"@DaiaidDai @OCONNOR_KJ @mayorofhackney Hi. for support with contraception, health and wellbeing, healthy eating, drugs and/or alcohol and much more. If youre not satisfied with the response you received at stage 1, you can ask for your complaint to be escalated. Items are assessed and categorised based on recommended retail price (RRP) and condition. Really enjoyed my time at ahacknwy Council, and it was sad to leave. Pulling the data from the service, we created Hackney Councils first real-time performance dashboard. During the same period 68% said they were very or fairly satisfied with the way their issue was handled by the Councils Customer Contact Centre. . Dealing with thousands of phone calls is a real challenge for the Councils Repairs Contact Centre. If youre a council tenant, you can use it to report: If you own the property, you must report a repair via telephone. Hoxton Trust- A festival of music, dance, art, games and food, centred on bringing together the diverse communities of Hackney through a celebration of the 75th anniversary, featuring a live set by Grand Union Orchestra. Hackney has a history of overcoming challenges; we went from being the. Browse the rails and use your token currency to exchange for new preloved items. Where possible, we will offer this option and aim to get the problem fixed more quickly, we will try to find a way to solve the problem within 5 working days of the logging of the complaint, keeping you updated, usually by telephone, we will seek to agree a solution with you and do our best to ensure the problem is put right, if you still feel that we have not addressed the problems raised, you may then request that it be reconsidered more formally as a complaint under investigate it, this option is for complaints that need a thorough investigation and a more detailed response. To report a non-urgent repair call 020 8356 3691, Monday to Friday from 8am-7pm and on Saturdays at 9am-4pm. Our existing and new staff have worked hard to tackle the backlog caused by the pandemic and I thank them for their efforts. We will work to the agreed complaints process and address all other issues raised in the agreed timescales. The service provides a much better user experience and has significantly reduced the burden of calls to the call centre. Hackney residents can try reusable nappies for free by applying for a 70 voucher. It is designed to help make it as simple as possible for people to report issues in their home as part of the Councils investment in continually enhancing its housing service for its tenants and delivering a safer Hackney for all. Winter is the peak season for heating repairs and we experience high call volumes. VHS tapes, CDs and DVDs, large furniture including mattresses and white goods wont be accepted. Data Controller: Hackney Council Link to Data Controller's privacy notice: Here. The project. Please sign in with your Hackney email account. We spoke with users, both residents of the borough and the Hackney Repairs Team, to understand their experiences of using and working Report a Repair. 0113 212 0687 Manor House Development Trust- A community festival to bring together Hackneys diverse communities through a celebration of the 75th Anniversary, including a free Caribbean-themed community meal, performances by local artists and young people, spoken word poetry, drama, history, art and photography workshops, storytelling sessions plus Windrush-themed activities and games for children. Without an ongoing cycle of informed iterations, its difficult to respond to change or address the developing needs of users. Weve teamed up with GetComposting to offer discounted home compost bins. Intersex-Inclusive Pride Flag by Valentino Vecchietti is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Our repairs telephone number is 020 8356 3691. Every year, around 170,000 repairs are reported, predominantly by phone call, by the 25,000 tenants and leaseholders in the borough. The donation period for March 2023 is between 1 and 29 March 2023. You might choose this option if youve recently had a clear out or have a large number of unwanted clothes to donate. Around half of the 7,000 repairs open on our books at the end of November have now been completed, and the Council is committed to completing all outstanding repairs by July. This is our new website design - it's work in progress. The asylum seekers participated in weekly football sessions - with coaches provided by Impact FC, a local grassroots football club - and an accredited OCN Level 1 qualification aimed at building leadership skills. Dependencies It's a Next.js app that works with: Service API for Repairs. The Council has also launched a service where all reports of leaks are responded to by at least the close of the following day after they had been reported. The Council receives more than 6,500 repairs requests a month and has appointed 26 new recruits - including carpenters, plumbers, plasterers, electricians and gas engineers - as part of its work to achieve its ambitions. @NHSHomerton. A good start. Thats a 25% decrease in the number of calls required and makes up the majority of repairs being reported. 36-38 The Calls Between last July - when Covid restrictions were eased - and this January, 61% of tenants said they were very or fairly satisfied with the repair work undertaken. In beta, we developed and launched Report a Repair and made it available more widely to real users. You use the token to get items. We are responsible for maintaining and repairing the structure and outside of your home and any fittings we have provided. The council is continually looking at ways to improve the service it delivers, which will lead to increased customer satisfaction. All small electrical goods will be safety tested on the day. For other emergency repairs such as no water, leaks, no heating or hot water, blocked drain please call customer services 0208 356 3691. Teachers in England represented by the NEU are set to strike on Thursday 27 April and Tuesday 2 May, after the trade unions have rejected the latest pay offer from the government.Unless a last minute deal is reached, many schools may be closed or functioning with reduced capacity on these dates.Each school decides individually whether they will be able to stay open or partially open whilst strike action is ongoing. View our annual self-assessment showing our performance against the Housing Ombudsmans Code of Practice. An emergency is defined as something which could cause danger to someones health or safety or cause serious damage and destruction to property. Some complaintsinclude issues aboutthe conduct of council staff or staff working on behalf of the Council. View map. People should still contact us immediately if they have a leak or any other potential emergency repairs issue so it can be dealt with quickly. We wanted to find a way for the Council to understand the ongoing performance of Report a Repair, so we created Hackney's first real-time performance dashboard. Requests for repairs to communal areas should also be made through the repairs contact centre. dxw Workshops: Story Mapping with Leanne Coker, Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Whilst 30% of the repair reports not requiring a call is positive, the majority of repairs still needed a call-back from the call centre. It can also make window frames rot. The Dextrous Web Ltd is a company registered in England & Wales, No. The Council has apologised for the accumulation of the repairs which developed as it was only able to provide emergency repairs across its properties during periods throughout the pandemic. London, N1 9NW You can take some simple steps to reduce condensation, helping to prevent damp and mould. The next steps are to complete ongoing reviews of the service. Composting is a natural process that transforms waste from your kitchen and garden into a nutrient-rich food product for your garden. 0345 257 7520 The Mayor of Hackney has set out an action plan. The digital service makes it easy for residents to book repairs, but for the council, it can reduce the number of calls going in and out of the Repairs Contact Centre; a crucial but overburdened part of the Councils infrastructure. Chats Lunch Club - A series of lunch clubs for seniors in the borough, some of whom are first-generation Windrush, which will include poetry readings, storytelling, exercise with a Caribbean theme, sing-a-longs, bingo, raffles, board games and a Windrush 75 party. We are one of Londons largest social landlords and we are committed to delivering a first class repairs service to everyone living in one of our more than 30,000 homes. investing a further 400,000 on more environmental health officers to help those in the private rented sector secure the repairs needed to ensure their homes are safe and free from damp and mould, ensuring that all our housing officers out and about across the borough are fully aware of the signs of damp and mould and how to ensure it is properly reported, wipe down surfaces where moisture settles, when cooking, bathing or washing and drying clothes, close kitchen and bathroom doors to prevent steam going into colder rooms, even after you have finished, cover fish tanks to stop the water evaporating into the air, try not to dry clothes directly on radiators as this can produce extra moisture, avoid using paraffin or portable gas heaters as these add moisture to the air, open windows or vents for a while each day, when cooking or washing, open windows a small amount or leave extractor fans on as they help to remove moisture, its important not to remove fuses from any extractor fans installed in your home, where drying clothes inside is necessary, its best to do so in a small room with windows open, doors closed and any extractor fans turned on, its important not to block air vents as these are needed to ensure appliances work effectively and safely, blocking air vents is likely to increase moisture and can increase the risk of carbon monoxide in the home, allow air to circulate around furniture and in cupboards to avoid mould build up you can do this by making sure cupboards and wardrobes arent overfilled and there is space between the furniture and the wall, draught proofing will keep your home warmer and help reduce fuel bills, when the property is warmer, condensation is less likely to form, maintain a low heat when the weather is cold or wet this is more effective than short bursts of high heat, the recommended room temperature for heating your home is 18 degrees and 21 degrees for older residents, households with children under five and anyone with health conditions that make them vulnerable to the cold, its important to avoid draught proofing rooms where there is condensation or mould growth; rooms where there is a gas cooker or a fuel-burning heater, for example a gas fire and windows in the bathroom or kitchen, if you dont have heating in every room then open doors to these rooms and let the air circulate, mould spray can be purchased from most supermarkets and hardware shops, when using any mould spray, follow the manufacturers instructions and check that it carries a Health and Safety Executive approved number, try to avoid disturbing mould by brushing or vacuuming because this can increase the risk of breathing problems, treat any mould you may already have in your home then do what you can to reduce condensation. The Dextrous Web Ltd, trading as dxw. We will attend an immediate repair within two hours. Residents' satisfaction levels with the quality of repair work in July 2022 was 73% compared to 62% in June 2022 and 57% in January. The early data showed that 30% of repairs reported in the service did not require a call to the Repairs Call Centre with the residents successfully scheduling their own appointment. "@mii_kii0 Please contact the repairs department on 020 8356 3691 to get updates on previously reported repair requests" Early data showed that 30% of repairs reported in the online service didnt require a call to the Repairs Contact Centre, with residents successfully booking their own appointments. Keep iterating and improving. Coventry CV4 OEH directing more of our housing budgets into underpinning our work to combat damp and mould for our council homes we are already investing an extra 1m which includes expanding our repairs service to provide a swift, more focused response. View map. A new small temporary exhibition at Hackney Museum looks at Hackney Health Emergency, a successful people-led campaign to save St Leonards Hospital in Shoreditch from closure in 1983-84. Home team Djurto Londom were crowned champions after a hard-fought final against Hackney x CFC Foundation Blues last Saturday 15 April. The ten successful applicants are:St Paul's with St Michael's C of E Primary School - A day of installations, exhibitions, speakers, workshops and debates focusing on issues of social change and racial justice told through the lens of Windrush-relevant stories/narratives. Repairs Hub. Throughout the pandemic our teams worked tirelessly to deliver a repairs service to our tenants. Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament. Mould is a living organism and must be killed to remove it. Chats Palace Arts Centre- A play based on the life stories of older and younger members of the Windrush generations, developed by local artists, families, schools and elders. The plan would see us redouble our efforts to tackle damp and mould in: As part of our action plan to tackle damp and mould we are speeding up the time we respond to reports of leaks. Tel:0300 111 3000 We will let you know if there is a different process for dealing with the matter, we aim to respond to this stage within an average of 15 working days (10 working days for, a senior officer from the service you are complaining about or an appointee will oversee an investigation, which will focus on resolving the issue(s) you have raised, well contact you to inform you of the outcome of the investigation and the action taken to resolve your complaint. And not all of the repairs that resulted in a self-booked appointment were reported correctly and needed manual intervention. Join, Hackney residents can try reusable nappies for free by, Services to help you reuse, share or trade items, suitable electronic and electric play items, Stoke Newington Library, 182 Stoke Newington Church Street, N16 0JL, Dalston CLR James Library, Dalston Square, E8 3BQ, Stamford Hill Library, Portland Avenue, N16 6SB, Shoreditch Library, 80 Hoxton Street, N1 6LP, Homerton Library, Homerton High Street, E9 6AS, Hackney Central Library, 1 Reading Lane, E8 1GQ, sustainable living, waste prevention, and circular economy, second-hand clothes, furniture and paint shops with, furniture upcycling and upcycling showcase, demonstrations on how to repair your electrical items, everything you need to know about reusable nappies, interactive activities about food waste and compost, including feely boxes with items inside to guess by touching, observing our worms live and making a paper pot and planting a seed in it to take away, Ferris is the Zero Waste App for giving and getting once-loved items for free. Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW. This system will mean that people will be able to log their non-emergency repairs with us at any time of day or night every day of the year rather than having to wait for our repairs contact centre to open. But dont paint or wallpaper over this paint as that makes it ineffective. This is to make sure that there is no danger to residents or serious damage to property. Your home collection will be scheduled for a time to suit you. That means freeing up time for a busy call centre agent to process more complex cases. The time came.for me to focus on progression and not just job comforts. Hackney Council is making great strides in reducing the backlog of repairs to Council homes that built up during the Covid pandemic - but there is still more work to be done. Hackney Council-managed homes those of any other social landlord private rented homes This includes: inspecting all reports of damp and mould within five working days setting up a dedicated. Thousands of people signed petitions, contributed money, took part in marches and demonstrations, attended local benefit concerts and even held a torch lit vigil to show their support. Calls Landing When we started working with Hackney, the vast majority of repairs were reported by phone. I had to leave in order to fulfil my educational commitments. Hackney residents are being encouraged to complete a survey to help inform the Council's future housing plans.The survey will help inform the new housing strategy which will set out how. Choose this option to start a new form -. Request a repair Before you start To request a repair for a communal area, please call customer services 0208 356 3691. ! London, N1 9NW Join this fun-filled, family-friendly day full of workshops, eateries, stalls, activities, demonstrations and more. Please note that we cant usually look at a complaint if you have left it for an unreasonable amount of time. Were proud to be part of Eat Like a Londoner, a first of its kind food platform for Londoners. ". Find out how to tackle damp, mould and condensationto avoid damage to your homeand your health. Allows operatives to sign in to a "mobile working" view, see upcoming jobs and complete them. The statement is clear that the Macpherson definition is still relevant today. Watch our video about tackling damp and mould in the home. 0113 212 0687 If you are a member of the public and do not feel that this duty has been met, then you can complain using our complaints procedure. We can also advise you on setting up a school composting scheme. This happens if the investigation or resolution of the complaint has not been enough to allow an investigation at stage 2. Provided by Civica UK Limited Your session will expire in 0 seconds. Some five years later Brother Walfrid relocated to the East End of London and founded a church and school that still stand today, working with the poor and needy in that area including organising football matches for children.Brother Walfrid died on April 17, 1915 but the historic links between Celtic FC in Glasgow and communities in the city of London have endured, with the club and its charitable arm Celtic FC Foundation continuing to support charitable causes in the city over the subsequent century and more.The Foundations aim is to help those living in poverty through a range of initiatives targeting hunger, employability, social inclusion and education.
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