I havent encountered this with any buyers yet and I always try to state the condition of items as true as possible - am I obligated to refund the buyer?? After testingbit out he said he wanted to buy it but had tonuse a credit card so he had to use PayPal. If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. I'm sure Depop will have that policy too good luck!! If you're looking to buy or sell second-hand fashion, both Depop and Vinted are solid choices. As know I have lost out on an item and money when I haven't done anything wrong? Be rational when asking for a partial refundit shows the other party that youre realistic and makes an implicit promise that a speedy fix is within sight. What if I Disagree With the Buyer? Non-material goods, such as event tickets. Now that youre well versed on how to handle returns and refunds, focus on setting yourself apart and increasing your sales with Vendoo. When you make a purchase using links on our site, we may earn an affiliate commission. Each user has 180 days to request a refund via Depop. So, if you want to use this app, you'll need to create a PayPal account and then link it to your chosen bank account and payment card. I'm also going through the same thing. Exclusions from Amazons Buyer Protection scheme include: Buyers can also you can appeal if an Amazon Guarantee Claim was denied by replying to the Amazon claim denied email. All purchases made through the Depop BUY button are covered by Buyer Protection. All you need to do is make sure your buyer returns the item using tracked shipping. It is a crucial point of solidifying the sale and qualifies you for Depop Seller Protection in case of a dispute. Many online shopping sites offer Buyer Protection, and it is worthwhile familiarising yourself with their terms and conditions before completing a transaction. 10 Great Marketplaces Every Reseller Should Consider. According to the Depop website, the app now has 30 million registered users and receives 140,000 new product listings daily. Depop and Vinted are smartphone apps that one can use to shop for second-hand clothing, accessories, footwear, jewelry, and more. Thrifting has become such a popular venture, that there are now hundreds of second-hand clothing sites you can use to find preloved fashion. You'll also need to select what kind of shipping you'll be using, and whether you'll offer shipping for free. The buyer paid me very promptly and everything went smoothly until he reached out to me seeking for a partial/full refund after receiving the item claiming that it's not as described and a whole other argument which basically says my listing was misleading (despite every bit of detailed pictures and descriptions provided). To send a full refund, follow the steps for Full refund. The buyer can then accept or reject your response. Never accept paypal for items collected as it clearly states in the seller protection policy that items personally delivered or collected are not covered. She has over eight years of cumulative experience in journalism, PR, proofreading, editing, content writing, and copywriting. You lost any seller protection by sending to another address than the paypal registered address of the buyer. This application uses the eBay API but is not endorsed or certified by eBay, Inc. List Your Items on Depop. Will Depop ban my store for using Sales Bot? Ask for a refund in a polite and formal language. By following these best practices you can reduce the likelihood of an unsatisfied customer and earn your place as a trustworthy seller. At their core, Depop and Vinted are both second-hand shopping apps and allow users to both buy and sell their preloved fashion. Listing Items on the Depop App. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? Today, Vinted is a popular thrifting app with millions of users. Vendoo provides a tailored interface for multiple marketplaces so you know youre covering all your bases and your items are getting the best exposure. If the flaw was something you missed you have options. If an item received that is damaged, defective, or materially different, the buyer must contact the third-party seller within 14 days of receipt to request return information. Hi, thanks for your speedy reply. Payouts should resume normally following more Depop Payments sales and once your balance is out of negative! This application uses the Etsy API but is not endorsed or certified by Etsy, Inc. Youll get a full refund if you dont receive your item. When a website offers this, it is known as Buyer Protection. How to Buy Online Safely, Securely, and Confidently. Its easy to report a problem on PayPal using the dedicated Resolution Center within the website. The app does not have its own payment system, and therefore does not accept raw payment card details. Tap on the purchase/sale you want to leave feedback for. Through the Depop website. Select the transaction you'd like to refund > tap Refund. Log into your PayPal account. He towed the trailer away with mower and equipment. Price your items competitively and fairly so both you and the buyer are getting the best deal. Want to know more? - made sure not to do it through friends & family because I know people get scammed that way so often. So paypal tend to favour the buyer BUT normally they have to return the item back to you (trackable to prove delivery) before you have to refund. In short, they are preloved fashion apps. If an online transaction goes awry, however, you want to be sure that you can get a full refund on the money you spent. Here are some popular online retailers and payment systems thatoffer Buyer Protection. Can anyone help me? Grailed is a trademark of Grailed, Inc. If you cant find details of Buyer Protection on a website, but you still want to make a purchase, make sure that you pay with a credit card which offers a chargeback so that you are still covered. I love depop but come on the waiting time to recieve the money as a seller is crazy + i understand they have to make money somehow but the fees on sales is crazy! They don't take any notice of 'photos' or 'messages' on other sites only messages actually imputted on the resolution centre. The straight answer is NO if you use it accordingly and YES if youre going to use it to spam people. Its easy. Temper your approach. So if he files a dispute with paypal OR credit card then put in AS MUCH information as possible ie your no refunds / warranties policy / buyer collected item / buyer tested item / etc etc. Leave the Archive. Scan this QR code to download the app now. If youre looking to shop online on eBay, pay for goods using PayPal, or use any other online retailer that connects you as the buyer directly to the seller, then you will want to know what Buyer Protection is. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. She's asking for a refund because she said the material is felted and stiff. This is a decent chunk of your overall profit, so it is worth keeping in mind. I know it definitely isnt damaged and he definitely isnt blocked from my side. This content may be old or outdated. Purchases made without using the BUY button. They can do so through credit card issuer or their bank, or they can file a PayPal dispute or a PayPal chargeback. Home FAQ Quick Answer: How To Issue A Refund On Depop. However, it's important to note that Depop charges a higher fee. Assign value in a principled manner. 1999-2023 PayPal, Inc. All rights reserved. That's so bad, the other person must know exactly what they have done. Then wait and see if the buyer escalates to a claim, if they don't it will auto close 20 days later and you won't have to refund. I am suppossed to let.him have all.of this equipment for free? eBay is a trademark of eBay, Inc. If they accept, the dispute will be closed. To send a full refund, follow the steps for Full refund. Then . You loose too much than you gain using PayPal , they always side the customer no matter what you do, or what proof you provide. Depop allows you to send and receive money by linking your PayPal account. The full terms and conditions are covered in the eBay Money Back Guarantee policy. Depops Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Damage or loss that occurs to goods after they are delivered to the destination you provided to your seller (including a freight forwarder). Offer an alternative solution. How to avoid common Depop scams and fraud while selling on this popular marketplace! Vinted, on the other hand, sends all payments made to you to your account balance, which you can then withdraw to your bank account or use on the app itself. Be prepared to walk away. That way you can be certain that you can get your money back if the transaction isnt fulfilled. I will sue them all. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. On Vinted and Depop, you can either search for preloved items to buy, or sell your own to other users. Buyer Protection is not optional and is therefore charged on all purchases and sales. There are many great vintage resellers on Depop that sell 70s, 80s, 90s, and 00s clothing for men and women. Its that simple. PayPal also rules that you must open a dispute within 180 days of purchase, or you will not be covered by Buyer Protection. A sub for discussing all things Depop. Thanks for your submission to r/Depop ! I'm now waiting for the seller to respond but I highly doubt they will if they've gone ahead and deleted all their accounts. You can also open payment disputes if you haven't been paid by a user or have paid for a faulty, unsatisfactory, or missing item. When buying items, this app can also help you avoid scammers by holding your payments until your orders arrive. I told PayPal I will take the buyer to court and PayPal to court for theft/larceny and fraud. Readers like you help support MUO. Mobile apps also offer people the chance to grab thrifted items, with two popular options being Depop and Vinted. Keep your cool and stay professional. Buyer Protection allows you to claim refunds on unsatisfactory purchases, process payments securely, and use customer support if you have a question or issue. We love it when our customers are happy with their items, but what do we do when they request a return or refund? Buyer asks for partial refund after 2 weeks. Charlotte is a freelance features writer, specializing in wellness, travel, and lifestyle. Below is a useful guide to Buyer Protection, covering what Buyer Protection is, what it does and does not cover, and policy examples from some popular shopping websites. If you've done any kind of shopping online, you'll no doubt have seen the term "Buyer Protection". There is an agreement that the retailer will provide the goods as described, and deliver the goods in a respectable amount of time. Five Steps for Negotiating a Speedy Partial Refund Prepare your mind. Readers like you help support MUO. Generally speaking, Buyer Protection covers physical goods sold on a shopping website, as long asthe product(s) or transaction do not violate the companys policies. By browsing this website, you consent to the use of cookies. Answer: Verify the date of the Paypal transaction. Leave the Archive, Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. Subscribe to our blog and receive monthly emails with news, articles, tips and tricks about reselling! Sign up to receive reseller tips & hacks straight to your inbox and don't miss a thing! We are sad to see you go, but we hope that we could work together in the future where our product will be useful for your business. . Depop Payments refunds Log in to the Depop app. Tap > tap All sold items. You can do this up to 180 days after the purchase. 1999-2023 PayPal, Inc. All rights reserved. This is the easiest part of the process. To be honest the buyer would have no buyer protection either so the only way he would get a refund is if he funded his paypal payment via a credit card and did it via his card issuer, again as he collected it they may not find in his favour either. My ad states "Try before you buy, Sold As Is, No Warranty. " Here we will explain the return and refund process for Depop and how to avoid them in the first place! In October 2022 alone, the Vinted app was installed almost four million times (according to Statista). The following are not covered by Depops Buyer Protection: As with most online retailers, you must first contact the seller to try arrange a refund. It's what happened time to time , we are having a meeting to remove PayPal from our payments method. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. Include details about the productwhat was purchased, when, and what the price was. Payment is made via the Amazon.com website. As Depop uses PayPal as its payment method, you can open a dispute using PayPals Resolution Center. Determine if the flaw or issue was something you missed, or happened after the item left your possession. Please read rules before posting. This application is not endorsed or certified by Grailed, Inc. With users of all ages and with various levels of experience in selling online, its highly recommended to familiarize yourself with Depops Buyer Protection scheme before making a purchase. Also known as eBay's Money Back Guarantee, consumers are covered by Buyer Protection when using eligible payment methods at checkout when shopping on eBay. Any of these options can mean substantial merchant losses in terms of time, product, revenue and reputation. There are a few situation which do not qualify for a Buyer Protection claim, including: Related:How to Buy Online Safely, Securely, and Confidently. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. View solution in original post 1 Kudo Login to Reply or Kudo A buyer can report that an item was not delivered in the Resolution Centre or open a dispute with Depop directly if an item was Not as Described.. What happens if someone requests a refund on PayPal? Tradesy is a trademark of Tradesy, Inc. I am going through this now. The best return or refund experience is avoiding one altogether. Buyer wants a refund?? I had sold a guitar to a US buyer through Reverb and accept payment through PayPal as the only option since I live overseas. In line with industry practice, and according to our updated policy, we do not charge fees to process refunds, but when a seller refunds a transaction to a buyer, the fees originally paid will not be returned to the seller. In any case, its important to respond quickly and offer exceptional customer service by being as helpful as you can to resolve the issue. Both of these apps can offer you an easy way to buy and sell unique clothing and accessories, so check them out if this sounds like something you'd love. This is applicable to tangible and physical goods only, and there are exemptions listed in PayPals Security Center. So, can you trust these apps with your data and money? Or am I in the wrong for not stating the condition of it better? Sonow the buyer has the fully-functioning guitar plus $395 out of the $700 I made from the sale so in the end he only paid $215 plus s/h for something that's worth at least $650.This need to be given more attention. Both Depop and Vinted are pretty easy to navigate and have a simple, user-friendly interface. Always use tracked shipping and always share it with the buyer once available. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Not long after, Depop transitioned to a thrifting marketplace. Follow these steps when you want to create a Depop listing. Buyer came to my house to buy a New landscape trailer loaded with new equipment and also a used Wright 61 inch zero turn lawn mower. He came and tried it. Buyers want authenticity and transparency. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. Shes asking for a refund because she said the material is felted and stiff. You can now refund users in app. Provide evidence that the claim is false and that you qualify for Depops seller protection. Can you get a full refund on Depop? No, as long as you are a responsible & careful user. Follow these steps : Tap > tap All sold items. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. Refund Request LetterWhy Is It Important? Advice is voluntary. Firstly, it is claimed on the Vinted website that all payments are encrypted, though the type of encryption used is not specified. A week later they have opened a dispute saying this was an unauthorised payment? This application is not endorsed or certified by Kidizen, Inc. Tap leave feedback. Please make sure you've read the community rules, and that your post follows our posting guidelines. Read this guide for more information Facebook Marketplace is a trademark of Facebook, Inc. Depop is like a hybrid of Instagram and ASOS marketplace. So in the event of an item received but not as described dispute its always one persons word against anothers. Mention relevant aspects of the transaction such as dates and place of delivery. At first Reverb stepped in before the issue got escalated to PayPal, who really (as it turns out) paid no mind to my argument and proof of documentations. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app Tap > tap All sold items Select the transaction you'd like to refund > tap Refund To send a full refund, follow the steps for Full refund To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. There are a lot of third-party sellers on Amazon, however, where the refund process is not as straightforward. 68. r/Depop. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Transactions are being processed outside of Depops in-app payment system. Click the History subtab. Contact of Depop app customer support Contact Depop: Find below customer service details of Depop, including phone and email. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. i have recently been conned out of 440 pounds by a scammer using paypal and depop.i answered an add on facebook on how to earn money using your paypal account.basicly the scammer made payments into my paypal account and i had to upload a percentage to his bank account and i was supposed to keep 25 percent.unknown to me he had placed adds on depop selling trainers using my paypal adress so when the items did not arrive i was subject to a chargeback.i have contacted paypal who could do nothing for me so i contacted the police who are currently looking unto it.for anyone who is interested the guy doing the scam is still onfacebook his name is kai hunt and accordng to his profile works in lloyds bank in birmingham.please do not fall for this kind of scam like i did. 5 months later I get an email where he wants a complete refund. By browsing this website, you consent to the use of cookies. Vinted has a similar setup to Depop, and also allows you to like, save, or instantly buy items. Kidizen is a trademark of Kidizen, Inc. If it's a low-cost selling process you're looking for, Vinted is likely the better option. Poshmark is a trademark of Poshmark, Inc. Vinted also won't issue the seller their money until the buyer has confirmed on the app that their order has arrived, which goes a long way in preventing scams. Tap > tap All sold items. Besides contact details, the page also offers a brief overview of the app. Additionally, Depop is a great platform for finding vintage fashion. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. PayPal enables safe payments by protecting your data and employing codes of conduct for its users.
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