You can still access up-to-date, reliable information on the existing Department of Justice websites. Simple and convenient tools for you to interact with us and access your information online 24/7. Dependent on the situation, our lift technicians will attend to urgent matters in a 30 minute to 2 hour timeframe. https://data.nsw.gov.au/data/dataset/feeb9421-315e-43eb-8394-7ee4a1768b72, NSW Bureau of Crime Statistics and Research, Department of Housing - Maintenance of Public Housing. Social housing-related complaint. The WA government is committing another $511 million to social housing and homelessness initiatives under the state budget in a fresh bid to offer enough properties for those most in need. That the Committee inquires into and reports on the management of public housing maintenance . Postal. NSW Government NSW Government has a repository for NSW Government publications. This phone line is open 24 hours/day, 7 days/week, 365 days/year. eRepair walks you through a series of simple pictures and diagrams, identifying the repair you need and then lodge's your request. Link2home Veterans and Ex-Service - 1800 326 989. eRepair is an online service developed for DCJ tenants to lodge their non-urgent repair requests. Urgent help phone numbers Domestic Violence Line 1800 656 463 Link2home Homelessness 1800 152 152 Link2Home Veterans and Ex-Service 1800 326 989 Child Protection Helpline 13 2111 Quick access Apply for housing assistance Apply for Rentstart Bond Loan Update your circumstances on an approved application Expected waiting times eRepair This is the fastest way to lodge a request or complaint. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Family & Community Services, Play video: Rentstart Bond loan Long Version. . Department. Show me on a map . Funding is needed to maintain these properties, extend the life of ageing homes and provide a better experience for residents. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. contact. . Youll be notified by email or SMS of the outcome. If they are unable to sort out the problem, you can complain to FACS. You can call the Housing. fire safety upgrades to keep our tenants safe. Tenants Advice and Advocacy Services provide free tenancy and legal advice and can advocate on your behalf. We have firm budgets for maintenance and are required to closely manage our finances to ensure LAHC remains viable and responsive to the safety and maintenance requirements of the portfolio. This means you can complain to us about the Registrars administrative conduct, including the way the Registrar has handled your complaint about a community housing provider. The current repair status and physical condition of the public housing stock; The costs of maintenance of the current public housing stock, variations in expenditure trends over the previous five years and projected expenditure for the next five years; Methodologies and processes for ensuring consistent public housing maintenance standards across NSW, including quality assurance, effectiveness, efficiency and contract supervision. (4) The role of the . For emergency repairs call the the Housing Contact Centre and follow the prompts for the maintenance line. Use the information provided to contact the organisation. You can also complain to the AHO directly by contacting one of their offices or by visiting their website: unreasonable delay in taking action or making a decision, failure to contact you or reply to your correspondence, emails or phone calls, failure to adequately respond to a maintenance request, failure to comply with work orders, technical inspection orders or orders by the NSW Civil and Administrative Tribunal (NCAT), failure to comply with other undertakings, not providing reasons for a decision that affects you. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Housing and homelessness. Search for Find DCJ Housing Offices at: www.dcj.nsw.gov.au. At LAHC, through the Asset Maintenance Services contract, maintenance is undertaken by local contractors who engage directly with residents and see the job through from start to finish. This program will be delivered by community housing providers in partnership with the Department of Communities and Justice through the Community Housing Innovation Fund approach. For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. This inquiry is no longer receiving submissions. It contains annual reports, strategic plans, guides, policy documents, and open access. Back to Housing Services Close Menu. Most DCJ offices are open Monday to Friday from 9am to 5pm. gas safety, electrical safety, locksmith, arborist, and other specialist services. If you have any questions, please contact us at: Phone: 1800 738 718. 22Department of Planning, Industry and Environment (DPIE), No. This inquiry was self-referred on 22 October 2020. Apply for housing assistance, private rental assistance, request a repair, login to your account and more. All tenant requests for repairs and maintenance must be made to Bridge Housing. MyHousing Online Services Simple and convenient tools for you to interact with us and access your information online 24/7. These translations should be used as a guide only. Email: WaterlooConnect@facs.nsw.gov.au. NSW Government. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. We can look at how FACS handles complaints about tenant behaviour, but we cant make FACS take enforcement action against a tenant, or investigate tenant behaviour ourselves. If FACS or the AHO has not complied with its obligations to carry out maintenance, NCAT can order it to do so. Domestic Violence Line 1800 656 463 Link2home Homelessness 1800 152 152 Link2Home Veterans and Ex-Service 1800 326 989 Child Protection Helpline 13 2111 maintenance, the Housing Contact. update contact details, including emergency contacts. FACS can only take action against a tenant if there is good evidence their behaviour may be in breach of their residential tenancy agreement. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. The landlord is only required to reimburse the tenant's costs if: the need for the urgent repair was not the tenant's fault. Aboriginal people can apply for housing and access work and study opportunities. Information on becoming a DCJ Housing tenant and how to maintain your tenancy. You need to give them a chance to sort out any problems first. Thats an average of around 1,750 requests every day. prioritising delayed actions or decisions. Your rating will help us improve the website. Post: Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871. Learn more about MyHousing Online Services Download the brochure Access MyHousing Online Services Tenancy online Tenancy online About Tenancy online Watch Tenancy online video Account and information Register or login 27Department of Communities and Justice NSW, Govenment Response - Follow up Review of the Management of NSW Public Housing Maintenance Contracts, Report - Follow-up Review of the Management of NSW Public Housing Maintenance Contracts, Department of Planning, Industry and Environment - NSW Land and Housing Corporation, Tenant's Union of NSW and Public Interest Advocacy Centre. However, your complaint about a decision might include a matter that we can assist you with. High-rise buildings fitted with additional active and passive fire safety measures to reduce fire risk, such as fire hose reels and hydrants, early alert systems, sprinklers, fire indicator panels and smoke alarms, Annual inspections from our maintenance contractors, to ensure the building components and equipment, including fire safety measures, are functional and operational, $15 million invested into upgrading and enhancing fire safety to over 2,000 properties in 2021-22, More than $300 million spent since 2005 through risk-based fire safety programs. Your landlord is the Department of Communities & Justice (DCJ Housing) but they don't deal with repairs. All tenants are responsible for taking care of their property and reporting any maintenance needs to DCJ as soon as possible. Were committed to maintaining our properties, with most of the maintenance work being undertaken by local tradespersons and local disability providers, as well as Aboriginal-owned businesses, who play an important role in the delivery of property maintenance and garden services. Works undertaken include: Here are some useful tips to help reduce moisture in your home to prevent mould growth. 7Tenants' Union NSW and Public Interest Advocacy Centre, No. The 2022 Housing Package will provide $337 million in funding for a capital maintenance program, as well as acquire and build new homes through the Together Home Transition Program. We generally expect you to complain to FACS if you have an issue with a service provided by FACS, AHO, or an LAHC contractor, before complaining to us. The term social housing refers to accommodation services provided by government agencies, non-government community housing providers and government subsidised private rental. ), Stage 5 Get your Construction Certificate and organise construction, Stage 6 Get your Occupation Certificate and celebrate, Cleanaway Western Sydney Energy and Resource Recovery Centre, Condong Cogeneration Plant - Recovered Timber Fuel, Shell Cove Boat Harbour Precinct Concept Plan Modification, Martin Place North Over Station Development, Martin Place South Over Station Development, Pitt Street North Over Station Development, Pitt Street North Over Station Development - Stage 1 Concept, Pitt Street North Over Station Development Stage 2 Detailed design, Pitt Street South Over Station Development, Pitt Street South Over Station Development - Stage 1 Concept, Pitt Street South Over Station Development Stage 2 Detailed design, Waterloo Metro Quarter Over Station Development, Official Caution issued to Aus-10 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