospitals NHS Foundation Trust, Countess of Chester Hospital NHS Foundation Trust, East Kent Hospitals University NHS Foundation Trust, Kettering General Hospital Foundation Trust, Kings College Hospital NHS Foundation Trust, Sandwell and West Birmingham Hospitals NHS Trust, St Helens and Knowsley NHS Foundation Trust, The Dudley Group of Hospitals NHS Foundation Trust, Basildon & Thurrock University Hospitals NHS FT, Epsom & St Helier University Hospitals NHS Trust, Heatherwood & Wexham Park Hospitals NHS FT, University College London Hospitals NHS FT, Royal Bournemouth & Christchurch Hospitals NHS FT, University Hospitals Coventry and Warwickshire NHS Trust, University Hospital of South Manchester NHS Trust, Yeovil District Hospital NHS Foundation Trust, University Hospitals of Leicester NHS Trust, University Hospital of North Midlands NHS Trust, Colchester Hospital University NHS Foundation Trust, North Middlesex University Hospital NHS Trust, Neath Port Talbot Hospital, ABMU Health Board, Princess of Wales Hospital, ABMU Health Board, Solihull Hospital, Heart of England NHS FT, Norfolk & Norwich University Hospitals NHS FT, University Hospital of Llandough, Cardiff & Vale UHB, University Hospital of Wales, Cardiff & Vale UHB, Brighton and Sussex University Hospitals NHS Trust, Dorset County Hospital NHS Foundation Trust, Mid Cheshire Hospital NHS Foundation Trust, Warrington and Halton NHS Foundation Trust, Wirral University Teaching Hospital NHS FT, Royal Devon and Exeter NHS Foundation Trust, The Royal Bournemouth & Christchurch Hospitals NHS FT, Central Manchester University Hospitals NHS FT, St Helens & Knowsley Teaching Hospitals NHS Trust, Kings College Hospital NHS FT - Denmark Hospital, Kings College Hospital NHS FT - Princess Royal University Hospital, Royal Surrey County Hospital NHS Foundation Trust, Shrewsbury and Telford Hospital NHS Trust, Southport and Ormskirk Hospitals NHS Trust, South Tees Hospitals NHS Foundation Trust, City Hospitals Sunderland NHS FT and Sunderland CCG, Kings College Hospital NHS FT - Denmark Hill, University Hospitals Coventry & Warwickshire NHS Trust, Guys and St Thomas' Hospitals NHS Foundation Trust. 0000000805 00000 n Eligible cohorts include: (1) adults aged 75 years and over (2) residents in a care home for older adults (3) individuals aged 5 years and over who are immunosuppressed. TW7 6AF, Services provided by West London NHS Trust, Freephone 0800 328 4444 mental health helpline, Child and adolescent mental health services referrals, Child and adolescent mental health services (CAMHS). Barnet and Chase Farm Hospitals NHS Trust -. Best wishes, I am pleased to read that you received excellent care and will be sure to feed your great experience back to the department. West Middlesex University Hospital Overview Overview Departments and services Facilities Ratings and reviews Leave a review Contact us Address Twickenham Road Isleworth Middlesex TW7 6AF Get directions (opens in Google Maps) Phone 020 8560 2121 Online Visit Hospital website Find another hospital Care Quality Commission inspection rating The admin staff on the desk were welcoming and helpful. The team could not have been more thorough or thoughtful. How to get to West Middlesex Hospital Nearest train stations are Isleworth station which is approximately 15 minutes' walk and Syon Lane station which is approximately 10 minutes' walk Nearest tube station is Boston Manor. 1}OI6)gT\ "wAEI\7Y@*#;KsBaO-JY@*N!N9l|=Z;~L,f Ambulatory Emergency Care Report - September 2015. 240 0 obj <>stream 0 pU2C!E75[EI>6Y,+w -;4) On arrival to AEC please go to the reception desk and inform them that you are attending ambulatory care. The nurses were all really kind and skilled and I felt they cared for me each step of the way. 0000001483 00000 n xb```b``Vf`f`ef@ aV daHl `W!1*|Zhzi[a?vxM+r)v )((be2%@cU Very rude and unprofessional reception staff. Queen's Hospital. Routes 110 and 481 stop within the grounds of West Middlesex Hospital, close to the entrance for the Urgent Care Centre. Thank you for your feedback. Why is hand washing so important on the Neonatal Unit? We provide a comprehensive, multi-disciplinary accident and emergency (A&E) and urgent treatment centre service in our modern buildings. I noticed some of the other team members, like the technicians, were also really lovely and on the ball with sorting so many things. However, if you are unsure about where to go, please call NHS 111 before coming to our emergency department who can best advise you on your next step. J West Middlesex University Hospital has not yet replied. Despite chronic understaffing and overcrowding, everyone from the receptionists to the nurses and doctors were excellent. We had a scan due to previous losses and all the staff were incredible. 0000001597 00000 n The nearest underground station is Hounslow East, which is approximately 1.6 miles from West Middlesex Hospital. 0000000016 00000 n Please accept our apologies for your experience. trailer Chelsea and Westminster Hospital NHS Foundation Trust, Gastroenterology and nutrition (children), Your mental health and emotional wellbeing, Birth preparation/antenatal classes and Padlets, Maternity equality diversity and inclusion, Ambulatory emergency care (AEC) & Same Day Emergency Care (SDEC), John Hunter Clinic for Sexual Health (JHC), Dietary Guidance after Intra-gastric Balloon Insertion, Dietary Guidance after Gastric Band Surgery, Dietary Guidance after Gastric Bypass or Sleeve Gastrectomy Surgery, Liver shrinkage diet for Bariatric Surgery, Ramadan and Fasting After Bariatric Surgery, Reactive Hypoglycaemia After Bariatric Surgery, Vitamin and Mineral Supplements After Gastric Band and Balloon Insertion, Vitamin and Mineral Supplements after Gastric Bypass or Sleeve Gastrectomy, Gabapentin for itching, information for children after a burn, Burns outpatient dressing clinicsguidance for parents, Coping with the stress of a traumatic incident, Guidelines for patients with Duoderm dressings, Scar tissue and contracturesinitial stage, Scar tissue and contractureleaving hospital, Caring for your childs new skin following a burn injury, Percutaneous achilles tenotomy in clubfoot (Ponseti method), COVID-19 vaccination guide for people with a weakened immune system 3rd dose PLUS booster, Hearing Aid Fitting - Referral from ENT (WM), Paediatric transition to adult audiology services, Swim moulds policy and collection information, After Removal of Bilateral External Nasal Splint (POP) and Internal Nasal Splint, Removal of stitches from ear area and canal, Thyroid and parathyroid disorders and treatments, How to access sick pay/employment support following hand Injury, Children visiting the intensive care unit, Intensive Care Unit (ICU), information for family and friends, Investigations in the Intensive Care Unit, Role of the physiotherapist in the Intensive Care Unit, Confidentiality of personal informationyour information, your rights. We will make sure to inform the departments of your wonderful feedback. Why is hand washing so important on the Neonatal Unit? The ambulatory emergency care (AEC) unit provides rapid assessment of patients with an acute medical illness and same day emergency care, allowing patients who do not need to be admitted to hospital to go home with ongoing clinical follow up as required. I want to thank you so much for the incredible care I received in a&e. A&E is open 24 hours a day, 365 days a year and is staffed by experienced doctors and nurses who deliver initial assessment and treatment to all patients who require medical care. Our Hospitals. I am sorry to read that your experience has not been great. North West London Pathology (NWLP) was formed in November 2016 as a partnership between Imperial College Healthcare NHS Trust, Chelsea & Westminster NHS . 0000000476 00000 n 267, 117, 110 and H28 buses. Some patients may return the following day for further investigations and treatment. o! Report review titled Not compassionate,rude and unfriendly as unsuitable, Dear writer, West Middlesex University Hospital is part of Chelsea and Westminster Hospital NHS Foundation. The Patient Experience Team, Where in the most part staff were ok one nurse was very indifferent and uncompassionate to my husband. Thank you for taking the time to feedback your positive experience attending The West Middlesex A&E department. 0000469513 00000 n Central Middlesex Hospital Ealing Hospital Northwick Park Hospital St. Mark's Hospital Your outpatient appointment Blood tests Online appointments Your online appointment letter Change my appointment Picking up medicines Your planned procedure or endoscopy MyPreOp questionnaire During your stay Mealtimes, food, and menus From the receptionist to the nurse and the doctors, staff were rude, showed no compassion and quite unfridly. Outstanding service all round. The value of ambulatory emergency care (AEC) and same day emergency care (SDEC) is streamlining clinical processes so patient care can be delivered on the same day, reducing admissions and reliance on hospital beds to improve patient flow. The AEC unit provides same day assessments including blood tests, electrocardiograms (ECGs) and radiology investigations. The professionalism and care I had was superb right from a and e staff to ward staff from my consultant through to food and drinks staff. The Patient Experience Team. 100 Years of West Middlesex. In emergency and life-threatening cases continue to come forward as normal or call 999. Patients are referred to the AEC unit by their GP or by the emergency department. dhYUK 9`nZ&vD. Charing Cross Hospital 020 3311 5144 (Reception) 020 3313 0734 (Referrals) St Mary's Hospital 020 3312 3196 (Reception) 020 3312 3197 (Referrals) Visitor Information . Ambulatory emergency care unit: 01284 713541, Ambulatory emergency care office: 01284 713785, We are located on the Groundfloor of the hospital. All rights reserved. 2 VU8m2mM}R@ @ SUz\` 'Vk6%`5=eQu` iXGHjA=QznWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWz`tAU-,320Bn\J D) In early September 2015, Healthwatch Hounslow began a Survey to review the Ambulatory Emergency Care (or AEC) service, currently based in the West Middlesex University Hospital. +:=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s`xEu$X7:4oc6>%$#4) Middlesex Hospital was a teaching hospital located in the Fitzrovia area of London, England. Norfolk & Norwich University Hospital NHS Trust Workplace Health & Wellbeing Level 1 20 Rouen Road Norwich NR1 1QQ 01603 287035 . King George Hospital. ()*6789:FGHIJVWXYZefghijtuvwxyz ? Visited Accident and emergency services on April 2023, Report review titled Outstanding care as unsuitable, Dear writer, Barts Health NHS Trust -. If you would like to discuss your experience further, or would like to raise it as a concern, please get in touch with our PALS team. Close menu, I had breast surgery last week apart from the initial wait in the elective surgery which was terrible unprofessional and no confidentiality whatsoever, the anethasists, doctors and nurses were fantastic helpful and caring. West Middlesex Hospital. I was able to see a doctor in under 2 hours, which is unheard of these days. PALS e-mail: chelwest.wmpals@nhs.net The work undertaken within this review will go some way to identify clinical and financial outcomes of the service, prevalence of conditions, prevention rates and if the needs of patients from diverse, hard to reach ethnic minority language groups and those with a need for British Sign Language (BSL) or visual impairments are realised. University Hospitals Coventry & Warwickshire NHS Trust Guys and St Thomas' Hospitals NHS Foundation Trust Royal Cornwall Hospitals NHS Trust University Hospital of Ayr To register your interest and find out more about joining, please email aec@nhselect.org.uk Best wishes, Patient Experience Co-ordinator, Exceptional care from a &e team on duty in morning of Fri 14th April following my dislocating my shoulder and fracture of humerus and clavicle.everyone was kind and efficient and I was even able to go home by 11.30 am, Report review titled Exceptional service as unsuitable, Dear writer, There is a pay and display car park with bays for blue badge holders. It can also provide current treatments such as intravenous antibiotics, blood transfusions and iron infusions. endstream endobj 239 0 obj <>/Size 232/Type/XRef>>stream Local buses: The receptionist I encountered was rude and unprofessional. Contact Chelsea and Westminster Hospital T: 020 3315 8211 West Middlesex University Hospital T: 020 8321 5919/5283 Leaflets and information We provide a range of investigative and therapeutic endoscopy procedures in 4 modern, well equipped endoscopy rooms. cQzjWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzW x.PR34b0`9yjT2dRdx vXw#Ny#$$H;z'~ay@*%"c 5G~z}_?CyvVVCq =d^CBT#hq}Qnx-]J}+_f%K%5]RS$hC+=2RBd f Aj?:|C2U WUa9nSiyE? West Middlesex University Hospital Isleworth European Paediatric Advanced Life Support (EPALS) 17-18/05/2023 European Paediatric Advanced Life Support (EPALS) 17-18/05/2023 Wed, May 17, 08:00 Chelsea and Westminster Hospital London 604.79 Newborn Life Support (NLS) - Chelsea & Westminster Hospital 08/06/2023 London Despite chronic understaffing and overcrowding, everyone from the receptionists to the nurses and doctors were excellent. Ambulatory emergency care (AEC) & Same Day Emergency Care (SDEC) Cancer services Cardiology Care of the elderly Dermatology Diabetes Endocrinology Gastroenterology (including hepatology) Haematology Memory clinic Neurology Renal (kidney) medicine Respiratory medicine Rheumatology Stop smoking service Stroke & TIA services Cancer services
Hannah Waddingham Diet And Workout,
How Do I Write A Tribute To My Late Grandfather,
Dbt Cultural Appropriation,
Importance Of Honesty For Students,
Lydia Tavera Accident,
Articles A