visas and other legal documentation that may be required, application of the Passenger Services Act to the new itinerary, comparability of cost, flight connections, and travel time required (note, any refund due on the unused air ticket must be used to offset the cost of the new air ticket), where in the original itinerary this port is located. Since often posts are about problems with services I thought I would post about when it worked well. Contact Us: Princess Cruises Contact Us Customer Support and Information Live Support & Info Bookings and general support Australia: 132488or 1300 551 853 Bookings and general support New Zealand: 0800 780 717 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm no cash back). Thanks for posting those numbers. Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. Access Your Booking Without Registering Access your cruise without logging on Required First Name Last Name * Date of Birth Booking Number Manage Booking Already Registered? Until they straighten out their internal messes I'm not going to book anything more through them. 1k. EZAir is impossible to contact directly and 3 calls to Princess did not help. Because one way of the flight was changed, they ended up canceling both of them before my TA got new flights rebooked. Delta is a mess. I went to the Delta site to check to see if I could get better seats (DH and I were not sitting together and would like to be). By I recently used EZair for a Alaska cruise and land tour. The ticketing request button was gone so I thought it had been ticketed. Announcing Our 2023 Cruisers' Choice Award Winners! Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. We are onboard the Regal Princess and today visited Messina and Taormina on the island of Sicily, Italy while on our two week Mediterranean Cruise. Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. Air charges are non-refundable (e.g. We booked EZair as we got in on the free gratuities and free air deal. You should always check with the airline directly for any changes. RDC1 4.4k December 20, 2010 #3 Posted April 28, 2017 Murray said: Does anyone have an email address for. Average wait. If your flight is cancelled or you. She said one minute then said it would fix itself eventually. I just talked to Princess & verified those numbers. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Is there a different number to call once your out of the US? Changes are not permitted and will result in 100% cancellation fee. By If there aren't options on Delta then I call Princess because they may have to book with a different airline instead. I got on a chat with Princess and they said "There has been a schedule change but it's not reflected in our system. Restricted fares are non-refundable and must be paid in full at the time of booking. 1-800-774-6237 Of course that's the regular Princess number and they won't let you speak with EZ Air. Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. It was their schedule change that caused your issue. What a huge hassle. Your flights will be updated soon." Is there a different number to call once your out of the US? 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Exact same situation. Their entire suggestion was to try to find a flight from SFO to Heathrow and if worse came to worse I would wind up joining in Cobh(that means that I would spend a fewdays in London which would have been OK but I would have missed Saint Peter Port. Cancelflexible airfareup to 45 days prior to departure with nofees. It could be the airline not informing Princess. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. Restricted fares become non refundable after 24 hours of booking no matter how far out you are booking. They were of absolutely no help. I'm not sure whats up with Princess these days. Three phone calls and nearly 4 hours invested and our entire party is rebooked on Air Canada with appropriate flight times. I suspect that a lot of what @CineGraphicsays could very well be the case. 3,000+ Club. Once you have clicked the Princess EZair . It also offers Late Arrival Protection something not offered by other major air booking websites. Trip insurance, and through EZAir Princess guarantees to get us there. On a recent cruise I booked Delta with ez-air and Delta made 4 flight changes in a 3 month period the last 51 days before departure. Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. Click here to reload the page in order to enable certain features. Within Australia, use 13 24 88. In our case, Princess hasnt updated there flight schedule with the airline schedule. Announcing Our 2023 Cruisers' Choice Award Winners! Then after pushing her further she said to call the main Princess number. Announcing Our 2023 Cruisers' Choice Award Winners! trbarton, December 30, 2016 in Princess Cruises. Thanks for the info @Lobstermobster I had booked our flight for our upcoming Alaskan cruise for the same day and my gut told me to change it to the day before..sure glad I did after reading your post . 24844 Avenue Rockefeller, Valencia, CA 91355-3467. To learn more, see your travel agent or call 0344 338 8663. Announcing Our 2023 Cruisers' Choice Award Winners! Princess EZair (For North America Only) On select voyages Princess EZair will be the only way to book cruiseline air. Does anyone know the number for EZ Air that you call if you have any problems? Arriving the day before takes a lot of the stress away and we don't need to worry about weather or equipment trouble diverting out flights. Was not going to get to FLL to embark. Factors taken into account in determining the appropriateness of a port of call include, but are not limited to: No change penalty until 45 days prior to departure for Flexible fares only. #3. Just wondering if ez air has a special contact number, or do you just call the 1-800 princess number and wait on hold forever (like I have been doing!). By By Location of This Business. Payment is due immediately upon time of air booking. It has been like this for the last month now. Princess has no control over seat assignments, and any changes are at the discretion of the airline. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: Once you experience a cruise vacation with Princess, youll realize that there is no better way to explore legendary destinations around the world. See for yourself! 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. The OceanReady Process. I believe if you booked your cruise in US dollars, the EZAir fares will also be priced in US dollars. Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. But when I clicked the view eticket button it had an eticket error. But Delta never told me, I found out myself after their latest ridiculous flight change. Click here to reload the page in order to enable certain features. They were of absolutely no help. They will put you on hold while they call the EZ Air folks. It took EzAir a couple of days to say there was a itinerary change. Does anyone have the phone number for EZ air, should you need to contact them while your traveling in case you need their help. I used to love EZAir but not anymore. After hours support is available in the event of en route delays. We decided to use EZair because of the discount Princess was offering on flights. This special number is operational only in the United States and Canada. Access fares lower than most public prices. It definitely has not been ticketed and I will probably try one more time to contact them before I turn it over to our TA to resolve. I need answers - we leave in 9 days!!! Very important to have if needed using EZ Air. At this point, this flight is no different than any other ticket that you purchased on your own. And we love Air Canada. I start by looking at the Delta website and decide what flight I want and then I call them and tell them that I can no longer make my cruise/connection/plans and tell them which flight I want to book. I tested this out this morning with other ticket agency and they show the same as Princess. Something happened to me . After 3 hours on the phone with AA finally got a flight a day early that was workable. And I really wanted to get to Guernsey.). Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. They are both correct. I fly almost 100% Delta. Go to flights then "Add / Modify Booking'". My pleasure; add them to speed dial for your cruise; I already have on my iphone, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. She's been embattled as they all have over the past couple of years and still heavily discounts so I try not to add more to her plate unless absolutely necessary. This definitely sounds like it could all be attributable to Delta scheduling. By My pleasure; add them to speed dial for your cruise; I already have on my iphone, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Powered by Invision Community. I wish I had something helpful, but all I have is a lot of sympathy and hope that they'll take care of you can sort it all out. On occasion they have made drastic changes such as this against one of my reservationsbut I guess I've been lucky and I've always been able to make adjustments through their medallion support line. Today, I contacted Princess Ez-air (option #4) and James . Outside of the United States and Canada you may reach us at 661-284-4410. From 320 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. I want to change my return flight, but cant figure out how to do it online( I want to keep our flight to Southampton). . They were probably busy making corrections for people leaving in the next two days, hence your long wait time. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Maybe someone out there has a direct number. What's interesting is that during this time you're not able to modify the flights yourself even when you are outside the 45 day window. This past Monday I finally got the notice, almost two months after the change was made by United. Our nice, easy 1:00 pm same day flight eventually morphed into a 3-stop nightmare. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. I did not find out till I arrived for the red eye flight about 10:30pm,Calling the enroute delay desk number was routed to Australia. Im not one to wait around so I used the confirmation number to look up our flights on Delta. You can do it online. One of my trips to FLL from LAX via ATL was cancelled because of weather and ATL airport was closed. Rest easy that you'll make your cruise if flights are delayed or canceled on the day of travel and get home if you miss flights because of your cruise or transfer. An airline credit memo will be recorded minus applicable fees. These calls will be routed to our customer service centers in Australia or the United Kingdom, subject to the time of call. Thanks for posting those numbers. Captain's Circle Loyalty Tiers Cruise Advice Top 10 New Cruiser FAQ Cruise Destinations Destinations Overview Alaska Asia Australia & New Zealand California & Pacific Coast Princess Cruises - eZAir Holland America Line - Flight Ease Cunard Line - CompleteAir Designed for the modern traveler, these flight programs provide cruisers access to real time airfares with your choice of airlines and flights any time from 330 days up to 4 days prior to sailing. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step on board. In our case, Princess hasnt updated there flight schedule with the airline schedule. Also,does anyone know if you can book the ezair flight in Canadian dollars if cruise was booked in US dollars?thanks! EZAir used to be easy and reliable. It has been like this for the last month now. 19952023, The Independent Traveler, Inc. Should I be buying my own air at this point? Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. Here are 3 reasons not to book cruise line air. No fee until 45 days prior to departure. So I booked a plane ticket through EZAir and the airline change the flight time (which I know through the airline app) however, Princess has not updated there flight time on there website. When they finally answer the phone the rep will then play "telephone" with you going back and forth and taking way too long to fix a simple problem. Call center hours 24 hours, 7 days. CruiseHealth FAQ. A week later it's til hasn't changed so I called united. Fees apply within 54 days, Cancellation fees may be up to the full value of the ticket, Same date as cruise final payment date. #1. Plus, you'll find a host of other exciting benefits: Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. Two of them were minor but the last had me leaving FLL about the same time the shipped docked. This special number is operational only in the United States and Canada. Tom AF-1 12.4k March 4, 2007 Cincinnati. Ive been on the phone with Princess for the past two hours trying to get answers but all they will say is we have submitted a form to the air department. It seriously shouldn't be this difficult. No fee until 45 days prior to departure. Our new Princess Plane Sailing program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. no cash back). Have a plan for another Delta flight that will work, or one on another carrier since the delay is presumably greater than four hours. October 10, 2009. You can book EZAir flights yourself and have 24 hours from booking to cancel even restricted fares. Not that unusual especially now. Very important to have ifneeded using EZ Air. Announcing Our 2023 Cruisers' Choice Award Winners! trbarton, January 21, 2019 in Princess Cruises. December 20, 2010. Of course that's the regular Princess number and they won't let you speak with EZ Air. Well my thanks to my wife absolutely refusing to be shuffled aside by Princess and assertively insisting in speaking with someone who could address the situation finally got through to someone in their actual air booking department. They are both correct. 1. To learn more, contact us or see your Travel Advisor. Posted October 6, 2018. By Call 1800-PRINCESS and ask the rep. . no cash back). 5 a.m. - 8 p.m. Pacific Time, Monday through Friday, and 5 a.m. - 5 p.m. Pacific Time, Saturday and Sunday. The fault is with the airline not informing others of there updated schedule. In the case of a flight cancellation, it depends on how close to flight date the cancellation occurs. 4,411 posts. Powered by Invision Community. Navigate phone maze to a human Press 2 then 3. And this is through the enroute number, the one that's supposed to help if my flight is delayed or canceled or I miss a connection. Business Incorporated: 4/7/1959. I tell you how it works and why it is a great servic. I waited a few weeks to see if it had changed on the Princess website but when it hadn't changed a couple weeks later I used chat. Powered by Invision Community. We had our flights booked to a time that was not allowable for the cruiselines and my travel agent was very instrumental in getting the flights fixed for the original price we booked. I do not believe you can contact Princess EZAir directly. To learn more, see your travel agent or call 0344 338 8663. Princess has no control over seat assignments, and any changes are at the discretion of the airline. I have Air Canada booked through EzAir for August. This is a dedicated phone number, not the Princess contract number. It's called In Route Assistance. That's right -- if you want to fly with someone booked in another cabin that is already linked on your cruise reservation (like, y'know, your kids) you must first book your own flight and make note of the flight booking number. Their price is lower than the airlines,that's why I am asking. OH-Go Reds #6 I clicked the modify option to see if it was ticketed. Princess EZair - Flights for Your Cruise - Princess Cruises The Easy Way to Book Flights for Your Cruise Enjoy customized suggestions based on when and where you sail, low prices with flexible fares and the reassurance that we'll get you to the ship. Does anyone have the phone number for EZ air should you need to contact them while your traveling in case you need their help? I have received notification from Air Canada each time. Air charges are fully refundable until 45 days prior to departure. I check other private website for air flights and they are the same as Princess schedule. And sure enough the times have changed and we are now scheduled to arrive 3 hours after the ship leaves!!! 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. They will put you on hold while they call the EZ Air folks. Best time to dial 2pm. Air Transportation: Same Day Late Arrival Protection. Yes, to change one way you have to change both. Oddly the YVR to CMH flight showed as sold out even though each leg had seats available. Good job Delta! Two weeks ago I had a flight on AA changed 48hrs before the flight. The Princess agent did some checking and said that they hadn't gotten the change and would send a notice when the fixed it. While you can use a credit card of choice and still earn rewards, you wouldn't be able to redeem points if . I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. Flexible fares can be canceled up to 45 days before flight or cruise whichever is sooner, as sometimes you are flying to your destinations days before the cruise departs. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, youve always chosen Princess Cruises for its service and dedication. Click here to reload the page in order to enable certain features. They were able to make it work. Paid with final balance, Immediately at time of air booking with credit card, Peace of mind that your cruise holiday package is covered and in the event of disruption we will work to assist you, No fee up to 54 days prior to departure, guests will only pay for additional flight costs. Call picked up by a real person YES. Phone number to dial 800-774-6237. I just ticketed yesterday, got my seats, and ready to go. Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. Contact Us - Princess Cruises Contact Us Plan a Cruise Find Cruises & Cruisetours Cruise Deals Learn About Cruising Cruise with Confidence New to Cruising Why Princess? You can't use travel points to purchase your flights. If the flight is more than 24 hours away then you will most likely be rebooked by the airline or EZAir, last minute cancellations or emergencies you are provided an enroute delay number to call in your travel documents/travel Summary. Luckily I check with the airline app for the latest flight time. Go into your booking. Common Questions and Topics. Fees apply within 45 days. I'm not sure whats up with Princess these days. You have to figure out who is responsible as this is so vague. Plus, you'll find a host of other exciting benefits: Call delta. Payment is due immediately upon time of air booking. You will pay for Flexible EZAir flights at final payment date, but if you book flexible fare still have option to cancel up to 45 day rule of flight or cruise whichever is sooner. Princess EZair offers real-time, competitively-priced flights that are customized to when and where you sail. From 330 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. Lesson learned - you gotta really push back! Air charges are fully refundable until 45 days prior to departure. Link for UPDATED EZ Air Information: https://youtu.be/shousJJ1HI8This video is all about Princess EZAir. They are both correct. trbarton, January 21, 2019 in Princess Cruises. Click here to reload the page in order to enable certain features. Travel Tips 13.5K subscribers We are onboard the Regal. Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. I would rather be the one in control of my flights. If you have a lot of Air Miles, Aeroplan, Expedia Rewards or other travel points, you may want to use them to book your flights. Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. I have never been able to call them directly. Thank you very much. You may call us toll-free at 800-545-0008. If the flights have been paid for by Princess- I always call Delta. It seems as though Princess has no say or control over EZAir. . This is what travel insurance is for. We had a delightful day shopping and eating.Comment below and let us know your thoughts.===NEW INFO=== Address for USPS mail: PO Box 50474, Provo, UT 84605 Merchandise: https://lets-go-travel-tips.creator-spring.com/ Allison Travel Agent Email: a.larson@dreamvacations.com YouTube Channel Email: letsgotraveltips@gmail.com Website: https://www.letsgotraveltips.com Facebook Private Group: https://www.facebook.com/groups/letsgotraveltips Facebook Public Page: https://www.facebook.com/letsgotraveltips Follow us on InstaGram: https://www.instagram.com/letsgotraveltipsUse this link to check if you are subscribed www.youtube.com/letsgotraveltips?sub_confirmation=1#princesscruises #princess #athens #mykonos #greece #cruisenews #masks #vaccines #rubyprincess #regalprincess #caribbeanprincess #letsgotraveltips #letsgo! Payment is due immediately upon time of air booking. Log in to view and manage all your bookings Log In If you would like to create an account, register here. Not that unusual especially now. Two weeks ago I had a flight on AA changed 48hrs before the flight. Have you tried calling the airline directly? "Upon learning your new flight arrangements, we ask that you immediately contact Princess with your new flight information for our records. They will put you on hold while they call the EZ Air folks. If you leave next Monday then your flight should be ticketed. After having spent hours on hold to solve other problems that Princess created already this year I said that I'm very disappointed in Princess customer service and she apologized but then said there was no way for me to contact them directly. Does anyone have a direct number for ezair? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. What a concept, customer service actually doing their job! EZAir eventually rebooked me(first I had 4 hours waiting on hold with Delta )onflight to Bermuda to catch the ship, was given option get to Bermuda 2 days early and pay for hotel myself since I did not have travel insurance or fly laterto catch ship day it is to arrive Bermuda to save on hotel. Our representatives will record your new flight information into your booking record.". The agent first said that the ticketing would happen 45 days before departure to which I said it's something like 35 days right now. ? 800-545-0008-stateside 661-284-4410 outside US I pulled these numbers off internet I just talked to Princess & verified those numbers. I flew early to wait for the ship. This type of last-minute problem is the very reason we always book a room in the departure city for the day before. Fees apply within 45 days. So I went to our reservation today and when looking at info on our flights booked with EZ Air for our cruise departing next Monday, I kept getting an error message stating our flights had changed and we would be notified. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. I demanded a supervisor and am still holding. Just wondering if ez air has a special contact number, or do you just call the 1-800 princess number and wait on hold forever (like I have been doing!). You may call us toll-free at 800-545-0008. Department you're calling Customer Service. 800-545-0008-stateside 661-284-4410 outside US I pulled these numbers off internet I just talked to Princess & verified those numbers. Plus, book flights now with no amount due until cruise final payment. Restricted fares are non-refundable and must be paid in full at the time of booking. We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats. Air Canada has changed one of the flight times 3 times. Nice 1 stop get home before midnight flights. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. It's called In Route Assistance.. Allowed. So it appears to be resolved but not without considerable effort, time and refusal to be put off by the first four people we spoke to.
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