palo alto reset user mapping palo alto reset user mapping

5. After you refresh group mapping, you will get below output. However, all are welcome to join and help each other on a journey to a more secure tomorrow. User-ID sources send usernames in different formats, specify those I'm working on the logs and I will update you by the end of this week. based on preference data from user reviews. I have specified the username transformation with "Prefix NetBIOS name". This website uses cookies essential to its operation, for analytics, and for personalized content. Once that was added, I get a connected status in Server Monitoring and User ID mapping is now working. Please check 4624 - logon and 4634 -log off event. Could you please let me know what changes you have made in the AD server as it is showing many users now? in separate forests. Also, I've never posted on Reddit because I'm not that kind of creep, (I'm a different kind.) Am I missing anything? This command will fetch the only delta values or the difference. CIMV2 permissions: I think the consultant and I actually missed this, case owner #4 caught it later. Change), You are commenting using your Facebook account. 3. Issue. Yes, the command I shared previously was to set the management server from debug mode to info mode. As we have changed the audit and advanced audit policy then it started working. The remaining unknowns seem to be on a couple specific VLANs with Meraki APs and some other miscellaneous devices. Audit account logon events was not configured. 1. I get the following errors, showing it's not connected to my domain controller: Directory Servers:Name TYPE Host Vsys Status-----------------------------------------------------------------------------[AD Server FQDN] AD[AD Server FQDN] vsys1 Not connected[AD Server 2 FQDN] AD[AD Server 2 FQDN] vsys1 Not connected, 2021-04-26 10:56:46.639 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b. Server Monitoring. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This helps ensure that users enable debug mode on the agent using the. So I turned the former on, but didnt see any additional logon events in the security log. As per the security event I could not see the logon event for 14 and 15 July. changes. 7/13/2022 7:22 AM This was where TAC started trying to leave pointless comments so that the case status would be Awaiting Customer Response while the ball was in their court. User Identification. Accessing by CLI to my Palo Alto firewall, configuration mode, I saw debug user_id query failed packets sent back to my controller, so I run in enable mode command "debug user_id reset server . determine the optimal. Palo TAC advised me to find Event Viewer IDs 4624, 4634. questions to consider are: How I've verified that the username/password is good on the service account and the account is not locked. I am completely at a loss on how to make agentless User-ID work from my PA 850, running 9.1.8. When executing the command clear user-cache for a specific IP address, it clears the user from the dataplane, but not from the management plane. Add up to four domain controllers https://knowledgebase.paloaltonetworks.com/kCSArticleDetail?id=kA10g000000PLey&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FkCSArticleDetail, Created On04/18/19 14:19 PM - Last Modified04/24/19 16:50 PM, User may not refer or call that group name anywhere in the firewall (Auth profile, Security polices, Global protect), >debug user-id refresh group-mapping >. 2. We could not find any logon events between 9 and 12 July. *should be like 150-200 users in my environment. C:\Windows\system32>wmic /node:R03563 computersystem get username, [my_username]@PA-220-Secondary(active)> show user ip-user-mapping ip 192.168.xx.xx. The Palo Alto Networks firewall can retrieve user-to-group mapping information from an LDAP server, such as, Active Directory or eDirectory. To improve your experience when accessing content across our site, please add the domain to the allow list on your ad blocker application. Are all the AD's pingable? If your Plan User-ID Best Practices for Group Mapping Deployment. A state of 'conn:idle' indicates the connected state. I may have to engage [Consultant] to give me a hand with this, but before I do can you tell me explicitly what you're looking for? In the left pane, select SAML Identity Provider, and then select Import to import the metadata file. PAN-OS. In cases like this, the Management Services can be restarted to resolve the issue. unused group to the Include List to prevent User-ID from retrieving The following best practices are recommended for configuring. the Include list for one group mapping configuration cannot contain This was consistent across my four DCs. I will check that and let you know the update. Once I defined logon auditing in the Advanced Audit Policy Configuration audit policies, I started seeing a lot more logon events. 7. For more information, please see our The member who gave the solution and all future visitors to this topic will appreciate it! This document also says that user-ID reads 4 total: Security Event IDs from Active Directory Used with User-ID Agent - Knowledge Base - Palo Alto Networks. # exit. I'm seeing a lot more logon events. As I could not find any event logs been generating , could you please check from the other side why the event logs are not generating for logon event. Before using group mapping, configure a Primary Username for The new user also doesn't show when running the following command: >show user group name "domain\group name". We noticed that only 5 to 6 logon events can be seen on 8 July. Are the directory servers and domain controllers in different This is the only domain I have experience with, so I don't know how these policies are supposed to act. username, alternative username, and email attribute are unique for Please raise the activation authentication level at least to RPC_C_AUTHN_LEVEL_PKT_INTEGRITY in client application. Try installing the agent somewhere. It has worked at this location for quite some time. As we checked now we are able to check all the users. Very few logon events. In reality, it's about 500 with smaller firewalls. I wanted to follow up on case# and get a status update. Anyway, I hope this helps prevent some other poor bastard from wasting their time and sanity with Palo TAC. The user will get listed as a group member. As informed you will update me regarding this after verifying internally. I was just looking at the logs of [DOMAIN_CONTROLLER] and it's been getting this DCOM error a dozen times per minute: The server-side authentication level policy does not allow the user DOMAIN\PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.1.96 to activate DCOM server. Total: 0 * : Custom Group. Is the Service Routes managed by the management plane or by the dataplane management? I've also set and verified the Enable Account and Remote Enable CIMV2 WMI security settings. Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises, map users into groups in a multi-forest AD design. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000004MI6CAM. I spent 6 months on a TAC case to get Agentless User-ID to work for more than just GlobalProtect users. In Server Monitoring, we have listed every one of our domain controllers, all currently using WMI (but the . User-ID is only displaying GlobalProtect users. and group information is available for all domains and subdomains. and other sources of user information to create group mappings for Any way to Manually Sync LDAP Group Mapping? https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0, https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG, Security Event IDs from Active Directory Used with User-ID Agent - Knowledge Base - Palo Alto Networks, Audit account logon events not working on Domain Controllers (microsoft.com). Below are three examples of its behavior: View the initial IP-user-mapping: debug user-id refresh group-mapping all debug user-id . With the audit logging working it is now up to like 81%. Anyone experiencing issues where Palo Alto flip flops from recognizing the source user to not recognizing? to connect to the root domain of the Global Catalog server on port At this point we completed following steps: 1. all the groups from the directory. By continuing to browse this site, you acknowledge the use of cookies. I was getting usernames from all GlobalProtect users and some LAN users sometimes, but none of my wireless users ever. 1. Run the following command to refresh group mappings. Yes. Or maybe the weird guy we had rebuild our DC's after a ransomware attack did it? If you have Universal Groups, create an LDAP server profile from the Palo Alto Networks device: View all user mappings on the Palo Alto You mentioned, that the WMI connectivity between the users and the AD is good. And then here's some notes I took right after getting the security logs to actually show logon events. 2. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClFQCA0&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 17:27 PM - Last Modified01/04/23 20:19 PM. users in the logs, reports, and in policy configuration. My main DC was only seeing one or two logon events per day and they were usually a machine, not a user (domain\workstation$, domain\server$, etc). End Users are looking to override the WMI change . I'm also seeing some user-IDs from AD now. Who tf knows? There are no errors related to user identification in the system log. Also make sure your windows firewall is allowing access. 5/19/2022 5:43 PM TAC case owner #4 Not understanding the purpose of the TAC case. is an Active Directory server: If on-premises directory services. We are not officially supported by Palo Alto Networks or any of its employees. If you're on 8.0 or later, User-ID logs are just on the Monitor tab, under Logs. Device > User Identification > User . controller with the best connectivity. The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) or by a User-ID Agent that is configured to proxy the firewall LDAP queries. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! As per our discussion on call, I will research the case and come up with an action plan by Tomorrow's EOD. View all User-ID agents configured to send AlgoSec rates 4.5/5 stars with 141 reviews. Setup AD user system account with rights according to implementation guide for WMI integration, - followed https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0, - tested WMI access using WBEMTEST tool (https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG), 2. Retrieve User Mappings from a Terminal Server Using the PAN-OS XML API. policy-based access belong to the group assigned to the policy. such as OpenLDAP) and identify the topology for your directory servers. 3 out of 4 Domain Controllers are showing as connected. Thanks for joining the call and also for sharing the TSF file show user group list. What are your primary sources for group information? to the LDAP server, use the, To ensure that the firewall can match users to the correct policy Retrieve only the groups you will use in your, Evaluate how frequently groups change in your directories to AD service account used for User Identification setup tested for WMI rights using WBEMTEST tool. usernames as alternative attributes. and our Cookie Notice Microsoft Windows [Version 10.0.17763.3046]. App Scope Threat Monitor Report. you can try to refresh the group-mapping: refresh: debug user-id refresh group-mapping reset: debug user-id reset group-mapping if it does not work, also you ca try to refresh the user-ip-mapping agent: By contrast, Palo Alto Networks Panorama rates 4.5/5 stars with 28 reviews. Do you mean logon event? When changing the domain name in the LDAP server profile or in the Radius server proflie, it is usually necessary to clear the user cache in order for the firewall to start a new IP to User mapping list. . We tried to reset the user id by using the following commands: >>debug user-id reset user-id-agent <userid/ all> >>debug user-id reset group-mapping. directory servers? So I was turning them on and they were being shut back off one second later. Configure User Mapping Using the PAN-OS Integrated User-ID Agent. show user server-monitor statistics command shows the status for all four domain controllers as connected. A networking consulting engineer and I decided to migrate to Agentless User-ID before troubleshooting the wireless user-id issues because the Agented method becomes obsolete on software version 10 (or whatever). Palo Alto User-ID Mapping Breaking for Legacy PAN-OS? Go to the Group Include List tab. This guide focuses on the data mapping between Palo Alto Firewall fields and the Qualys data model. Identify your I tried this (elevated) command from one of my DC's and got an Access is Denied error. If you are using only custom groups from a directory, add an We are not officially supported by Palo Alto Networks or any of its employees. Palo Alto Networks User-ID Agent Setup. 2023 Palo Alto Networks, Inc. All rights reserved. We have a windows server setup for user-id agent. I did manage to cut out some fat though. It's only 68* users, which seems like way too few. Reddit and its partners use cookies and similar technologies to provide you with a better experience. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClR1CAK&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 18:50 PM - Last Modified12/15/22 20:59 PM, show user user-id-agent config name, Use the scroll bar to view the latest logs, debug user-id reset user-id-agent. Is it possible for you to upload the event logs in the case note? It showed all the GP users with IDs, the rest unknown, but the IP of my LAN connected office PC wasn't in the list. Use Group Mapping Post-Deployment Best Practices for User-ID, To confirm connectivity SSH Into the Device and run the following command. Please attach the logged CLI session to the case for the below commands outputs: - Let the above command run and try to recreate the issue. For example, The last one is redundant, so I disabled, but did not delete. Device > User Identification > Group Mapping Settings Tab. Use the following commands to perform common, To see more comprehensive logging information command: show log userid datasourcetype equal kerberos. The LIVEcommunity thanks you for your participation! so I'm sure I'll do something weird or wrong here. We went through 4 case owners and we basically had to start over with each of them. If you do not use TLS, use port 389. each user. Where are the domain controllers located in relation to your To verify which groups you can currently use in policy rules, use Prior to 8.0, turn on debugging in CLI debug user-id log-ip-user-mapping yes and then show the log show log userid Still not all of them though, but definitely progress. Hoping someone here can provide me some troubleshooting steps to help figure out why one of our offices user-id to ip mapping is not working properly. Manage Access to Monitored Servers. 5. Defining policy rules based on user group The consultant entered the most detailed TAC case I'd seen. Please provide the below information to understand the issue a little deep. 2023 Palo Alto Networks, Inc. All rights reserved. Eventually I noticed that every time I would make a change to the Default Domain Policy that several Event ID 4719s would show up (and always an even number of them). Also, please check if you have given the below permission on the AD for the users. Refer to screenshot below. server in each domain/forest. Find a user mapping based on an email address: show user email-lookup base "DC=lab,DC=sg,DC=acme,DC=local" bind-dn "CN=Administrator,CN=Users,DC=lab,DC=sg,DC=acme,DC=local" bind-password acme use-ssl no email user1@lab.sg.acme.local mail-attribute mail server 10.1.1.1 server-port 389 labsg\user1, Refresh SSH Keys and Configure Key Options for Management Interface Connection, Set Up a Firewall Administrative Account and Assign CLI Privileges, Set Up a Panorama Administrative Account and Assign CLI Privileges, Find a Specific Command Using a Keyword Search, Load Configuration Settings from a Text File, Xpath Location Formats Determined by Device Configuration, Load a Partial Configuration into Another Configuration Using Xpath Values, Use Secure Copy to Import and Export Files, Export a Saved Configuration from One Firewall and Import it into Another, Export and Import a Complete Log Database (logdb). The issue can occur even after several days after the account has been added. oldmanstillcan808 2 yr. ago With just GP users being IDd, it was only around 29% to 34% of users being identified. It has issues. users in the policy configuration, logs, and reports. I can upload the list if you'd like. 1. Initial Configuration Installation QoS Zone and DoS Protection Resolution In case a user to IP mapping is not populating correctly, refresh a user to IP mapping for a specific IP address with the help of following CLI command: > debug user-id refresh user-id ip <IP-Address> agent <User-ID Agent> owner: kalavi Attachments Other users also viewed: Do you just want all the security events? The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) or by a User-ID Agent that is configured to proxy the firewall LDAP queries. Configure Palo Alto Networks - Admin UI SSO Open the Palo Alto Networks Firewall Admin UI as an administrator in a new window. 5/12/2022 6:47 AM Me, trying to learn the CLI on my own because my Consultant is busy and expensive. 2. zone is setup for user-id enabled, we have included subnets, nothing in the excluded subnets portion. I am setting up the Endpoint Context Server to send user-id and IP mapping to Palo Alto. Please raise the activation authentication level at least to RPC_C_AUTHN_LEVEL_PKT_INTEGRITY in client application, you can configure the server monitoring using WinRM then please let me know. and our *PAUSERID is our User-ID service account. As we checked the configuration all was good. We checked that all the GP user are able to see users. Specify the Primary Username that identifies users in reports Palo Alto End user has found out PAN-OS 8.1 firewalls will be EOL on March 1, 2022. . many directory servers, data centers, and domain controllers are All the other users are showing unknow. In the SAML Identify Provider Server Profile Import window, do the following: a. Scan this QR code to download the app now. The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) OR by a User-ID Agent that is configured to proxy the firewall LDAP queries. Please let me know if you have any other queries on this case. I was looking around on the KB and tried some things in the CLI. App Scope Change Monitor Report. I think I was on 9.0.11 at that time. use the same base distinguished name (DN) or LDAP server. The Audit Policy had "Success, Failure" set for "Audit logon events", but not for "Audit account logon events", so I set that to Success, Failure as well. Palo Alto Networks Predefined Decryption Exclusions. Follow commands below as a workaround. User ID to IP mapping stopped or intermittent, Scan this QR code to download the app now. Which resources are local and which are regionalized? This subreddit is for those that administer, support or want to learn more about Palo Alto Networks firewalls. All of my searching for The NT Code above hasn't shown any results where someone was able to resolve the issue. GUI shows all four domain controller in connected status, 4. As discussed one of my colleagues will join the session. 3. If the above command does not list the user, run the additional two commands: >debug user-id reset group-mapping >. I'm seeing the same thing on all 4 DC's. The user-id process needs to be refreshed/reset. We are not officially supported by Palo Alto Networks or any of its employees. PAN-OS Web Interface Help. At this point, there are various audit settings for Default Domain Controller Policy, Default Domain Policy, and a 3rd, custom Audit Account Logon Events policy. LDAP Directory, use user attributes to create custom groups. This behavior seems to happen when testing the clear user-cache of a Captive Portal user to verify that user gets redirected to the Captive Portal page. We joined the session and discussed the ongoing issue. In early March, the Customer Support Portal is introducing an improved "Get Help" journey. All rights reserved. 3268 or 3269 for SSL, then create another LDAP server profile to To create a custom group that is not already available in your Does this also apply to agentless user-id? To refresh the user-ip mappings from the agent, run the following command: admin@anuragFW> debug user-id refresh user-id agent LAB_UIA LAB_UIA all refretch from all user-id agent <value> specify one agent admin@anuragFW> debug user-id refresh user-id agent LAB_UIA mark agent LAB_UIA (1) for refetching all Reset user-ip agent It didn't really help though. Thanks for joining the call and also for sharing the TSF file, 2) when the user accessing via LAN showing as Unknown and via GP working fine, 3) initially checked configuration looks fine to form me, 4) checked the user log and found nothing, 5) checked traffic user is passing via IP-based communication but the user is shown as unknown, 6) will check the configuration by using the TSF file in our lab and will reach you back with an update on Tuesday. I guess I should always try that prior to asking for help because I know last time I asked for help that fixed a weird issue I was having (different office/firewall though). user-based security policy rules, because this attribute identifies Determine the username attribute that you want to represent there? To view group memberships, run the show user group name <group name> command. Privacy Policy. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We have a windows server setup for user-id agent. with an LDAP server profile that connects the firewall to the domain Issue was because my AD servers are in a security zone and I needed to add a security policy that allowed the management IP address of the Palo into the AD Zone. As checked the security event logs the following are my observation: 1. We've been using WMI monitoring with the integrated agent, but of course Microsoft's recent patches is causing a ton of DCOM errors and soon won't work anyway, so we want to switch to WinRM-HTTP with kerberos. syslog senders and how many entries the User-ID agent successfully We checked the permissions allowed to the user groups in the AD. The output below indicates group mapping is not functional. Learn best practices for connecting to directory servers He was adding details on screens I didn't know existed. Basically, I'm an idiot lol. 5/21/2022 12:05 AM Me, becoming frustrated after 3 months. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Palo Alto Networks recommends GlobalProtect as a best practice solution for User-ID. Enter a Name. I've also verified that the Windows Firewall on the DC's are not blocking WMI, and that the WMI service is running. The user-id process needs to be refreshed/reset. the, If you make changes to group mapping, refresh the cache manually. 6. . Yes the configuration is for both the agent and agentless user id. mappings from the XML API, you would enter the following command: show log userid datasourcetype equal xml-api. We have the sync interval set to 4 hours, but there are times where would would like to sync manually. owner: jteetsel. After 5 months I was ready to be as petty as I needed to be. USB Flash Drive Support. 1. and logs. a particular User-ID agent: View mappings from a particular type of Usage would show blank if the User-ID agent is only furnishing user-ip mappings and no other services such as LDAP proxy, NTLM auth or credential enforcement. It happens on a Palo Alto firewall that over time you notice that the 2020-01-21 12:24:19.781 +0900 INFO . groups if you create multiple group mapping configurations that As discussed one of my colleagues will join the session. Like on the domain controller? User ID to IP mapping stopped or intermittent : r/paloaltonetworks by MustBeBear User ID to IP mapping stopped or intermittent Hoping someone here can provide me some troubleshooting steps to help figure out why one of our offices user-id to ip mapping is not working properly. i verified all monitor servers are connected and traffic is going into the . I feel like TAC was stalling. Also, I ran "show user ip-user-mapping all" in the CLI. I think I figured out the issue with the event logging. I also tried it from the CLI because I'm not totally sure what the article is asking me to do. I ran the following commands and will drop the results in the case files: https://live.paloaltonetworks.com/docs/DOC-5662, https://live.paloaltonetworks.com/t5/general-topics/user-id-debug-logs/m-p/68836#M40069. I am going through the logs and discussing with my internal team. Then the second half of them would say Success removed, Failure removed. For the LAN IP does it showing any username in the event logs. After the reset also it did not work. Hope you are doing well. Did group mapping refresh 2 days ago and that seemed to fix it but now it seems pretty bad as of late, Scan this QR code to download the app now. Resolution We have two possible scenarios: Scenario 1: - If the firewall is getting User-IP mapping via User-ID agent, that means you need to verify the below setting: Device > User-ID > User-ID agent > open agent setting > uncheck the "Use as LDAP Proxy" Scenario 2:

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