REASON FOR THIS SUPPLEMENT Clarifying the repair coverage: For vehicles that have safety recall 14S06 open and require Disable IDS/scan tool sleep mode, screensaver, hibernation modes. NOTE: To determine if the owner is eligible for extended coverage, enter the VIN in OASIS and check if program 15N01 is open. Taurus. Explorer. The failure mileage was approximately 88,000. With front/side/rear camera. The steering wheel lockup, would not turn, I had to use all my muscles to turn the car. Alternatively, the dealer may need to replace the steering gear. They could not guarantee me that the issue would not happen again. all problems of the 2011 Ford Explorer statistics and reliability analysis of Ford Explorer, Electric Power Assist Steering System problems. Upon Ford repairing the recall issues on my vehicle, they also inspected the popping noise in my steering, and determined that my steering gear was failing, and told me it would cost me upwards of 3,000 in repairs, that included 1799.00 for the rack and pinion, and the labor to repair it, then informed me that is was not covered by warranty. The FJDS software license includes time based access to the FJDS software, software updates and calibration files. There should be an immediate recall on the power steering column. This could result in the electric power steering assist system shutting down. Quantity: 1 per Pack. Links must be helpful to the general public & to a specific resource (like a forum thread), or they will be deleted when we review your link suggestion. Hard power steering Traction control light onWarning light: services electric power steering.Replace a new module/motor and reprogram. This is a highly known issue that Ford has swept under rug. The software update may extend the time steering assist is maintained if a motor position sensor fault occurs. damping susp. Find Genuine Ford Air Bag Modules, Keyless Entry Modules, Trailer Brake Modules and more at Ford Parts Center. Modules and sensors. Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. Labor: 1.0. Easy to navigate and help you do ABS Bleeding, TPMS Reset, Oil Reset, EPB Reset, Suspension, BMS, Injector Coding, IMMO, Power balance, Throttle Matching and more. Electric transfer case. If unable to access codes for the PSCM module, then the U0131 code that the other modules are setting is . 3.5l. Expense: 0.2 Hrs. Transit. Voltage control & battery. Requests for approval after completion of the repair will not be granted. ATTACHMENT III PAGE 1 OF 3 SAFETY RECALL 14S06-S3 CPR 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 5/2019 CERTAIN 2011-2013 MODEL YEAR EXPLORER VEHICLES REPROGRAM POWER STEERING CONTROL MODULE AND POWER STEERING GEAR EXTENDED COVERAGE OVERVIEW In some of the affected vehicles, the power steering system may revert to manual steering mode due to the Power Steering Control Module (PSCM) detecting a motor position sensor failure. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. NHTSA ID:PE12017 With adaptive headlamps. All. I guess Ford is going to wait until they have blood on their hands and have the government finally step in? . For additional information, refer to Workshop Manual (WSM) Section 211-00. Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. Representatives are available Monday through Friday: 8:00AM 8:00PM (Eastern Time). locking diff.. With tod transfer case. Remove information such as make, year or model. locking diff.. Dated opened:June 19, 2012. Expense: REFUND Misc. If not, use the session created on the date that the programming failed. So we turned the vehicle in that day and bought a newer vehicle instead. We do the programming for you. Unsubscribe any time. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. locking diff. reduce its effectiveness and increase the risk of injury in a crash. Voltage control & battery. The vehicle was taken to a local dealer where it was diagnosed with the power . Live Support Mon-Fri 9am-5pm est. October 1, 2015 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Safety Recall 15S18 - Supplement #1 Certain 2011-2013 Flex, MKT, Taurus and MKS, 2011-2012 Fusion and MKZ, 2011 Milan, and 2013 Police Interceptor Sedan Vehicles - Reprogram Power Steering Control Module and Steering Gear Extended Coverage REF: Safety Recall 15S18 Focus Electric. MT labor should be submitted on a separate repair line with the related damage flag checked. If this condition should occur, a message will display in the Instrument Cluster Message Center, a chime will sound to inform the driver, and the steering effort may be greater, especially at low speeds. In Ford fixed it but after one week it turns on again. The service tech advised to bring the Explorer in today and they would also handle the recall fix and check the steering problem. Ccd control module. Related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed. f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR. 6. Box 6251, Dearborn, Michigan 48121-6251. Without tod transfer case. 88,000 miles. The contact owns a 2011 Ford Explorer. Passenger compartment, without remote start, without keyless entry, 433 mhz. Power steering gear went out. I was driving my 2015 Ford Explorer with approximately 34,200 miles 55-60 mph on us 141 in northern WI when I suddenly lost power steering and traction control. With sync iii. Park sensor system, without front sensors. The contact stated while reversing out of a parking lot, the steering wheel locked not allowing the contact to steer the vehicle. NOTE: Refund requests may also be sent directly to Ford Motor Company. The extended coverage is automatically transferred to subsequent owners. You can email the site owner to let them know you were blocked. With front parking aid. I wish nothing but the best for the Ford Exec Team, Engineering Managers, and Board of Directors that refuse to acknowledge the potential safety critical steering defects in their consumer products.. sincerely hoping you have your own excitement for off-road excursion under loss of steering control, but perhaps you don't drive Ford products. LABOR ALLOWANCES Description Program Code Labor Operation Labor Time Check for DTCs and reprogram PSCM NOTE: Closes program 14S06 and program 15N01 stays open 14S06 14S06C 0.2 Hours Check for DTCs, replace steering gear, check and adjust toe NOTE: Closes both programs 14S06 and 15N01 15N01 15N01E* 2.3 Hours * For vehicles that have safety recall 14S06 open and require a steering gear replacement under 15N01, but have exceeded 15N01 program terms of 10 years of service or 150,000 miles, please submit an Approval Request to the SSSC Web Contact Site for steering gear replacement approval prior to completing the repair. Obtain the original IDS that was used when the programming error occurred during Module Reprogramming (MR) or Programmable Module Installation (PMI). Dealerships are asking twice the normal price for the part. Reconnect the VCM to IDS and then connect to the DLC. Upgraded of Autel MS908S Pro/ MaxiCOM MK908P/ Elite, MS908S PRO II is most wanted with level-up performance: User-friendly Android 10 5X faster Octa-core processor 16M Camera Enhanced 2048*1536 display 4G+128GB for fast running & data storage 5G&2.4 GHz Dual WiFi for efficient updatings. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed to save more times and win more business. If a customers vehicle requires the replacement of the steering gear and it is necessary to order parts, Ford Motor Company will pay for one day of vehicle rental. This was a problem (and recalled by Ford) on the 2011 - 2013 models. SOLD VEHICLES Owners of affected vehicles will be directed to dealers for repairs. Affected vehicles are identified in OASIS. Before demonstrating or delivering any of the vehicles involved in this recall, dealers are to check the PSCM for Diagnostic Trouble Codes (DTCs). With front/side/rear camera. . 2022, CarProblemZoo.com All rights reserved. Parking aid module. With raptor. Owners of affected vehicles will be directed to dealers for repairs. NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure. Owners express that the issue appears suddenly and that loss of control is likely due to loss of a power assist. Affected title branded and salvaged vehicles are eligible for this recall. Control Assembly, Daytime Running Light Module, Control. Representatives are available Monday through Friday: 8:00AM 8:00PM (Eastern Time). Modules & relays, without head air bag. Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. See this on the steering gear; 2011 - 2018 Explorer Power Steering Issue It does seem that there appears to be an intermittent . 198.54.123.248 Near the end of programming, the IDS prompts you to select certain parameters. Thankfully I am usually able to turn off the vehicle and restart, and it seems to reset itself. The power steering rack and pinion recall has a mileage limitation of 150,000 miles and 10 years from warranty start date. NOTE: Calibration files may be obtained at www.motorcraft.com. Your original receipt will be returned to you. Originally posted issue with replacing the steering assembly in November in 2022. Popping like noises were also present at the time of steering, and continue. I was not sure about what to do and turned the car off. Requests for approval after completion of the repair will not be granted. F150. FLEET OWNERS: If you still have concerns, please contact the Fleet Customer Information Center at 1-800-34-FLEET, Option #3 and one of our representatives will be happy to assist you. Ford Customer Service Division. I implore everyone here to contact your local transportation department/agency, and make a formal complaint, this is the only way to hold Ford responsible in a court of law, before someone, heaven forbid loses their life, or the life of someone they love. Without elect. Get notified about new defects, investigations, recalls & lawsuits for the. NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure. Auto Level Control, Control And Act H Lamp Leve. Certain 2011-2013 model year Explorer vehicles built at the Chicago Assembly Plant from Job #1 2011 through February 28, 2012. MKT. NOTE: This LAUNCH X431 PRO scanner even develops all practical functions needed by all technicians: 1) ECU Coding for replacing, match, relearn, recode new ECU modules; 2) Online Coding for B-MW, VW, Porsche, Ben-z to surf OEM data; 3) VAG Guided functions ease complex issues; 4) Personalization & ADAS improving car performance and driving safety. You may be eligible for a refund of previously paid repairs. Car & Truck. Headlamp leveling module. Follow all scan tool on-screen instructions carefully. May 27, 2015. blwnsmoke. I then had to force my wheel back into position, and at that point it resumed. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) Transit Connect van. Without traction control. Any subsequent loss of assist experienced after completion of module reprogramming may be eligible for extended coverage under program code 15N01. A hardwired connection is strongly recommended. CLAIMS PREPARATION AND SUBMISSION Enter claims using Direct Warranty Entry (DWE). The contact stated while reversing out of a parking lot, the steering wheel locked not allowing the contact to steer the vehicle. Service Mgr. NOTE: Another incident occurred when the driver was unable to to negotiate a left-turn at an intersection and ran off the road into a shallow ditch, resulting in moderate front-end damage to the vehicle and minor injuries to the driver that did not require medical treatment. 1st time 3 days in shop for Warning Power Steering needs service. Potential Number of Units Affected179,027. All our Genuine Control Modules are backed by a Ford Motor Company Nationwide Warranty. I even had to drive the core back because local wouldnt take it after they said they could. I have low miles around 42,865.. Ford needs to step up and put out a recall before someone gets seriously hurt or killed. High voltage. J2534 Programming with Smart Box 3.0 What is super SmartBox 3.0 VCI? The contact stated that she had researched online and found NHTSA campaign number: 14v286000 (steering) that was similar to the failure experienced. With navigation system. REF: DEMONSTRATION / DELIVERY HOLD - Safety Recall 14S06 Supplement #2 . Copyright 2019 Ford Motor Company ATTACHMENT II Page 1 of 2 DEMONSTRATION / DELIVERY HOLD Safety Recall 14S06 Supplement #3 Certain 2011-2013 Model Year Explorer Vehicles Reprogram Power Steering Control Module and Steering Gear Extended Coverage New! This is the first of 2 for this car. We don't sell/share your email. For the hearing impaired call 1-800-232-5952 (TOO). . SERVICE ACTION Before demonstrating or delivering any of the vehicles involved in this recall, dealers are to check the PSCM for Diagnostic Trouble Codes (DTCs). With keyless entry/start. Expedition, Navigator. Your Source For Used Engines & Transmissions. The contact stated that while his wife was driving at various speeds, the power steering assist failure warning light illuminated on multiple occasions. We don't sell/share your email. Door lock/alarm module. This extended coverage provides for one-time replacement of the steering gear if certain DTCs are present, for up to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. The Ford Service Center stated that they will not close the ticket just in case it happens again. Very dissatisfied with Ford and the Explorer Lemon. It also serves as a wireless VCI allowing the vehicle to transmit data to the diagnostic tablet without a physical connection. Diagnostic Module, Sdm Module, Sensor Assembly Air Bag. Sync module. Camera system, with surround view, without back up assist. Reprogram Power Steering Control Module and Steering Gear Extended Coverage . More Info. After scanning the vehicle, and fully inspecting the popping noise in my steering, the second mechanic told me that it was indeed my rack and pinion, and that it would need to be repaired, he did however, inform me that this issue should not be occurring given the year of my vehicle, and that he believed I may have a class action lawsuit against Ford Canada. F150. Following detection of a motor position sensor signal fault, the revised software will provide audible and visual warnings to the driver that a power steering system fault has been detected and will maintain steering assist for the remainder of that drive cycle. The manufacturer had been informed of the failure and informed the contact that the vehicle was not under any recall. locking diff.. With the power steering control module not communicating with the PCM normally what we would do is look for a connection at the power steering control module we would look at the connection to see if there was any corrosion in the connector . Here are some helpful search tips: **We strive to have our data up to date and accurate. This LAUNCH diagnostic. A. Ford previously voluntarily recalled certain 2011-2013 model year Explorer vehicles to address concerns relating to power steering operation. MKT. Affected vehicles are identified in OASIS. I bought this vehicle with 75K miles on it, and it how has 96K. F-150. PROGRAM TERMS This safety recall involves reprogramming the Power Steering Control Module (PSCM), or replacing the steering gear if certain Diagnostic Trouble Codes (DTCs) are present, regardless of vehicle mileage or warranty start date. E-350 Super Duty. Sync module. Receivers and controls, sync iii, with navigation to 06/19/2018. Fords DIR indicates that loss of power steering assist while driving would require higher steering effort at lower vehicle speeds, which may result in an increased risk of a crash. To get an estimate in your area, use our Fair Price Estimator: No matter how old your car is, if theres a pending recall, the repairs will be handled free-of-charge. locking diff.. With tod transfer case. If the correct selection is already highlighted, you must still choose that selection before clicking the Tick mark to complete the configuration. total failure of steering. Yes One or more of the DTCs are present, replace the steering gear. Example: "Bad Brakes", "Toyota Recall", etc. Camera system. Luckily I wasn't driving at the time. Without touch screen. Fast performance ensures, [50+ Reset, Continuously Updated Reset Functions]: With the LAUNCH diagnostic tool, You will never be bothered by tricky vehicle issues and keep pace with newer technology. The most recently reported issues are listed below. In some of the affected vehicles, the power steering system may revert to manual steering mode due to the Power Steering Control Module (PSCM) detecting a motor position sensor fault. All in one kit. Suspension damping. If you have a for-profit service, contact us. I found a place that sell me a replacement the not Ford original but they gave me 2 year warranty. A few weeks ago, power steering started giving me problems. My vehicle has not been drivable for the past 6 months due to the $2400 repair cost. Transfer shift module. Yes, FSA VIN list will be available through https://web.fsavinlists.dealerconnection.com on May 29, 2014. My 2015 has this issue and the whole steering assembly was replaced after waiting 2 weeks for the part. Camera system, without trailer assist camera, to 05/19/2017. 4. It is ridiculous that this happens over and over. CarComplaints.com is an online automotive complaint resource that uses graphs to show automotive defect patterns, based on complaint data submitted by visitors to the site. The suspension was repaired as well as the wheel and tire replaced. Reprogram the PSCM using IDS version 91.03 or higher. MT labor requires prior approval from the Special Service Support Center. i. Head lamp levelling. EXTENDED COVERAGE (15N01) For lack of power steering assist concerns, dealers are to check the PSCM for DTCs. Therefore, replacing a steering gear under program code 15N01 will automatically close Safety Recall 14S06. Without skid plate. The complaints are organized into groups with data published by vehicle, vehicle component, and specific problem. 2015-18, hands free lift gate, with tow hook. Flex. Find many great new & used options and get the best deals for 2016 - 2019 Ford Explorer Abs Pump Control Module | HB53-2C405-AC at the best online prices at eBay! . Double-click the session to restore it. I'm done with them after this shady maneuver. (Functions vary by models, configurations, and systems. I wrote Ford who denied my claim for reimbursement. F250, f350, f450, f550. Notice: we offer 2-year f ree update while other brands generally 1 year. . It also ensures quickly reprogramming even the newest controllers. Modules & sensors, without side camera. Camera system, with surround view, with skid plate. F150. Explorer Limited 3.5L V6. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. Copyright 2019 Ford Motor Company ATTACHMENT II Page 2 of 2 DEMONSTRATION / DELIVERY HOLD Safety Recall 14S06 Supplement #3 Certain 2011-2013 Model Year Explorer Vehicles Reprogram Power Steering Control Module and Steering Gear Extended Coverage DEALER PRICE For latest prices, refer to DOES II.
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