Returns of an order placed in-store or purchased online but picked up. All our items are clearly marked Petite or Tall, either within the items online title, or on the items in-store tag. If payment is made by credit card, PayPal or Apple Pay, the amount of the purchase will only be charged upon shipment; however, the Company will obtain authorization from the bank which issued the credit card or from PayPal or Apple Pay at the time the order is placed in order to ensure there are sufficient funds for the purchase. Choose the size and color of the item you're looking for and select FIND IT IN STORE. Cannot be combined with any other offer or promotion. Shipping fees are non-refundable, unless an item was shipped in error or was damaged in transit. Reviewers complaining about Reitmans most frequently mention customer service problems. You are responsible to ensure that your access to the Site and the information and material available on or through it are legal in each jurisdiction in or through which you access or view the Site and such information and material. Links and references to other websites are provided to you as a convenience only. Select the size, color and quantity of the item that you want to purchase. RCL Market items are excluded from any promotions and promo codes offered by Reitmans. This will take you to your shopping bag. A one-time price adjustment per item may be claimed when the item (including items already being promoted at a lower price but excluding items sold as final sale) exclusion is clearly stated below is sold at a lower price within 14 days of the date of the original purchase, subject to the applicable rules listed below. FOR THE PURPOSES OF THIS SECTION, THE COMPANY SHALL INCLUDE THE COMPANYS RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, MANDATARIES, CONTRACTORS AND THIRD-PARTY SUPPLIERS. Canadian customers shall be responsible for all sales, use, goods and services, harmonized sales, and other taxes and duties associated with the order. Their policy is clear, easy-to-follow and reads (in part): On the MY BAG page, verify that the products that you wish to purchase are displayed with the correct details (size and colour) and price. Please allow 1-2 billing cycles for the return to be visible on your statement. At this time, orders can only be placed from within Canada and due to certain security features on our website. Orders placed online that were picked up In Store, must be returned in a store. For a limited time, Reitmans is offering FREE REGULAR SHIPPING on all online orders of $49 (CAD) or more after applicable discounts, before taxes, shipping and handling, shipped within Canada. You waive all rights to any claim against the Company for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with any of the foregoing. The Companys acceptance of your order is evidenced by return e-mail from the Company indicating that your order has been accepted. The Company shall not be responsible for the payment of any monies to any other party in connection with the Companys use of any information or material provided by you to the Company or the Site. The Company reserves the right, in its sole discretion, to limit quantities, terminate accounts and to refuse or cancel any order, including after the order has been submitted, whether or not the order has been confirmed or accepted and whether or not your credit card, Gift Card (as defined below) or PayPal or Apple Pay account has been charged. The Site is intended for use by adults only. Offer is not applicable to the purchase of gift cards, R Essentials, previously purchased merchandise, and already-reduced merchandise (ending in $0.99, $0.90 and $0.97). You get 30 days for a refund or an exchange of unopened products, but only seven days for pre-owned products and tablets. Limited time offer. Stores also cannot process a price adjustment for an online purchase. Under RETURNING CUSTOMER, select "FORGOT PASSWORD?". This is done through your browser settings; see your browser's help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely. RCL Market sellers have their own individual shipping policies. Any order not picked up within the five (5) day window will be automatically cancelled. They will gladly print the return label for you. Please refer to our Return Policy. Using the various tools available to navigate the website, find the item that you're looking for. Terms of payment for any Products purchased through the Site shall be determined at the Companys sole discretion. If you do not agree with any of the Terms, please do not use the Site. Select the topic you are inquiring about or select the reason for your return from the drop-down menu and click on "Send" A confirmation message will appear, informing you that the message has been sent to the seller. Check our business hours and discover our collections and current promotions. You will notice a payment authorization hold, however the charge will not be processed until your order is completed. styling appointment, Sign up to our emails and get a chance to win a $250 Gift Card. The Company may also refuse any orders connected with a previous credit card dispute. See additional details under Returns in store, Returns by mail are free if returned within Canada. The Company has not reviewed and does not expressly or implicitly endorse other websites or any information or material, or the accessibility thereof, via such links, and does not assume any responsibility for any such other websites, information or material posted thereon, or products or services offered thereon. Women's fashion chain Reitmans has been granted protection from its creditors while it restructures, the latest retail victim of the COVID-19 pandemic. For example, if you were a size 14 +, you are now a size 16 for bottoms and 34 for denim. Note: As a result of extreme weather events, packages departing from BC and Western Canada may still be affected by significant delays. For gift cards with a PIN, you may now also verify your balance online here. The following items are excluded and cannot be refunded or exchanged (some for hygienic reasons): *We reserve the right to request valid identification prior to accepting merchandise for a return in-store. This will give you a list of all stores closest to that location, within a chosen number of kilometers. Cannot be combined with any other offer or promotion. Please turn it on so that you can experience the full capabilities of this site. Receive FREE STANDARD SHIPPING on all orders of $49 or more, after applicable discounts, before taxes, shipping and handling, shipped within Canada. We may also contact you by email regarding any questions related to your order. Please note that because the colours of the Products you see will depend on your monitor, the Company cannot guarantee that your monitor will display the exact actual colour of a Product displayed. You may not use any meta tags or any other hidden text utilizing the Companys name or trademarks without the express written consent of the Company. Based on your selection, you will be taken to a page that shows the nearest stores with that item in stock. Cookies, by themselves, cannot be used to reveal or discover the identity of the individual user; your acceptance of our cookies will not compromise your anonymity while using the Site. Please turn it on so that you can experience the full capabilities of this site. Your curbside pick up order will be available 30 minutes prior to store opening until 6:00 PM unless business hours end earlier, weather permitting. Processing time: 7-15 business days. Your cookies help us keep track of your interests and, if you are a registered customer, your cookies allow us to recognize you when you return to the Site. You hereby waive all rights you may have to inspect and/or approve of any use by the Company of any material or ideas submitted by you or the right to receive any compensation for such use. To give you even more freedom of choice, you also have the option to split your order. If you register on our Site, your cookies also help us to monitor and maintain information about your use of our Site. Loyalty point benefits are only eligible towards Reitmans brand items and cannot be applied to RCL Market items in your purchase. This will take you to the order details page. Enter the Order Number, the Billing Address Postal / Zip Code and the Email Address. Currently, you can use up to five gift cards to complete a purchase. The Terms, together with all other agreements, terms or conditions incorporated or referred to herein constitute the entire agreement between you and the Company with respect to the use of the Site and any transaction conducted on or from the Site and its contents, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter hereof, and may not be amended or modified, except in writing or by the Company making such amendments or modifications available to it pursuant to the Terms hereof. Items purchased during certain events such as Birthday,Customer Appreciation Event, Flash Sales (48 hours or less), Power Lunches, and major holiday events. At times the header will show the price range as well. If there is such an error in pricing, the Company will cancel your order and reverse any charges that have been applied, then contact you to ask you to place a new order for the Product at the correct price. Orders are not binding on the Company until accepted by the Company. *Please note curbside pick up is not available from November 25 to 29, 2021. Yes, your billing address can be different from your shipping address. Limited time offer. You may return merchandise purchased with cash, credit or debit card using your original proof of purchase receipt for an exchange, a Gift Card or a refund based on the original payment method and the actual amount paid for the merchandise. The Company shall not be responsible for any damages or costs resulting from any delays in delivery. You acknowledge and agree that any Material which you provide including, but not limited to, your ideas, suggestions, comments and other feedback regarding your use of the Site or the Products, is not, except as may be required under applicable law or pursuant to the Companys Privacy Policy, confidential, secret or proprietary. If you made a purchase using your existing credit card and then made the return after the last date of authorizations, May 3, 2021, (the last active day of your current credit card), the refund will not be issued onto that card. The Company reserves the right to change, modify, alter, add, remove or otherwise update the Terms (or any portion thereof) applicable to the Site without prior written notice at any time, and from time to time, at the Companys sole discretion. Within 30 days of purchase, you are welcome to return your unworn, unwashed, unaltered item (s) with the price ticket (s) still attached, to receive a full refund. Address is located outside of Canada or the Continental U.S. will automatically be cancelled by our system. Generally speaking, if you were a 4 P, you are now simply a 4. Yes, I would like to receive emails from Reitmans and Hyba Activewear. You acknowledge and agree that any dispute that may arise between you and the Company in respect of the Terms and the transactions contemplated herein shall be resolved by the provincial and federal courts and tribunals sitting in the Province of Qubec and you hereby irrevocably submit and attorn to the personal and exclusive jurisdiction and venue of these courts. When checking out, select the Pickup In Store option for the item(s) that you wish to pick up in store. Purchased within 30 days. Those who choose to access the Site from other locations or jurisdictions do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. For merchandise that's been opened, you can only get an identical exchange. Additional restrictions may apply. Returns of merchandise purchased with a Gift Card (or equivalent coupon or gift receipt): Your browser's Javascript functionality is turned off. United States orders shall be exempt from payment of Canadian federal goods and services taxes and any applicable provincial sales taxes, and other Canadian taxes and duties associated with a Product order. Due to the recent events, Canada Post no longer guarantees delivery dates. If you have any questions, our customer service teams remain available and dedicated to helping you. Please retain this email, as you will need the information to purchase online, or bring the email in-store to make an in-store purchase. This offer is not valid on previous purchases and international shipments. Cannot be combined with any other offer or promotion. A cheque will be mailed to you from Reitmans Canada Ltd. The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not, in any event, settle any matter without the written consent of the Company. Any order submitted from a computer whose I.P. You will be credited to the card used in the original transaction. If you wish to apply to become an RCL Market seller, please access the sign-up form here. Plus, all new subscribers also get a 15% off code. Furthermore, you acknowledge that unprotected e-mail communications and other transmissions over the Internet are not confidential and may be subject to possible interception, alteration or loss. Use the return code provided by the store that sold you the item. Note that credit card verification and authorization must be received before we can process your order. After receiving your order confirmation email, youll receive your Ready for Pick Up email alerting you that your order is ready, simply proceed to the selected location and call the store to let them know youre here for your curbside pick up. Any order submitted from a computer whose I.P. The Company reserves the right to refuse service, terminate accounts or cancel orders in its sole discretion. Upon receiving your Order Confirmation email, if 48 hours has passed and you have not received your Ready For Pick Up email, there may be a slight delay in order processing so please be patient. THESE EXCLUSIONS ARE IN ADDITION TO ANY SPECIFIC EXCLUSION OTHERWISE PROVIDED IN THE TERMS. If you paid for your purchase using both a credit card and a gift card, a portion of your refund may be applied back to your credit card. Shipping costs will be automatically deducted at checkout from all eligible orders, after applicable discounts and before taxes. Valid online at Reitmans.com for a limited time. Take note that, by default, the option to use the same address for billing is already checked off. Returns of in store purchases by mail are not accepted. With curbside pick up orders, a sales associate will meet you at the designated pick up area with your order in hand instead of you collecting it inside the store! Refunds will be credited to the original method of payment. If you forgot to enter your Coupon Code in the shopping bag, you can still enter it on the Info/Payment tab. CERTAIN FEDERAL, STATE OR PROVINCIAL LAWS MAY NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. Please turn it on so that you can experience the full capabilities of this site. However, your billing address must match the address associated with the credit card that you are using to complete your purchase. Book now! 2. The link to the return policy can also be found in the Wish List, My Bag, the shipping page at checkout, the order confirmation page, . Reitmans offers free standard shipping for items returned by mail in Canada using Canada Post shipping labels provided. for our plastic/e-gift cards. Book an in-store or online Reitmans Return Policy If you've changed your mind, it's not a problem. The Site is not intended for access or use outside these territories. It creates a tailored shopping experience that can showcase new and relevant offerings while offering the same service you would expect from our brand. You will receive a confirmation email once the seller has received your package and a refund has been processed. . If you do not have access to a printer, have Canada Post print your prepaid shipping label Bring the package to Canada Post, and using your mobile device, show the QR code that was emailed to you after completing your return request. All Product(s) purchased from the Company are delivered to you by a third party delivery company, pursuant to a shipping contract. However, not all is lost! . Unless otherwise stated, all Product prices quoted do not include shipping and handling charges and applicable federal, state and provincial sales taxes.
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