As always, dont forget to mute your connection upon entry to the meeting! The IT Service Processing team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. Go to your account on the trusted website to see if your account needs any attention or additional information. Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. If you have opened a support ticket and the issue is not yet resolved, please know that we are working through the tickets and will get back with you soon. It is recommended that a reboot or restart be done at least twice a week to help with connectivity and to remain current on all recommended system updates. Call the IDPH Helpdesk at (866) 220-5247. Standard Support Service Hours The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employeesin transitioningtheir work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. - For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair. March 26, 2020If you previously had remote access, but are now unable to connect please try the following before contacting the help desk: It looks like your browser does not have JavaScript enabled. Illinois Jobs; Illinois.gov home page; Employment Opportunities; Community Ambassadors; List of Local Health Departments; All incidents reported to DoITwill be captured in the DoIT service management ticketing system and addressed according to the. The Department of Information Technology (DoIT) was created with the legal authority to manage and coordinate all technology resources in the executive branch of government. The Division of Information Technology (DoIT) recently launched an enhanced self-service portal at rhodeisland.service-now.com/sp. Note: This system is intended for personal user accounts only. If you have a State of Illinois issued laptop to work from home you should be using NetMotion or AnyConnect. Only agency appointedATSRs are authorized to sign orders and expend agency funds for DoIT products and services. Verify senders of texts, email and phone calls. Industry best practices guide secure service delivery to agencies. Yoga is a great choice for most everyone and has the added benefits of reducing stress and anxiety, while increasing flexibility, muscle strength and body tone. and wireless services (i.e., cell telephones, smart devices, air cards, hot spots, etc.). The ITSD team creates a work log entry including the provided information. -Staff will escalate to management as required. Interested agencies not included in the initial implementation can contact the Il ACTS Program Director, Email: DoIT.Helpdesk@illinois.gov Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. This issue is most likely due to settings that can be fixed remotely, preventing this from becoming a reoccurring problem. Please remember to practice good cyber security during this time of heightened public health alerts. Any information provided is voluntary and you will not be subject to retaliation based on the information provided through the survey or for choosing the skip option on the survey. The IT Service Processing team creates a work log entry including the provided information. - Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. Link to DoIT Health and Wellness. Related Resources ATSR Guide Telecom System Specialists Making another contact via the help desk or report a problem could further delay the process. Then follow the steps below for the download. We are working through all the requests for assistance and will get to you as quickly as we can. Here is the fix. Stop before you open an attachment from these bad actors, as you could be introducing an infection to your device. If unavailable, employees with state-issued cell phones may also have the ability to use a Personal Hotspot, which is a feature to enable local WiFi internet access to other devices. Going forward, this portal is your primary way of requesting DoIT technology assistance (submitting an IT ticket). This iPhone feature is available by tapping the Setting application and then turning on the Personal Hotspot feature. Dont forget to mute your connection upon entry to the meeting. Use this link if you need to manage or reset passwords. IDHS Office Locator. If you do not know who your ATSR is, please contact the Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). See below for a complete listing of all the reminders for making working from home easier. March 27, 2020Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. More information is posted on the DoIT Remote Work page. From identity management, administration of the statewide network and creating agency resiliency plan. For guidance and tips regarding Webex meeting tools and more, visit the Remote Work site. This servicewill be available Monday through Friday8AMto5PM, unless otherwise requested or scheduled. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY Rebooting twice a week will prevent many computer problems, especially problems with Citrix Remote Access. Check out the Wi-Fi hotspot map to find a connection near you. An Agency CIO or Group CIO may email DoIT.Helpdesk@illinois.gov or call the IT Service Desk (ITSD) to initiate an escalation. Report all suspicious activity to DoIT.Security@illinois.gov. Review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. Someone from . " " has been revoked. 2020 has already seen record numbers of phishing attempts, malware hacks and other social engineering schemes. To report an incident, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). Many of you are approaching the time to reset your user password. It looks like your browser does not have JavaScript enabled. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at within the next 2 hours. August 11, 2020Please remember when using Citrix Remote Access to use a browser and the RA.illinois.gov address, instead of the Citrix Workspace App. Login to Survey If you are using the Citrix Workspace App, you run the risk of not connecting. Employees who are approved by their agency to work remotely may utilize the Citrix Workspace for remote access. Appointments of ATSRs require asignature by your agency head, Liz McCombLiz.Mccomb@illinois.gov(O): 217-782-1490 (C): 217-685-9898, Beth PruittBeth.Pruitt@illinois.gov(O):217-558-7129(C):217-993-1441, Springfield: 217-524-DoIT (217-524-3648) COVID-19s impact on package deliveries creates golden opportunity for scammers:Beware of fake sites and e-mails impersonating shipping and delivery companies. This will prevent unidentified telephone connections (i.e. After you login with your Digital ID, you will be prompted for your RACF credentials. May 20, 2020Webex is your go to for all Remote Work meeting events. Remember not to shut down your PC at the office. If you have been contacted by DoIT to add Multi-Factor Authentication, please take action to protect your account. We also recommend clearing your cache/history periodically. Make the choice to maintain your health today to better enjoy tomorrow. Who can I contact? 1-800-843-6154 Questions about State of Illinois Digital IDs? Instructions if you get back to the office and only 1 monitor is working: Citrix changes display settings. Customer Service Representatives available to assist in completing IT and Telecommunication service requests or address incidents, Electronic incident and service request reporting interface, Standardized Service Management ticketing system, Electronic response and resolution notifications, Tier 1 incident diagnosis/resolution and escalation to Tier 2 support. If your FOIA request seeks public records that are not related to DoIT, please locate the appropriate State Agency . Avoid opening attachments or clicking links from delivery services. The ICN is a secure state-wide communications network that provides high-speed bandwidth and security services for K12 schools, higher education, libraries, museums and local and state government. BEWARE of Scammers attempting to capitalize on pandemic fears via telephone, text and email. 1-866-324-5553 TTY, 2023 Illinois Department of Human Services. Please be sure to review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. No password resets will be conducted over the telephone by DoIT CSC staff. Grace B. Hou, Secretary. There are many FREE Apps and online/virtual options available at this time. Support: Report a Problem. A comprehensive listing of all DoIT services including security, hosting, and more. Find all your public health related information at one secure site. Please respond by saying, "This is . Manage External, SPS and RACF Accounts DoIT Identity Management (DIM) can be used to reset passwords and unlock your RACF account used to sign onto Mainframe systems. Please turn on JavaScript and try again. Phishing attempts are on the rise and one simple click can put the entire organization at risk. The restart should be done at the end of the work day to allow the PC to restart and update. Please turn on JavaScript and try again. Send email to: DoIT.Helpdesk@illinois.gov Flag email as high priority (!) Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. Support: Report a Problem. Be sure to explain you are resetting a password for the IDPH Web Portal. Benefit Choice is open thru the end of May 2020. Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may resolve your issue. Remain on Cyber Alert! Instead go to your account on the trusted website to see if your account needs any attention or additional information. For more information visit the Remote Work Health and Wellness page. Illinois Adoption Registry. Webex may be a new experience for some and there are resources available to help users. DoIT offers enterprise tools and applications along with a secure technology infrastructure supported by our network, hosting, telecom and security services teams. Chicago: 312-814-DoIT(312-814-3648) TTY Support Line: 866-277-5669 Support: Report a Problem Media Inquiries: DoIT.PIO@illinois.gov Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Illinois Privacy Info Governor JB Pritzker The CIO or Group CIO may follow-up with the IT Service Processing Manager or email. If you are suddenly having issues connecting from home and suspect that your device at the office needs to be awakened, please call the DoIT Service Desk at 217-524-3648 or 312-814-3648. Increased phishing alert! If they are asking for information from you, be safe and exit the email or text. Staff will respond to service requests during the published Business Hours. IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY All State of Illinois employees are required to visit the website and take the survey. Illinois National Electronic Disease Surveillance System (I-NEDSS) 217-785-7165. . Please keep the following in mind:-For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair.-Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. A good tip is to clean up your screen as you go. DoIT is a new state agency, created on July 1, 2016, whose mission is to empower the State of Illinois through high-value, customer-centric technology by delivering best-in-class innovation to client agencies fostering collaboration and empowering employees to provide better services to residents, businesses and visitors. A Governance, Risk and Compliance module (GRC) is included which not only manages user access but also any risks associated with segregation of duty conflicts.. By accessing or using this system you are consenting to monitoring and recording which may be disclosed for administrative, disciplinary, or criminal actions, penalties, or prosecution. Please follow the procedures here. Users working from home using Citrix should perform regular resets of work PCs. If you have a student in your life who is performing online learning, be sure to check out ISBEs website to learn more about the free resources available to assist districts, teachers, and parents. call in user 1) from joining the meeting. The State is committed to ensuring those with work disabilities are fairly represented in the state workforce. The assigned DoIT Services fulfillment team / technician contacts the Customer and copies the CIO or Group CIO with an update and an estimated time of completion. The team is working to identify and resolve the issue as quickly as possible, so there is no need to open a ticket with the Service Desk. Email: DoIT.Helpdesk@illinois.gov. Open a Ticket Manage Passwords Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. Is a program bug keeping you from being able to accomplish your work? Cyber Best Practices document for more information on this topic. Central Complaint Registry. If you have opened a support ticket and the issue is not resolved, please do not followup with a new call to the Service Desk or submit a new request via Report a Problem. TheState of Illinois Disability Surveyis offered annually to all State of Illinois employees under the jurisdiction of the Governor. This needs to be a remote reboot/restart and not a shut down. More information is posted on the DoIT Remote Work page. Thank you for your patience. 2101 S. Veterans Parkway Springfield, IL 62704 Phone: 217-785-7444 Fax: 217-785-7019 Email SERS CataloguedL^ dL^ BOOKMOBI x !_ &v + 0 5 D I M/ P TM W ] e n} v"~{$&(F*,. 02 468:>J . Grace B. Hou, Secretary. Science, Technology, Engineering, Arts, and Mathematics (STEAM) - DoIT has a vested interest in the development of a digitally literate workforce that cultivates creativity and advances all areas of STEAM. Follow the procedures here. call in user 1) from joining the meeting. May 15, 2020The Remote Work site is always available for assistance for your Work from Home (WFH) needs. The Department of Innovation & Technology (DoIT) delivers statewide information technology and telecommunication services and innovation to state government agencies, boards and commissions as. The CIO or Group CIO may follow-up with the ITSD Manager or email. The IL ACTS SAP ERP application is a cloud based solution designed to support and integrate almost every functional area of the following business processes: procurement of goods and services, finance, accounting and human resources. ), data services (i.e., non-Illinois Century Network T1s, radio circuits, alarm circuits, LAN jacks, etc.) Visit More Support Links Services Catalog For additional self-help tips, please visit Remotework.illinois.gov. The email should contain supporting documentation for escalation. The scope of the CSC includes: The IT Service Desk is the initial point of contact for requesting new IT services or reporting technical problems with existing DoIT supported services. PKI utilizes public key cryptography and digital signatures, along with software to manage those certificates. Chicago: 312-814-DoIT (312-814-3648) TTY Support Line: 866-277-5669 If this feature is not listed, it may not be enabled. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. The Customer Service Center serves as an enterprise Service Desk and provides assistance and information necessary to order new products and services, report problems, request information, and/or seek general assistance. We must all do our part to strengthen cybersecurity. In the meantime, please keep trying to connect via Citrix. Now that we are into the routine of working remotely, many of our meetings and daily responsibilities are virtual. The resource documents on this page provide information and instructions for employees to establish remote working capabilities. If possible, use Chrome rather than Microsoft Edge. The registration process for State of Illinois Digital IDs begins here for all users, Register and Activate a Digital ID If you have already mailed in your notarized application, use the reference number and authorization code you received to complete your non-resident registration. TheNetwork/Telecom SupportDeskserves Stateagencies, boards, commissions, universities, Offices of the Illinois House and Senate and Constitutional Officers.
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