We can help you make a complaint. Only in the most serious cases will FACS consider applying to the NCAT to evict a tenant. But, there are complaints we cannot help you with: for example, Centrelink (Services Australia), Australian Tax Office (ATO), electricity, gas, water and phone companies, and other private businesses. For tenants - most issues related to transfer, disability modifications of dwellings, succession of tenancy, calculation of rental subsidy. If you need a referral to a lawyer or other legal information and assistance, you can contactLaw Access NSW. We will give you reasons for our decisions. Tenants will be referred to Community Justice Centres for assistance when required. For further information. Your rating will help us improve the website. private universities for example, Australian Catholic University and University of Notre Dame. Justice Health and Forensic Mental Health Network. Contact the NDIS Quality and Safeguards Commission. The Registrar's office can only investigate complaints about community housing providers that are registered under the NRSCH or the NSW Local Scheme. Part 1: What is unreasonable conduct by a complainant? update contact details, including emergency contacts. National Relay Service 133 677Telephone Interpreter Service (TIS): 131 450We can arrange an interpreter through TIS or you can contact TIS yourself before speaking to us. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Family & Community Services, Update your circumstances on an approved application. However please note that not all complaints will be suitable for mediation. Western Region. Can I appeal more than once? We handle complaints about agencies that provide services to Aboriginal communities, such as: We have Aboriginal staff who assist to handle complaints we receive from Aboriginal people s . The Police Assistance Line will give you an event number for your report, make sure you write this down. Level 24, 580 George Street Service NSW is committed to providing excellent customer service. Tenancy Hub Welcome to the DCJ Housing Tenancy Hub. An appeal can be made if you feel we have not followed . Courts and tribunals are separate from Government. If you work for the government (including local government) and your complaint is about serious wrongdoing in your workplace, see Making a public interest disclosure (whistleblowing). Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. You dont have to tell us your name when you make a complaint. If you need help contacting the agency, see Get help making a complaint. how you would like us to help you provide feedback or make a complaint. If you are complaining about service delivery provided by an LAHC contractor, you should first phone the maintenance line on 1800 422 322 [press 1] before complaining to FACS to see if the contractor can sort out the problem. promise to improve our policies, procedures or systems. The grounds for complaint we can consider relate to: The Attorney General and this Department do not have the power to investigate the conduct of judicial officers, such as judges and magistrates. put you in contact with the right person in the organisation who can respond to your complaint, contact the organisation about the problem and ask them for an explanation, or. One thing we consider when assessing your complaint is whether there is an alternative and satisfactory means of resolving it. These translations should be used as a guide only. If you require assistance with registering on Procurement Central, you may contact the Customer Support via below methods. not telling you the outcome of your complaint. Our customer complaints process explains how we manage feedback. the quality of service you have received from a staff member of the Department, the conduct of a staff member of the Department, a decision made by a business centre of the Department, review a decision made by a court or tribunal, investigate the conduct of a judge or magistrate, review a decision of an independent statutory authority such as the Office of the Legal Services Commissioner, the Legal Aid Commission, or the Director of Public Prosecutions, investigate the quality of service, decisions, policies and procedures of agencies which are not part of the NSW Department of Communities andJustice, which person, agency or area of the Department has caused you concern, the relevant date, location and case reference number, if you have them, what you would like us to do to resolve your complaint, your contact details; name,postal address and contact telephone numbers. Your feedback is important to us, whether you have a complaint, a suggestion or a compliment. what you think should happen to resolve your complaint. For all other complaints, please see the following information. We can look at how FACS handles complaints about tenant behaviour, but we cant make FACS take enforcement action against a tenant, or investigate tenant behaviour ourselves. The Registrars Guidelines for Managing Unreasonable Complainant Conduct may be enacted in these circumstances. Generally, we will provide an acknowledgement to your feedback within 3 business days and aresponse to your complaint within 21 business days of receipt. provide you with further explanation of a decision that has been made. Most DCJ offices are open Monday to Friday from 9am to 5pm. If your complaint is referred to another agency we will notify you of this transfer. DCJ Housing supports the principles of a culturally and linguistically diverse society, and it will not tolerate harassment in the form of racism, homosexual or transgender vilification. Please ring the Maintenance Line back if the problem gets worse or you have not had a response to the request in the agreed timeframe. We can only handle complaints about Sydney Water and WaterNSW. Phone: 1800 422 322 (Housing Contact Centre) 1800 152 152 (Link2home Homelessness) TTY Phone: 133 677 More information Department of Communities and Justice - Housing ( DCJ Housing) provides a range of housing solutions for both the private rental market and Public Housing, Community Housing and Aboriginal Housing. If your neighbour is a tenant of FaCS Housing NSW (sometimes called Housing Commission or Department of Housing), you can make a complaint to FaCS Housing NSW about noise. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations How to report maintenance issues and request permission for home alterations We give free, confidential language services to clients who may needhousing information or help. Child Protection Helpline - 13 21 11 Disaster Welfare Assistance Line - 1800 018 444 Link2Home Homelessness - 1800 152 152 Domestic Violence Line - 1800 656 463 Services and support General enquiries We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Further information regarding the privacy of your information can be viewed on the Privacy page. You can also help another person to make a complaint. For example, if you want to make a complaint about public housing, contact the Department of Communities and Justice (Housing NSW). corrupt conduct for example, fraud, dishonesty or misuse of information, serious maladministration for example, unreasonable, unjust or discriminatory conduct. This page tells you about the role of the NSW Ombudsman in handling social housing complaints. We will use your rating to help improve the site. The NSW Ombudsman aims to improve the way public and community services are managed by working with state and local government agencies, and some child and family service providers. Visit their website or call them to find out how to complain to them. You should briefly state your concern, and tell us what happened. You can report any contracting matter or escalate a contracting complaint to the NSW Ombudsman. If your feedback is about an agency which is not part of the NSW Department of Communities andJustice, you should provide your feedback directly to the agency concerned. You will be asked to provide details of the damage and when it happened. We will need all the evidence you have to assess your complaint. Examples of matters the Housing Appeals Committee handles include: Information about making an appeal to the Housing Appeals Committee is available here: Housing Appeals Committee. Contact the Commonwealth Ombudsman. GPO Box 7057 Please call the Police Assistance Line first to report vandalism before calling the Maintenance Line. For all other service providers, including Energy Australia, AGL and Origin, contact the Energy and Water Ombudsman NSW. what happens after you've made a complaint. Alternatively, consult the Funded Contract Management Framework page, Issues and complaints tab, for other ways to make a contracting complaint. A contractor will contact you to make an appointment for an inspection and/or repair to take place. In NSW, government-owned and managed social housing is provided by the Department of Family and If you remain dissatisfied, you can appeal to the Housing Appeals Committee (HAC). HUD also provides a Spanish language version of the online housing complaint form. Although local offices can tell you what planned maintenance work is scheduled for your home, they will refer you to the Maintenance Line for maintenance requests. refuges for women, children, men and families. For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. See Advocacy and Legal Services below. Alternatively, you can contact your localDCJ Housing office. Part 1: What is unreasonable conduct by a complainant? The Department's commitment to effective complaints and feedback handling is documented in ourManaging Complaints and Feedback Policy (PDF, 341kb). To enquire about accommodation, please contact Housing NSW on 1800 422 322. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. For more information, you canvisit the Justice Legal website or theInformation and Privacy Commission website. Alternatively, you can usethe FeedbackAssist widget(located to the right of the screen). Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, IPART review of social and affordable housing rent models, Centralised Gas Hot Water Service Reimbursement Scheme Fact Sheet, Education and training initiatives for social housing clients, Priority housing: child protection caseworker factsheet, Rentstart: information for landlords and agents, Why you should not leave the Rent Deduction Scheme, Keeping your home cool in summer factsheet, Priority Housing for Stolen Generations Survivors, Priority Housing for clients who have experienced institutional child sexual abuse, Fire & Rescue NSW: fire safety in high rise buildings, Fire & Rescue NSW: home fire safety checklist, Fire & Rescue NSW: home fire escape plan checklist, Write to us: Locked Bag 4001, Ashfield BC 1800, Instructions about how to give us your feedback. DCJ Housing will investigate complaints against tenants where there is an alleged breach of the tenancy agreement. Social housing is maintained by commercial contractors whose performance is regulated by the Land and Housing Corporation (LAHC). If you work for the government (including local government), you can report serious wrongdoing in your workplace. When can I expect a response to my complaint? DCJ Housing wants to assist tenants to live in peace and harmony with their neighbours. Anonymous complaints are only investigated in special circumstances. Make sure you also include: While we can handle your complaint confidentially, this may limit our ability to examine or resolve your concerns. If there is, we may suggest changes to policies or procedures. tenants.org.au to find a service near you or call Law Access on 1300 888 529 for an appropriate referral. You should contact the NSW police if you are experiencing serious problems with a tenants behaviour. You can still access up-to-date, reliable information on the existing Department of Justice websites. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Resolveappfor young people leaving care. writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. E-mail: customersupport@jaggaer.com. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities. Depending on the circumstances, outcomes might include: We also consider whether there is a larger problem that may be affecting other people as well as you. 4 Parramatta Square, 12 Darcy St, Parramatta, NSW 2150 Map. You should firstly contact the staff member you were dealing with, or the staff member's supervisor. You will need their permission to do this. These resources may help you when dealing with councils: For complaints about the general administrative conduct of councils, councillors and council staff, contact the Office of Local Government. NSW Department of Communities and Justice (DCJ), child protection and family support services, out-of-home care, including foster care, kinship care and intensive therapeutic care (ITC), Aboriginal Land Councils local Aboriginal land councils and the NSW Aboriginal Land Council. 1800 422 322(9.00am to 4.30pm Monday to Friday)feedback@facs.nsw.gov.auPost:Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871. please see our fact sheets in the top right of this webpage. Complaints about community housing providers should be made directly to the provider. An online form is available where the provider is registered under the NRSCH. The NSW Ombudsman is an independent integrity agency that holds NSW government agencies and certain non-government organisations accountable to the people of NSW. You can find the address on our website. Our website uses an automatic service to translate our content into different languages. If you are concerned about the manner in which DCJ has handled your personal or health information under thePrivacy and Personal Information Protection Act 1998(NSW) and or theHealth Records and Information Privacy Act 2002 (NSW), you may contact the Open Government, Information and Privacy Unit atprivacy@dcj.nsw.gov.auor alternatively by telephone on(02) 9716 2662. If you're an eligible first home buyer, you have the choice to pay an annual property tax instead of stamp duty. The Registrar of Community Housing acknowledges the traditional owners and custodians of the land, and respects Elders past, present and future, Guidelines for managing unreasonable complainant conduct, Breach of the agreement, such as rent arrears, For applicants - most issues related to eligibility to be on waiting lists, priority on those lists and the provision of other services, for example emergency housing. We handle complaints about most NSW government departments and agencies, local councils in NSW and community service providers. Having the job reference number will make it easier to make a follow up call to the Maintenance Line. Informed by lessons of the past,Department of Communities and Justiceis improving how we work with Aboriginal people and communities. When you're ready, make your complaint online. Check complaints we handle to see a list of who can handle your complaint if we cant. Tenants will be referred to Community Justice Centres for assistance when required. We cannot handle complaints about financial services, including: Contact the Australian Financial Complaints Authority (AFCA). Registrar of Community HousingPO Box 2236Burwood North NSW 2134, Information sheet for complainants PDF, 34.67 KB. You will be contacted by either the Customer Resolution Coordinator, the manager responsible for the service you complain about, or the managers delegate. You can find descriptions of your fair housing rights in several languages other than English here. We value all feedback, because it helps us improve our services. writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. Aboriginal initiatives under OCHRE such as: homelessness services for young people and adults. The law requires us to protect your personal information, and not to disclose it to another person or body except in certain circumstances. universities based in other states or countries for example, University of Tasmania. Lodge the Complaint Form to our Complaints Officer via email at complimentsandcomplaints@homeinplace.org or with your Tenancy Relations Officer. We cannot handle complaints about your employment or employer. Appeals. being bullied by other residents. NSW Ombudsman* State of New South Wales, February 2018This publication is released under a Creative Commons license CC BY 4.0. Closed COVID-19 support programs statistics. Search for Find DCJ Housing Offices at: www.dcj.nsw.gov.au. east. This means you can complain to us about the Registrars administrative conduct, including the way the Registrar has handled your complaint about a community housing provider. Phone: (02) 9286 1000 Making a complaint is free. Please don't include personal or financial information here, DCJ Complaints and Feedback Management Policy. If you'd like to apply for social housing in NSW, or are an existing social housing resident with a question or concern, please visit the Department of Communities and Justice Tenancy Hub. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. If you are being held in custody, and want to make a complaint about Youth Justice or Corrective Services, see Complaints about custodial services. DCJ Housing will encourage tenants to sort out their own problems with other tenants between themselves or through mediation. If this is the case, we will contact you to discuss the issue, before taking further action. You may also consider seeking a referral of your complaint to mediation. 1800 422 322 Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. Contact the Law Enforcement Conduct Commission. For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. Complaints and notifications are an important source of information and intelligence for the Registrar.
Who Is Brother Of Roman Reigns?,
Articles D