no explanation. I say they can screw - there are plenty of other cards . Seems if folks are not carrying a balance so they can charge their high-interest rate, they don't want you as a customer. I would like to upload the KYC document. Its toxic to us all, in the end. 760 credit score. If . The bank has also had trouble keeping track of the flow of illicit funds through its accounts. Sign On. I have NEVER carried a balance on this account and it's paid in full every month and in fact I make a few payments every month on the account to keep the balance at zero. For further assistance with your Credit Card account please call 1-800-347-4934. Then I received a letter dated October 20 that my account was past due. Has this happened to anyone please help Im paranoid I got money in that account. Ive been in Costco Customer and Citibank since before Amex about 2 years and never pay late. Select dormant account, purpose of upload as Dormant Documents Submission and Document Type as Passport. And More Trouble Based on the comments it seems that this is Citi, but considering that both of my late payments were due to a miscommunication between Citi and my bank (I have email proof for both and told them that), they did not seem to care. Also, it will be a cold day in hell that I ever call them again. I just opened my account and deposited money. Now proceed to Funds Transfer to execute a financial transaction to complete the activation process. I can still access my account online and it shows the partial refund from Budget which results in a credit balance. My Citibank credit card was also closed without notice or reason. Im sailing in the same boat now, i have the same exact situation right now .What did you end up doing? Such a hassle and hours of my time, stuck at an airport with bad prepaid rental and no reasonable explanation from Citi why my credit was canceled after following all the rules and keeping balance paid off long before due dates for about two months. Now there is no button for credit score. A spoof website is one that mimics a popular company's website to lure you into disclosing confidential information. They closed both cards on 1/18/20 and wouldn't tell me why after several phone calls, I found out that my son made an online payment and enter the wrong account number and next day he paid it and two days later they closed both of my accounts. You may also find that your account is shut down from lack of use, even if you have a zero balance. In mid-May 2018 credit denied and find online have no credit limit $0 after charge declined on an Amazon purchase. Set up a login cookie Some sites like Citibank.com let your computer remember your User ID. I have never been late once. I was able to log in fine and see the new account balance 225 dollars . If you notice anything unusual, you can raise a transaction dispute online in CitiManager by selecting the transaction and clicking Dispute. Additionally, you can also contact service using the number on the back of your card or this link: https://www.citibank.com/tts/solutions/commercial-cards/contact/. After several phone calls, holds, and talking to multiple people over a period of 9 days, I was told my accounts were closed and I would get a check in 30-60 days. Citibank blocked my new account. If you suspect that you've received a fraudulent email message from us, please forward it to us at spoof@citicorp.com. A closed account is any account that has been deactivated or otherwise terminated, either by the customer, custodian or counterparty. I've had three credit cards since 2018, and they've all expired. I had the cards for slightly less than a year. Through monitoring of our customers' accounts using sophisticated technology, we often detect fraud or unauthorized use before you are even aware of it. I now know I made a mistake ! But no matter the reason, a closed account is a closed account, and when they are closed in this manner they are almost never re-opened. This number was listed on a letter I got from Citi regarding an account closure. I had a Citibank account was never late no bankruptcy no collections they close my account for absolutely no reason I called them and they couldn't tell me they said I had to wait for a letter the letter I received wanted me to send another letter to get the answer why they closed my account I'm never using Citibank again ever and I recommend nobody else using it either they're not based in the United States they're based out of some other foreign country and they're hard to understand but they close my account for absolutely no reason, Citi bank has taken my money also it been 65 days for me. Did you get your check in 30 to 60 days . Step 2: Go to 'View Card details' under 'Manage cards' in the left menu. I opened my account ONLINE last week a checking account and got a debit card . Fraudsters may even impersonate Citi, law enforcement or other institutions, often acting with a sense of urgency to create panic and catch you off guard. I went to the branch and the staff told me she had no idea, maybe I should call their hotline online. Absolutely not! Citi bank canceled my card too but only after 6 years. You are leaving a Citi Website and going to a third party site. I forgot my online User ID and/or password. Citi and its affiliates are not responsible for the products, services, and content on the third party website. Once installed, it records everything you type, including any User IDs, Passwords and account or personal information. Enter your Online User ID and internet banking password (IPIN). If Citi determines that your login credentials have been compromised, your online and mobile access may be automatically blocked, reducing the likelihood of an unauthorized person accessing your information. It's a fallacy. Encryption is technology that secures information transmitted over the internet by scrambling it so that it's unreadable without a secret key or password to "decrypt" it. Reward points are washed up, luckily I dont leave much left. Also, beware of spoof web forms that ask you to provide confidential information that a legitimate company would not ask the customer to enter for a particular transaction. I was sure this was a scam email since I have perfect credit and have had this card for 26 years. I had been with them since 6 years and without any notification my card blocked and the credit limit removed. They know people are taking advantage of that 0% - 18 months to the full extent. citibank Cancelled my card after 20 years. Deposit products and services are offered by Citibank, N.A, Member FDIC, Get Citibank information on the countries & jurisdictions we serve. Spelling errors There may be obvious spelling or grammar errors, which help spoof emails avoid spam filters. New comments cannot be posted and votes cannot be cast. I went ahead and got a Wells Fargo Active Cash which is literally the same rewards as Citi Double Cash. If Citi determines that your login credentials have been compromised, your online and mobile access may be automatically blocked, reducing the likelihood of an unauthorized person accessing your information. This country is NOT run by corrupted corporations. August 28th 2020, pretty much immediately after my pua (after waiting 23 weeks to receive), gets deposited, as I was made aware via email by workforce wv that it had been deposited into my citibank acct, they started screwing with my acct, when I straight away logged on citibank app, I noticed my saving acct said closed, hmm, it didnt a day prior, nor had any communication between them and myself happen anyway, I checked the balance and proceeded to add my debit card to my apple pay so I could pay bills and whatnot, it returned with an error msg saying no active acct, huh? I have other automatic payments set up and have to figure out which are on that card. Citi is not responsible for the products, services or facilities provided and/or owned by other companies. It's important to let us know when your email address or phone number has changed. I gave them all my details and she told me I was verified so that was good . Balance, when shut off, was about $200 after paying off larger amount long before any due date. Citibank did one thing Alfredo wanted, which was to reopen his account, but they still have not answered his question of why they keep freezing his account. BUT, my card was cancelled. Select an account type and use the Primary Account Holder's Information to verify your identity. I'm experiencing the exact same thing! I got my Citibank account closed without any explanation. If you don't want to honor it, don't offer it. Apr 09, 2022 2:17 pm EDT. Funds should be remitted to Citibank India in foreign currency), Inform your Relationship manager or Citiphones once the transaction is initiated so that the same can be tracked. My cards were over 25 years old. I cant fill up in Costco and stuck about 15 minutes lines, and I called customer service and they dont know about it and want me to wait the letter mail to you. Has this happened to anyone please help I'm paranoid I got . and our I was able to setup zelle on the Citibank app . And I too have to write a letter asking why. Also because I am starting a new job and i already gave my new employer the new Citibank routing and account number.So when I was opening the Citibank account i transferred 25 bucks from a prepaid debit card i had . Back home in Phoenix June 14th I call and after a long wait with friendly rep talking to a supervisor, they are at a loss and all they can do is have me to go online and apply for a new credit card from scratch. P.s I also opened a new Citi checking account and savings with the offer of 2.5% cashback as mentioned by one of the other posters but I don't know if has something to do with that, luckily my checking and savings accounts are still active I hope i can get the bonuos on that, Exact thing, just received a letter from Citi, saying my checking account and Two credit cards closed .. no explication or warning .. of what ? Hope they treated their customers better. Is there even a way to get my money from them sooner? I was shocked, I have no idea why they closed it, but it makes total sense now, they just weren't making enough money from me OF COURSE, why am i even surprised. What are they smoking? Please let us know an outline you sent to state attorney etc. Before you respond to any text message, learn how to distinguish a genuine text from a "SMiShing" message that may have been sent by a scam artist. The letter states, " Based on your current account activity, we will close your account on 8/31/10. I know citi is out the 2 percent (I found out I'm not getting the 2.5 percent since the bank account wasn't opened the required 12 months and how convenient for citi that they closed it just a few days before 12 months after opening it). Personal Loan Only Customers. Citibank closing accounts has absolutely zero to do with political party affiliation. [protected] Reddit and its partners use cookies and similar technologies to provide you with a better experience. There are two different ways your bank might block your account: by freezing it or by closing it. What you can do to protect yourself against Social Engineering: If you believe that you may have disclosed your personal or card details to a fraudster, please contact us immediately using the number on the back of your card. Do not provide your User ID, security word, PIN number, password or other personal identifying information in an email or on a website accessed by clicking on a link contained in an email. I had the same thing happen to me. It's been OVER 90 DAYS! I never thought this kind of thing would be allowed in the US. I called immediately again, and the woman this time took the number correctly and it went through. I've only spent a couple hundred bucks, mainly new shirts from Walmart and new boots. This is completely unethical; but honestly, if this is how they conduct business after we the taxpayers bailed them out, then I'd rather not be their customer. True enough, although when an account is closed like this, it's usually something that was uncovered during the KYC (know your customer) process that takes place in the few days after the account is opened. I make a lot of large purchases that get reimbursed on my expense account and immediately pay the balance off as soon as I get my expense account reimbursement check each week. I hate that I had to bail them out and now they are bailing on me. Please be advised that future verbal and written communications from the bank may be in English only. Capital One, which replaced its cybersecurity chief four months after the incident, was fined $80 million in August 2020 for the security breach and its failure to keep its users financial data secure. I wish I had read about this awhile back before applying for Citi credit cards. I am left stranded with no means to access my money from my account except transfer to my someone else's account and then ask for cash! Citi will automatically send an email or SMS confirmation for many activities conducted via CitiManager especially if they are risky. I'm not being dramatic- I'm telling everyone because I don't know what to do! Your account may be in 'Dormant' status due to inactivity in the account for more than 24 months. I made over 15 calls and they hanged up on me 12 times yes they literally just hanged up on me. Is there anything I can do like this can't be ok I'm not committing fraud like I have to pay rent every month and the job check in getting are from Amazon, the last check was home Depot so they're totally reputable companies. They'd go out of business. Republican Party affiliates got shut down again! My account is barely 2 months old. I guess not. We have the costco card, we hardly ever leave a balance so can't understand this, but this is our primary card we use, so it's not like they aren't raking in the dough from transaction fees. Scan this QR code to download the app now. Like others have said, how dare they get bailed out by us to turn around and start short changing us. They assured me that was all they needed and my account would be fine. Whenever I visited their branch they want me to get home equity loan. Isn't that bait & switch and isn't that FRAUD? Why does my credit card say account closed? Accounts automatically lock after seven unsuccessful log-in attempts. Luckily, the woman let me take my car, but only with the agreement that I pay within 5 days or face legal action. What if I were abroad and this happened , smh. Is this normal? obviously it didnt do anything. I know I did and after a lot of back and forth told them I'm on disability. I read that back in 2015, Citi wanted to remove its "bad bank" reputation, but it seems like they are still doing it now. did you ever get your money if so how long exactly did it take im in the same bot. To register a bank account, you can choose to enter your debit card or bank account number. I am down cancelled mine too after 20 years + .Gave no explanation, Citibank just closed two Home Depot cards (25k), my simplicity card ($8650) and citi rewards ($3400). If your KYC submission fails, follow the steps to upload KYC documents. Finally, when I called in, they said there was a block on my account and I'd have to talk to an "account specialist." I applied for several retail cards through them in attempt to rebuild my credit. You can help protect yourself from fraud by familiarizing yourself with the many ways in which fraud can appear on your account, email, phone, or your computer. Still, I could not access my account. I have called 4 days in a row and I have not gotten an explaination. A year after that, I attempted to reapply for their Brooks Brothers account. Citibank sued to recover the money. Your account may be in 'Dormant' status due to inactivity in the account for more than 6 months. I received a number to call which I did. Politics creates enemies that are not there. "I have been calling Citibank to find out why account was locked. It seems like even the most loyal customers get shut down. I pay off my balances every month and use about $12000 across all cards monthly. Failing to pay your bills isnt the only thing that will cause a card issuer to close your account. If youve stopped making payments on your credit card, closing it may be the card issuers way of keeping you from making any more purchases. Called over phone and got suggestions to talk directly with customer representative at the bank branch. They had me running around like a maniac. The real killer is I warned our commercial banker I'm going to recomend to my boss we closed our citi account and he can't figure out why. I have similar condition when 2 days ago I was filled up the gas in Costco Fullerton, CA. Apparently even though they closed the account, they kept the autopay feature running, so their system withdrew the past due payment, current min amount due plus an amount which was the missed payment fee for the prior month, for a closed account. Now proceed to Funds Transfer. My Big-O card was discontinued, and I did not find out until the work was done and I tried to pay! But I cant get a reason as to why they did it. Forgot Password? The customer service agent had very thick accents and I was barely able to understand. For Changing Checking Account Which Changed Account Numbers And Forgot To Change The Numbers So I Could Pay The Bill. Make sure you know which situation you're dealing with. I called immediately and gave them my checking account number, but the woman took it down incorrectly and of course it was rejected. Next step is to get an attorney for me. In April 2020, I elected to $6, 000 on it for moving costs and new furniture, as we moved into a new home and I wanted to take advantage of the 16 months left. I don't event know who to call about this. A place to discuss the in and outs of banking. Get alerts delivered to your mobile phone so you can stay updated on your account activity. Got the extra 40, 000 airline miles (hope they don't take back) but always paid off full balance frequently and never over $2000 since wanted excess credit for the continued good credit score. Of course, it doesn't. Your account is in default. they weren't making enough money off of me! I'll probably close the account. I would call and they would tell me not to worry, they don't see any reason why the letter was sent. It seems like many others have this issue, including people who have been loyal customers. Checked Citibank app and learned all 3 cards closed, including one with Costco membership. Approved in early March 2018 with $12, 500 credit limit. They made bad business decisions and They get a bail out. I guess banks are going out of business. I was in Toronto in early June and had a prepaid Budget rental car at the airport using that card. A lot of times I save my rewards on the double cash, fortunately I redeemed my $600 balance right after my last statement closed. [Notice]: Your CITI debit has been blocked due to unusual activities.Confirm your details at <URL> Citibank: We detected unusual activity in your account. They could care less about how their actions will affect peoples credit scores. You have the flexibility to sign-in to your CitiManager Mobile App using your fingerprint for fast, convenient access. My husband is also in this situation .. lost $40k in rewards points .. please help they said in the letter we basically lost all that, They closed my account without any notice. the person on the phone literally told me to go to a branch??). Until I received in my mail box in March 2018 a letter of accounts closed with a check for the balance of my accounts. Please ensure your account is funded to complete the initiated financial debit (outward) transaction. I remember they verified my ID by a phone call. They check my credit and close my account and I've never been late or defaulted on any of my accounts. We use cookies to give you the best possible experience on our website. i kept taking the card out and putting; When i call my friend via viber,using my samsung note book ii, the call fails. As an important account monitoring tool, these notifications allow a timely response for customers who did not make a change, and provide peace of mind for those who did initiate the change themselves. These communications may include, but are not limited to, account agreements, statements and disclosures, changes in terms or fees; or any servicing of your account. But hey Jesse have you gotten yours by now? They have effectively made me never want to do business with them again. This is just bad business all the way around. Banking customers were swindled out of more than 450m last year via push payment fraud, where people are tricked into transferring money online to a criminal who may even be posing as their bank,. Then I thought it was a scam because one of the representatives said I'd have to give him all my information including my SSN to file an appeal, but I mentioned I wasn't comfortable with this so he forwarded me to Technical Support who could file my appeal otherwise without it.
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